CaminoWays.com Reviews 512

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in resolving issues and organizing trips. Many people found the quality of the hotels and meals to be exceptional, with comfortable accommodations and delicious food contributing to a smooth and enjoyable holiday experience. The well-organized luggage transfers and overall trip planning also received high marks from consumers. However, some customers also noted inconsistencies in hotel quality, with a few accommodations being described as basic or below expectations. A few other people also felt that some hotel locations were inconveniently far from city centers or the Camino route, requiring additional walking. There were also occasional mentions of breakfast quality not meeting standards and some issues with provided transportation or inaccurate itinerary information.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the seamless organization of luggage... See more

Location

Customers consistently note ambiguous experiences with location. While many appreciate the beautiful... See more

Quality

People report positive experiences with quality. Many customers found the accommodations superb, clean, and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the guides and team members for... See more

Holidays

Customers had positive experiences with holidays, with many praising the seamless organization of their... See more

Based on these reviews

Rated 4 out of 5 stars

Very good trip! The walking was outstanding, such a beautiful part of the world to visit and experience at walking pace. Some lovely towns and villages along the way. Good time of year to do this in... See more

Company replied

Rated 5 out of 5 stars

Dealing with Camino Ways made our trip booking & organisation effortless ..from transfers & to hotel bookings , all taken care off.Even when we had to swap dates around , CaminoWays made the change e... See more

Company replied

Rated 5 out of 5 stars

Prior to my trip I had an insightful and very informative conference call with Gisa. Gisa helped me come up with a personalized itinerary that worked out perfect for my husband and I. The whole proces... See more

Company replied

Rated 4 out of 5 stars

It’s definitely a unique experience! Hiking in 120 km within 6 days is not only to challenge yourself physically, but also to build up self-confidence mentally. The tour guide had done a great job to... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

512 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Seamless hiking experience.

Good cottages and hotels, usually in great locations, in beautiful cities and towns along our walks. Our fourth time using them, and all four trips have been memorable experiences. Thanks Camino Ways!

March 18, 2025
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Reply from CaminoWays.com

Dear Shawn,

Thank you so much for your kind words! We’re thrilled to hear your fourth trip was just as memorable as the others. It’s always a pleasure to help create seamless and special journeys for you.
Looking forward to welcoming you back again for your next adventure!

Rated 5 out of 5 stars

Provide clear and detail information…

Provide clear and detail information regarding Camino and staffs are friendly, responsive and very helpfull

April 3, 2025
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Reply from CaminoWays.com

Dear Phillipus,

Thank you so much for your kind words! We're thrilled you appreciated the clear information and found our team friendly and helpful. It means a lot to know you felt supported throughout your Camino journey.

Rated 5 out of 5 stars

We will use them for our next Camino

All arrangements were seamless and suited our needs perfectly. We found the price quite reasonable. They handled a small problem (caused by me) very professionally and with outstanding customer-focussed service.

March 29, 2025
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Reply from CaminoWays.com

Dear Ron,

Thank you so much for your thoughtful review! We're delighted that everything was seamless and perfectly suited your needs. It’s great that you found the service professional and the price reasonable. We truly look forward to helping you plan your next Camino with the same care and attention.

Rated 5 out of 5 stars

Our guide was exceptional ( Francesco). He was so responsive to everyone’s needs- adjusted each day, bought lunches to save time, knew the terrain, managed expectations and was fun. Loved him

Our guide , the hotels, and restaurants. Given our adjusted walk schedule - it worked out well. everything was explained so we could manage the hike.

March 23, 2025
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Reply from CaminoWays.com

Dear Jane,

Thank you for sharing such kind words! We’re so happy to hear Francesco made your trip memorable—his care, knowledge, and energy truly shine through. Knowing the hotels, meals, and adjusted schedule suited your journey is lovely. We’re thrilled that everything worked out so well for you!

Rated 4 out of 5 stars

Very nice experience

Very nice experience. Our rooms were nice in each town. The brief descriptions of the days walks were helpful. As we elected to have our bags sent ahead it made for an easier trip.
As we did the Camino in the low season we had a little hiccup in Amenal where we found the hotel to be closed. Luckily they had another place for us to stay and our bags were waiting for us. We only had an hour of stress.

April 1, 2025
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Reply from CaminoWays.com

Dear Kaitlin,

Thank you so much for sharing your experience! We’re pleased you enjoyed your journey and found the daily walk descriptions helpful. We're sorry for the unexpected hiccup in Amenal. We're glad a solution was quickly found and your bags were waiting safely. Thank you for your understanding. Wishing you many more happy adventures on the trails ahead!

Rated 4 out of 5 stars

Well Planned Trip By Camino Ways

Everything was well planned by Camino Ways. We had a fantastic trip. Probably the only thing was that we booked for early March. We only found out on the walk, that most places don't open until the 1st of April! So limited refreshment stops and definitely no bathroom stops available! The closer we got to Santiago, the more places were open. The sense of wonder at arriving at the cathedral was far greater than we had imagined it would be. It is truly amazing.

March 22, 2025
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Reply from CaminoWays.com

Dear Lyall & Mel,

Thank you for your kind words and for sharing your experience! We're so glad to hear your trip went smoothly and that arriving at the Cathedral felt even more special than expected—what a moment that must have been! Early March can be quieter, and we appreciate your patience with the limited facilities. It's wonderful that things opened up as you approached Santiago. Wishing you many more inspiring journeys and peaceful walks in the future!

Rated 3 out of 5 stars

Overpriced accommodation

Baggage transfer worked fine. Hotels were very average to poor and very overpriced for the quality of accommodation. Due to the lack of good food options in the hotels we needed to take cabs every evening to eat as the hotels were also off the beaten track.

March 29, 2025
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Reply from CaminoWays.com

Dear Ken,

Thank you for your feedback. We're glad the luggage transfer went smoothly. The standard package includes 3-star or similar hotels, and we always offer our top available options. When a hotel doesn’t have a restaurant, we arrange meals at nearby local spots. We’ll review your comments closely to improve future experiences—thank you for sharing.

Rated 3 out of 5 stars

The personnel at the hotels were not…

The personnel at the hotels were not aware of their responsibility to drive us forward, at our request, to start on long hiking days, eg, 15-18 mile days; but worse, they were totally unaware and unprepared to come get us in the case someone was having a problem. In fact, one of the pilgrims did have a problem which turned into a crisis since no help was forthcoming. In general, communication and alignment between the hotels and CW was inadequate.

March 28, 2025
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Reply from CaminoWays.com

Dear Michael,

We’re genuinely sorry to hear about this experience. Our hotel partners are usually well-informed of all arrangements, and we regret any confusion during your trip. As it may have been early in the season, some details might have been missed. Please remember that our 24/7 assistance line is always available during your Camino for immediate assistance. We appreciate your feedback.

Rated 5 out of 5 stars

This was my first time walking the…

This was my first time walking the Camino and I am so thankful I found Camino Ways to help plan my trip. Everything was absolutely seamless, the accommodations were really great and the luggage transfer was amazing. I plan to do the Camino again and will definitely be using Camino Ways!

March 26, 2025
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Reply from CaminoWays.com

Dear Bailey,

Thank you for your kind words! We're so happy to hear that your first Camino experience was seamless and enjoyable. It’s wonderful that you’re already planning your next journey—we’d be honoured to help make it just as special. Wishing you many more incredible Camino adventures ahead!

Rated 5 out of 5 stars

Camino on 3

Our Camino went very smoothly and was successful, thanks to the arrangements made by CaminoWays. The personnel in every accommodation as well as the designated transportation partners were all very warm, gracious, and helpful.

March 11, 2025
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Reply from CaminoWays.com

Dear Mert,

Thank you for your kind words! We're delighted to hear that your Camino was smooth and successful. It’s wonderful that you felt welcomed and supported throughout your journey. Our team and partners take great pride in ensuring a memorable experience. We hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

Yellows arrow points to CaminoWays

The level of communication was outstanding and the flexibility to accommodate changes as well as the seamlessness of all the transfers. This was a dream trip for me powerful on a spiritual level - CaminoWays took care of all the details that would otherwise have been a distraction to all that I experienced. I cannot wait to return in the future and have told others who are considering a Camino that CaminoWays is THE way to plan for their own Camino. Yellow arrow pointed at CaminoWays!

March 10, 2025
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Reply from CaminoWays.com

Dear Luis,

Thank you for your heartfelt review! We’re truly honoured to have been part of such a meaningful journey for you. It’s wonderful to hear that our communication, flexibility, and seamless organisation allowed you to focus on the spiritual depth of your Camino.

Your kind words mean the world to our team, and we’re so grateful for your recommendation. Knowing that the yellow arrow pointed you to us and that you’re already thinking about a future Camino fills us with joy! We’ll be here to ensure another unforgettable experience whenever you're ready to return. Buen Camino, and see you again soon!

Rated 5 out of 5 stars

Trustworthy

They were very reliable and trustworthy. They picked up my luggage everyday and delivered by the time
We
Got
To the next
Hotel

March 22, 2025
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Reply from CaminoWays.com

Dear George,

Thank you for your kind words! We're so glad you found our service reliable and trustworthy. Ensuring your luggage arrives on time is our priority. We’d love to welcome you back again! Buen Camino!

Rated 4 out of 5 stars

Very efficient booking and transport of…

Very efficient booking and transport of cases, and responsive quickly to issues raised. The hotels were convenient and pleasant, although some offered only a limited menu for "half board" customers, which seemed unnecessary. I had an issue with an airport taxi where I ended up paying twice, but CaminoWays refunded me very quickly. The Google maps they provided were also very useful. A great way to start out on the Camino using their knowledge and resources.

March 14, 2025
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Reply from CaminoWays.com

Dear Fiona,

Thank you for your thoughtful review! We’re delighted you found our booking process efficient and our luggage transfers seamless. It’s great that our quick responses and assistance with Google Maps helped smooth your journey.

We appreciate your feedback on the half-board menus and are glad we could swiftly resolve the taxi issue for you. Your kind words mean a lot to us, and we’re so happy to have played a part in your Camino experience. We’d love to assist you again whenever you decide to return. Buen Camino and happy travels!

Rated 5 out of 5 stars

Great experience

Everything ran really efficiently - our bags were collected and dropped off on time and it was a really great week.

March 1, 2025
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Reply from CaminoWays.com

Dear Abi,

Thank you for your lovely feedback! We're so glad everything ran smoothly and you had a great week. We’d love to help you plan another unforgettable Camino in the future!

Rated 5 out of 5 stars

Loved the experience

Loved the experience, beautifully handled, lovely staff and magnificent route.

March 12, 2025
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Reply from CaminoWays.com

Dear George,

Thank you for your kind words! We’re thrilled you loved the experience and enjoyed the route. Our team is delighted to have been part of your journey. Hope to see you again soon!

Rated 5 out of 5 stars

Great! Can't wait to book with them again!

The team at Camino Ways were so helpful and supportive. No question or change to the booking was too much for them.
The trip itself was well organised, the luggage transfers were seamless and the accommodation was well located and close to the route.

February 28, 2025
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Reply from CaminoWays.com

Dear Katie,

Thank you for your fantastic feedback! We’re so happy to hear that you had such a positive experience and that our team could assist you immediately. It’s great to know everything, from the organisation to the luggage transfers and accommodation, met your expectations.

We appreciate your kind words and can’t wait to help you plan your next Camino adventure. We look forward to welcoming you back soon—buen Camino!

Rated 5 out of 5 stars

Excellent self guided trip along Via Francigena

Completed an excellent self guided trip along via Francigena. All hotels and Inns were super friendly and helpful.

February 25, 2025
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Reply from CaminoWays.com

Dear Jeannie,

Thank you for your fantastic feedback! We're delighted you had an excellent self-guided journey along the Via Francigena. It’s great to hear that you felt welcomed at each stop. We’d love to assist with your next adventure whenever you're ready!

Rated 5 out of 5 stars

Great experience with caminoways

I usually don’t write reviews, but I need to make an exception here. Caminoways was an incredible support during this trip, and provided a clear and attractive travel plan for my walk.

January 14, 2025
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Reply from CaminoWays.com

Dear Wille,

Thank you so much for taking the time to share your experience! We’re thrilled to hear we could support you and make your Camino journey enjoyable with a clear and attractive travel plan. Your kind words mean a lot to us, especially since you don’t usually write reviews. It was our pleasure to assist you—Buen Camino! 🌟

Rated 5 out of 5 stars

Portuguese Coast the Camino Way

Professional, awesome friendly service from Camino Walk preparation through to completion of the walk in Santiago de Compostela...thank you!

January 11, 2025
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Reply from CaminoWays.com

Dear Jones,

Thank you so much for your kind words! We're delighted to hear you enjoyed your journey from start to finish. It’s our pleasure to support you throughout your Camino experience. Congratulations on reaching Santiago de Compostela – what a fantastic achievement! Wishing you many more memorable adventures ahead. ¡Buen Camino!

Rated 5 out of 5 stars

Christmas Camino de Portuguese

Camino Ways were faultless, from the quotation process, to the small add ons(car pick up to/from airport, extra night in Santiago), everything handled with minimal fuss and professionalism, the trip itself was faultless, everything was as planned, cars were at the destination on time, pack pickup/drop off were perfect, all the accommodation was of extremely high standard and no confusion at time of check-in, 100% for Camino Ways on delivering on everything, made the whole trip more enjoyable, definitely will use them again.
Padraig

December 26, 2024
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Reply from CaminoWays.com

Dear Padraig,

Thank you for your wonderful review! We’re thrilled to hear your trip went seamlessly and that our team could make your Camino experience stress-free and enjoyable. Your kind words about our professionalism, organisation, and accommodation quality mean a lot to us. We’re so pleased you had such a positive experience and look forward to helping you plan your next adventure. Safe travels until then!

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