Shenzhen TOMTOP Technology Co., Ltd Reviews 62

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

My rating is actually zero stars !!!!!! Andoer 17inch LED Digital Photo Frame 1080P High Resolution Electronic Picture Frame MP3 MP4 Video Player Clock Calendar I bought this product in March... See more

Rated 1 out of 5 stars

SCAMMERS !!! I ordered a 3D printer, at a cost of USD 225, to be shipped from a warehouse in Germany to Denmark. Instead I received an industrial meat mincer!? Of course the Chinese selle... See more

Rated 1 out of 5 stars

I bought a wireless earbud set, but left earbud battery failed in less than 1 month; 2nd in 2nd month. 1 yr warranty, which TomTop would NOT honor. After two months, PayPal forced TomTop to... See more

Rated 1 out of 5 stars

They claim I've accepted newsletter, however the story is somewhat different. This appears to a new "version" of and by TomTop - a site I cannot recommend shopping at. And as I've never visited... See more

1.3

Bad

TrustScore 1.5 out of 5

62 reviews

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Rated 4 out of 5 stars

Generally a good experience

Generally a good experience! Good and well-working website with nice products. I ordered 3 items from them but got no kind of confirmation ...
Besides that, the shipping was as expected and I could follow my order with provided tracking number.

Good experience

June 11, 2017
Unprompted review
Rated 1 out of 5 stars

What a very bad after sales service - NO WARRANTY

What a very bad after sales service. I never more buy anything by TomTop. I have buy a drone. To fast an of the motor damaged. After a lot of correpondetion emails i haven't a sollution. TomTop doesn't ansering more contact. If you need some service/ warranty Don't spend your time into it..
What a f***king company!!
Is there a other emailaddress of support.tomtop.com

May 12, 2017
Unprompted review
Rated 1 out of 5 stars

Tomtop SCAM, never trust, never send any back.

Hi, caution with this SCAM SELLER, they are using a new way to scam you, and paypal never will cover you. Very easy, look:

1) buy article, 75 euros, shipped from UK, paid with paypal. Received correctly

2) DOA article, defective, doesn´t hold charge... messages goes and back... finally offer to return article for refund or resend (I want refund).
This is message you get

In this case, we suggest you return it back
The shipping address is as below:
Address :14 rue Jules Verne
63100, Clermont Ferrand France
Post code: 63100
Tel: 0033761441379
Name : XIA XINXIN
Pls note this “ AN17C26N1253-xxxxxx” on the package so we can confirm it is your order.
The tracking no is appreciated.
We do not afford the return shipping fees
After receive we will refund or resend to you
Regards
Sarah

I send article with registered carrier (and urgent), delivered 2 days after send. Then seller SAY didn´t receive any, and messages asking about tracking in english (I sent, it show it how delivered correctly, and that address).

AND HERE IS THE TRICK¡¡¡¡
Then you open paypal claim... and escalate to DISPUTE (you was talking about it 2 weeks). Paypal ask to send back to CHINA ADDRESS¡¡¡¡ you returned yet the article (and have tracking) to address sent by suppport. Automatically you lost dispite, they got article and money.

I talked with paypal, they checked address I sent and asked to seller... he didn´t answer... then, they consider not valid. Closed dispute, i lost article and money.

You know... NEVER RETURN ANY TO TOMTOP, ANY¡¡¡¡¡ always open dispute and wait address from Paypal. Never trust in they, NEVER. you will lost money and article.

I don´t understand how they are as liars... CAUTION WITH THIS NEW SCAM... better don´t buy here. I will try to post these in all webpages and forums I can.

Thanks

May 2, 2017
Unprompted review
Rated 1 out of 5 stars

Purchased a sport camera. Very bad quality.

I purchased a sport camera from chamfere with two days delivery with extra charge. Arrived two weeks later try to contact the business with no answer. Camera video is very bad. Battery does not last long 30 minutes full charge. Bad communication from China That does not answer back for return. Lost my money.

December 30, 2016
Unprompted review
Rated 1 out of 5 stars

Sending out SPAM mails

They claim I've accepted newsletter, however the story is somewhat different.
This appears to a new "version" of and by TomTop - a site I cannot recommend shopping at.
And as I've never visited camfere, they have got by email from TomTop, which is clearly visible when unsubscribing (tomtopspread.com / Unsubsc...).

WARNING: I cannot recommend shopping at neither TomTop nor Camfere as they are one and the same.
For further information, please see my review of TomTop.com

October 24, 2016
Unprompted review
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