Camileandstone Reviews 

64
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality jewelry, often noting its sturdiness and suitability for sensitive skin. Many reviewers also highlight the excellent customer service, describing staff as helpful, responsive, and quick to resolve issues like incorrect orders or lost items. However, some customers experienced significant delays or issues with delivery, with orders not arriving or tracking information being unhelpful. A few other people also felt that product descriptions were misleading regarding size or quality, and some reported difficulties with customer service responsiveness or finding solutions for problems.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the great quality and beautiful pieces, with many... See more

Quality

Customers consistently note positive experiences with quality, often describing the jewelry as beautiful,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful, prompt, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising the quick processing... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the super fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think this is a great Aussie company with lovely customer service. I had a problem with my order and it was fixed within 1 business day. My order was delivered within 2 weeks as per the Australia po... See more

Rated 5 out of 5 stars

I ordered a ring and it was so beautiful, feels like such good quality but it was too small. I contacted Camile and stone and they responded within minutes and helped me with an exchange which I proce... See more

Rated 5 out of 5 stars

While the earrings were not the matte finish described they are light weight and an appropriate size for me. Customer service was prompt and very helpful to ensure I was given options due to the fini... See more

Rated 5 out of 5 stars

Nice quality jewellery . prompt delivery.The heart earrings are a lovely soft gold colour and perfect size for everyday wear. very happy


4.2

Great

TrustScore 4 out of 5

64 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(64)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent outcome

I had an issue with discolouration, but Jenny responded quickly, took responsibility, and sent a replacement pendant along with a polish cloth. I really appreciated the care and customer service- Thankyou! ☺️

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful but UK buyers beware

The items I bought are beautiful and delicate. I needed something very specific and this was the only place in the world I could find it and therefore opted to go ahead and ship to UK. DO BE AWARE there are high customs charges on jewelry coming into the UK but the jewelry is lovely.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service response timely and beyond expectations

While the earrings were not the matte finish described they are light weight and an appropriate size for me.
Customer service was prompt and very helpful to ensure I was given options due to the finish issue. The service was exceptional and beyond what I anticipated would be offered. Thank you

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had a piece of Jewellery that tarnished, contacted customer service with a pictures of said piece, they responded and replaced with my choice of jewellery. Lovely people to deal with!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

My daughter loves Camile and Stone jewellery

My daughter loves Camile and Stone beach jewellery as it is great for sensitive skin, no tarnish or green stains or infected ears. The supply is always sent quickly and beautifully packaged. The supplier is quick to respond to me with any queries I have.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Lost items replaced

My items unfortunately got lost in the mail but Camile & Stone were responsive and were happy to replace the items.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Love alll my jewelry

Love alll my jewelry , I own maybe 6+ jewelry and I’ve been wearing them daily, we had one tarnish slightly but they said it was a manufacture error, and the team at C&S were very supportive to replace that for me thank you!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nice quality jewellery

Nice quality jewellery . prompt delivery.The heart earrings are a lovely soft gold colour and perfect size for everyday wear. very happy

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Would Recommend

I think this is a great Aussie company with lovely customer service. I had a problem with my order and it was fixed within 1 business day. My order was delivered within 2 weeks as per the Australia post timeframes. Jewellery quality is beautiful for the price, I would definitely shop here again 😊

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this company a -0 I would

If I could give a -0 I would! DO NOT BUY FROM COMPANY IF NOT LIVING IN AUSTRALIA! I placed an order in early December for delivery to my address in the USA and haven’t received yet and with no updates. Tracking doesn’t get you anywhere! Tracker said headed to the states via the email I received after several times requesting a delivery date. I then got an email saying I have to pick up order at P.O. in Australia. Sent multiple emails to Camille and Stone support and no response. No delivery and no help, and no option for refund!

December 8, 2025
Unprompted review

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