Camden London Reviews 7

If only there was an option for zero stars. This company claims to be based in Netherlands but products are shipped from China. I ordered a pair of shoes which took aged to arrive and the packaging was awful.
Inside was not any better. The shoes are of an awful quality and they did not fit well. I asked for a refund and they said that i would need to pay foe return postage. From the UK ut would amount to £28!! I told them this and they offered store credit which I refused.
Finally I was given a refund of only £6.99.
DO NOT BUY FROM THIS COMPANY!!!!! I wish I had read the reviews first.

DO NOT BUY!!!!!!!!! See reviews below which are spot on about awful illegal quality, delay scamming customer service tactics and all round headaching.

Avoid this company.
Let's start with the fact they claim to be based in Netherlands, but have a warehouse in Asia with cheap, rushed clothes that look nothing like the pictures. Not even joking when I say you'll find better quality on Shein.
I ordered a blazer that looked well made in the photos. What arrived was appalling! cheap, shiny synthetic material, terrible stitching, and poor finishing. It looks nothing like the product advertised.
There was no fabric composition label, which is illegal in the UK, the fabric could be toxic and we'll never know.
Customer service is honestly terrible and were trying to trap me into paying return costs to China. They completely dismissed my complaint by saying the photos are “for reference only” and there is nothing wrong with their product .
I’ve now raised a bank dispute and I'm going to report them to the trading standards. Based on my experience, I strongly recommend avoiding them!

EDIT (ADVICE FOR OTHER BUYERS): If you are trying to get a refund from this company, do not budge. They will try every stall tactic in the book, offering insulting 20% partial refunds, store credit, or blaming "photography lighting" for the fact that they sent completely different, cheap synthetic fabrics. Stand your ground, quote the law, If you are in the UK, dismantle their excuses by explicitly quoting the Consumer Rights Act 2015. Trigger a Chargeback, do not waste time arguing with their customer service once they refuse a free return. Tell them you are initiating a chargeback dispute through your bank or PayPal.
The moment I told them my bank was officially clawing the money back, they panicked and issued a full refund immediately.

After contacting customers services with a written list and photos of defects, damaged stiching, sizing completely wrong, items that look NOTHING like what is being advertised I was offered 15% refund or 75% credit. See below for some of the response sent...

"Please note that the points mentioned fall under minor variations in stitching, finish, and production details, which can occur due to manufacturing processes and do not classify the item as defective under our policy.

As per our return policy, if you would still like to proceed with a return for a full refund, please note that return shipping costs would be the responsibility of the customer."

How can the company's definition of defective differ from that of the dictionary. I'm not sending the item back to China, I purposely don't use websites that ship low quality clothing/items. Camden London is just another one of these sites posing as a higher quality site with prices to reflect that. The website company is based in Holland. Website is purposely deceptive. BE AWARE!!

I wish I had read previous review posted to learn of the experience with this store. Note that whatever is ordered from this store will be arriving no later than 2 weeks from the time your order is placed. The order will be coming from China and so called customer team support will intentionally ignore your emails and efforts to contact the store until the tracking information has been provided from their China warehouse. Worst case is the fact that the quality of the items you will receive are of such cheap quality that it makes matters worse knowing you’ve had to wait up to 2 weeks only to receive items you can’t use. Also note that any efforts to return the items will be an out of pocket cost- with you having to find a courier of your own choice and as it’s to be returned back to this international shipping warehouse, it will not be a reasonable cost. The hassle dealing with this company has been a real lessons learnt and I’m now left with the decision to either count my loss and move on or somehow proceed with the return process of which neither options are of my benefit.

I ordered from Camden-London.com and only found out after placing the order that the products were being shipped from China.

I purchased wedding shoes from them because they offered a UK size 14, which is an unusually large size and left me with limited options, as I needed matching shoes for the groomsmen.

The experience has been extremely disappointing from start to finish. Their stated customer service response time of 24 hours has not been accurate. Despite nearly two weeks of emailing them, I have heard nothing back from the company. The only email I received was the order confirmation, which included a Chinese tracking number. The tracking then showed nothing other than a label being created for 12 days, with no clear sign that the parcel had moved or reached the UK.

Had I known the order was being shipped from China, I would not have placed it, especially with the shoes being for my wedding. With the current fuel issues and flight cancellations, international shipping from China is far from ideal, and this should have been made clear before taking payment.

The shoes have now arrived and the issues are even worse than expected. The sizes sent are completely wrong compared with what was ordered. I ordered two UK 9s, two UK 10s, one UK 11 and one UK 14. Instead, they sent the equivalent of two UK 7s, two UK 8s, one UK 9 and one UK 11. This means most of the order is unusable, and the UK 14 pair, which was the main reason I ordered from them in the first place, has not been supplied at all.

The shoes also look nothing like the photos online. The material is plastic rather than leather, the pattern is not accurate, the heels are made of foam, and the shoes arrived smelling strongly of smoke. The quality is extremely poor and completely misrepresented.

These were ordered for my wedding, so I have now been left out of pocket and forced to find replacement shoes at the last minute. Given they are shipped from China, there is no realistic way a replacement order could arrive in time, and based on the quality of what has arrived, I would not want replacements anyway.

Please avoid. I am now pursuing a full refund and chargeback through my bank.