CaminoWays.com Reviews 511

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in resolving issues and organizing trips. Many people found the quality of the hotels and meals to be exceptional, with comfortable accommodations and delicious food contributing to a smooth and enjoyable holiday experience. The well-organized luggage transfers and overall trip planning also received high marks from consumers. However, some customers also noted inconsistencies in hotel quality, with a few accommodations being described as basic or below expectations. A few other people also felt that some hotel locations were inconveniently far from city centers or the Camino route, requiring additional walking. There were also occasional mentions of breakfast quality not meeting standards and some issues with provided transportation or inaccurate itinerary information.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the seamless organization of luggage... See more

Location

Customers consistently note ambiguous experiences with location. While many appreciate the beautiful... See more

Quality

People report positive experiences with quality. Many customers found the accommodations superb, clean, and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the guides and team members for... See more

Holidays

Customers had positive experiences with holidays, with many praising the seamless organization of their... See more

Based on these reviews

Rated 4 out of 5 stars

Very good trip! The walking was outstanding, such a beautiful part of the world to visit and experience at walking pace. Some lovely towns and villages along the way. Good time of year to do this in... See more

Company replied

Rated 5 out of 5 stars

Dealing with Camino Ways made our trip booking & organisation effortless ..from transfers & to hotel bookings , all taken care off.Even when we had to swap dates around , CaminoWays made the change e... See more

Company replied

Rated 5 out of 5 stars

Prior to my trip I had an insightful and very informative conference call with Gisa. Gisa helped me come up with a personalized itinerary that worked out perfect for my husband and I. The whole proces... See more

Company replied

Rated 4 out of 5 stars

It’s definitely a unique experience! Hiking in 120 km within 6 days is not only to challenge yourself physically, but also to build up self-confidence mentally. The tour guide had done a great job to... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

511 reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Would definitely recommend Camino Ways!

Great company, easy to deal with, they do all the hard work ! We really loved all the accommodation provided for us, baggage transfers was excellent too, No complaints, everything explained really well to us. Made our CaminoPortuguese very enjoyable!

June 27, 2025
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Reply from CaminoWays.com

Dear Anne,

Thank you for your kind words! We're delighted you enjoyed the Camino Portugués and found everything well-organised. It’s wonderful to know the accommodation and baggage transfers made your journey easy. We’d love to welcome you again!

Rated 5 out of 5 stars

Portugal coastline

What we signed up for and paid for - was delivered 100% - I loved our accommodations. And we rode bikes for part of the route and our bikes were superior in quality. I might have wished for a more detailed map as google maps put us in cities and not always along the Camino Trail. Thanks Caminoways.com

June 26, 2025
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Reply from CaminoWays.com

Dear barbannvog,

Thank you for sharing your experience! We're delighted that everything you signed up for met your expectations and that you enjoyed the high-quality bikes and accommodations. Your note about the maps is appreciated—it's helpful feedback as we look to improve. Wishing you many more wonderful adventures ahead! Buen Camino!

Rated 4 out of 5 stars

Camino Ways did a great job

Camino Ways did a great job! Good communication prior to the trip. Accomodations were great, and catered to us getting up early to have a "to go" breakfast for us. Getting our luggage to the next location went off with out a hitch. The only thing that could have used a little more communications would be sending people ahead of time some apps to use, or maps to follow...when we got our bikes dropped off we really had to figure it out on our own. But all and all it was an incredible trip!

June 26, 2025
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Reply from CaminoWays.com

Dear Jacci,

Thank you so much for your kind words! We’re delighted to hear that you had an incredible trip and enjoyed the accommodations, seamless luggage transfers, and early breakfast options—your experience means a great deal to us.

We truly appreciate your feedback about the bike handover and navigation tools. We do provide online maps and full route information in your personalised Trip Portal, including details on bike collection and usage. However, we’re sorry to hear that this wasn’t as clearly communicated as it should have been, and we apologise for any confusion this may have caused.

Your comments help us improve, and we’ll certainly review our pre-trip communication to make sure this information is easier to access and understand for future travellers.

Thank you again for choosing us. We hope to welcome you on another journey soon!

Rated 5 out of 5 stars

My wife and I had the experience of a…

My wife and I had the experience of a lifetime. CaminoWays delivered on everything. We are eternally grateful for how easy they made our trip.

June 26, 2025
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Reply from CaminoWays.com

Dear Adam,

Thank you so much for your kind words. We're delighted to hear your journey was everything you hoped for and more. It means the world to us that you had such a memorable experience together. Buen Camino!

Rated 3 out of 5 stars

Communication is very lacking

Their communication needs to be improved. We didn’t have a dedicated point person so many times I had to correct whomever I was dealing with as to the changes in our trip.
They also did not give us any guidance in regards to maps and how to bike out first 100 miles if the Camino before we started the walking portion. We got lost often and found ourselves on very busy, somewhat dangerous roads to to figure out where to go.
Lastly, they sold us on a Tapas tour for the night we finished in Santiago that was horrible and a waste of money.. the guide went to 2 places, spoke broken English in a very rapid dialogue that you couldn’t understand. Had us sit in a gross back room table inside a restaurant with no air.. Didn’t explain much of anything in regard to the food. Then he stopped the tour after one and a half hours instead of the 3 hours Camino advertised. It was a complete waste of money and I asked Camino to at least refund part of it as it was not what they advertised at all. They have not responded.

June 26, 2025
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Reply from CaminoWays.com

Dear Leslie,

Thanks for taking the time to share your feedback. We're sorry to hear that the trip didn’t meet your expectations, and we understand how frustrating that must have been. As a small team, we strive to deliver personalised and attentive service. While you were in contact with several team members during the planning, our Operations Manager also reached out to help address and smooth out any communication issues. We're sorry if those efforts weren’t reflected in your overall experience.

When the issue with your cycling arose, our team responded quickly and worked closely with our local supplier to resolve it as soon as possible.

Regarding the Tapas Tour — we’re sorry it didn’t meet your expectations. We’ve checked our records and couldn’t find a message from you about this. If you did reach out, please feel free to resend your note — we would have responded right away if we’d seen it.

We also spoke with the tour provider, who let us know that you arrived late and weren’t at the meeting point at the scheduled time. This caused a short delay for the rest of the group, and unfortunately, it meant you missed the first part of the tour, but the guide adapted the experience to include everyone and delivered the full three-hour tour as planned.

Thanks again for your feedback. It helps us learn and improve. We’re very sorry this experience didn’t meet your expectations, and we hope to have the chance to restore your confidence in the future.

Rated 5 out of 5 stars

The hotels were great

The hotels were great! The transfers went smoothly, and we never had a delay in receiving our luggage.

June 26, 2025
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Reply from CaminoWays.com

Dear Angela,

Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the hotel and that everything went smoothly with your transfers and luggage. It’s great to know your journey was stress-free and comfortable—just the way it should be. Buen Camino!


Rated 5 out of 5 stars

Great company that does what it says it will do

Camino ways made our journey easy by flawlessly organising hotels food and luggage transfers. It allowed us to enjoy the beauty of the walk and enjoy the mind space it afforded us. Thank you Caminoways 👍🏻

June 26, 2025
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Reply from CaminoWays.com

Dear John,

Thank you for your kind words! We’re delighted to hear that the organisation of hotels, meals, and luggage transfers helped make your Camino journey smooth and enjoyable. It’s wonderful that this allowed you to fully appreciate the beauty of the walk and find that special mind space along the way. We are glad to have been part of such a meaningful experience for you. Wishing you many more rewarding adventures ahead!

Rated 5 out of 5 stars

This was our second Camino

This was our second Camino. We have used CaminoWays both times. This time there was only one very bad Dinner meal. Which was in Caldas de Reis. It was basically bar food and bad bad food. That we paid for in advance. Other than that nice trip. Just suggest trying to improve your mapping ability and making sure the route is clearly marked. Also double checking to make sure dinner choices are quality and meet your customers dietary requirements. That you have been informed of. People pay for the idea that their dietary needs have been passed on and will be available at each stop. This time better rooms was a plus. Thanks and yes if another Camino is in our future. Camino ways will be our first choice.

June 25, 2025
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Reply from CaminoWays.com

Dear Tony,

Thank you so much for sharing your thoughts and for trusting us again for your second Camino adventure. We’re pleased to hear that, overall, you enjoyed the trip and appreciated the better rooms this time around.

We’re sorry to learn that the dinner in Caldas de Reis did not meet your expectations. Your feedback on the quality and variety of meals, particularly regarding your dietary needs, is crucial to us. We’ll ensure that we review our meal options and communication with restaurants to improve this process.
We look forward to helping you with your next Camino!

Rated 5 out of 5 stars

Everything went off without a hitch

Everything went off without a hitch. Our accommodations were great, the included meals were good, our luggage was transferred and, we were able to hike the Camino without worries. It was exciting to anticipate what our accommodations would be like each day. We enjoyed the historic value of some of the lodgings and meeting the hosts at each one.

May 27, 2025
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Reply from CaminoWays.com

Dear Jen,

Thank you for your lovely feedback! We're so happy to hear that everything ran smoothly and you could enjoy the Camino without any worries. It’s terrific that the accommodations, meals, and luggage transfers all met your expectations.

We especially love that you appreciated the historic charm and warm hospitality at each stop – it’s those unique touches that make the journey so special. Wishing you many more meaningful adventures on the Camino!

Rated 5 out of 5 stars

Lots of good information before the…

Lots of good information before the trip. All the hotels were very good, mostly two star, but that is very good in Europe, with private bathrooms, fantastic breakfasts, and good dinners. I get transfer worked very smoothly.

I think the whole experience was very good value.

I would certainly use CaminoWays again and recommend it to my friends.

May 27, 2025
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Reply from CaminoWays.com

Dear 54Isaac,

Thank you so much for your kind words! We’re delighted you felt well-informed before your trip and enjoyed the comfort of the hotels, delicious meals, and smooth luggage transfers.

It’s great to know you found the experience to be such good value. Your trust and willingness to recommend the journey to your friends means a great deal. We’d be delighted to welcome you back on another Camino adventure in the future!

Rated 4 out of 5 stars

Beyond expectations

We, two English ladies in our early 70s, were very pleased to have booked our journey with Camino Ways. The chosen hotels were very welcoming and comfortable and it was good to know that our luggage was collected each morning and taken on to our next destination. All information and directions were very clear and easy to follow. Everything worked like clockwork! Thank you Camino Ways.
One very slight disappointment was the choice of restaurant for our evening meals and the limited choice on the menu for Camino travellers. However,
Casa Rural Anton Veiras at Ordes was by far our favourite, good in house home cooked food and very friendly and helpful reception.
We would highly recommend Camino Ways for the Camino Ingles.

May 16, 2025
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Reply from CaminoWays.com

Dear Hariot,

Thank you so much for your kind words and for sharing your experience. We’re thrilled that your Camino adventure went so smoothly and everything felt well-organised and easy to follow. It’s wonderful to know the hotels were comfortable and you felt well looked after throughout your journey.

We truly appreciate your feedback about the evening meals and will take it on board. We're also delighted Casa Rural Anton Veiras stood out as a highlight! Thank you for recommending us – it means the world. Wishing you many more inspiring journeys ahead! Buen Camino!

Rated 5 out of 5 stars

Everything worked very well

Everything worked very well. I was very happy with the level of service with Camino Ways.

May 26, 2025
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Reply from CaminoWays.com

Dear Craig,

Thank you so much for your kind words! We're thrilled to hear everything went well and that you felt well looked after throughout your journey. Buen Camino!

Rated 5 out of 5 stars

Great selection of hotels provided…

Great selection of hotels provided along with handling all of the luggage transfers.

May 25, 2025
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Reply from CaminoWays.com

Dear srbobola,

Thank you! We’re so pleased you enjoyed the hotel choices and found the luggage transfers helpful. It’s lovely to know everything added to a smooth journey. Buen Camino!

Rated 4 out of 5 stars

The accommodation and meals

The accommodation and meals, with the exception of one night (Palas de Rai), were excellent. The hotels were well located, the rooms very clean and comfortable with well fitted bathrooms. The hotels were easy to find and on the route, so no deviations required and at good daily walking distances. The breakfasts and evening meals were of a good standard and sufficient portions to power us through the walking. The only disappointment was the evening meal at Palas de Rai. Poor choice and poor quality, although the wine was good. The luggage service was very efficient and the transfers from and to the airport were excellent and timely.

May 12, 2025
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Reply from CaminoWays.com

Dear Shelley,

Thank you so much for your thoughtful feedback. We're delighted to hear you enjoyed the comfort and convenience of the accommodation, meals, and transfers. It’s great to know the hotels were easy to find and well placed along the route, helping make your walk more enjoyable.

We're sorry to hear the evening meal in Palas de Rei didn’t meet expectations, and we’ll be sure to review this. We're grateful you shared your experience with us. Buen Camino!

Rated 5 out of 5 stars

The hotels we stayed at had nice rooms…

The hotels we stayed at had nice rooms and really good food. The transport of our luggage was easy. We did not have any issues.

May 27, 2025
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Reply from CaminoWays.com

Dear Stacey,

Thank you for your kind feedback! We're delighted you enjoyed the hotels, the food, and the smooth luggage transfers. It's great to know everything went well and you had a hassle-free experience. We hope to welcome you again for another memorable journey on the Camino in the future! Buen Camino!

Rated 5 out of 5 stars

I could focus on my Camino and not…

I could focus on my Camino and not worry about anything. It was a fabulous experience. Thank you.

May 3, 2025
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Reply from CaminoWays.com

Dear Rhonda,

Thank you for your lovely feedback! We’re so glad you could fully enjoy your Camino without any worries. It’s wonderful to hear it was a fabulous experience. Buen Camino!

Rated 4 out of 5 stars

I was a replacement for a person that…

I was a replacement for a person that backed out of there reservation with Camiño Ways. We did all the changes through CW but at several of the hotels the reservations were not put in my name. It was confusing for the hotels and for me. It appears Camiño Ways didn’t follow up changing the reservation information with the hotels. However my baggage transfer did arrive correctly each day.

May 26, 2025
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Reply from CaminoWays.com

Dear Marihudd,

Thank you for your feedback, and we’re very sorry for the confusion caused. We did inform the hotels about the name change, but unfortunately, some did not update their records in time. During peak season, many hotels complete guest details only at check-in. We apologise for the inconvenience this caused and appreciate your understanding.

Rated 5 out of 5 stars

The hotel and baggage transfers went…

The hotel and baggage transfers went smoothly. The hotels were very nice and clean. I only wish you had provided a PDF of the Camino and the precise location of our hotels. Looking at a map on a cell phone was difficult. We overshot one hotel resulting in additional miles of walking, and another we ended up walking on N 550....

May 21, 2025
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Reply from CaminoWays.com

Dear Ml,

Thank you so much for your 5-star review! We’re pleased to hear that your hotels and baggage transfers went smoothly and that you enjoyed clean, comfortable accommodation. We're sorry the online maps were tricky at times — we always recommend downloading them in advance and checking hotel locations beforehand. Your feedback is greatly appreciated and helps us improve for future pilgrims.

Rated 3 out of 5 stars

Buy Full Coverage Trip Insurance!

Summary: We were unable to take the trip, but 3 stars because we got some of our money back, however the company's aggressive posture and predatory no-refund policy were off-putting.

We booked with Camino Ways (CW) in mid-February of 2025 with plans to travel with them on the Camino in late May of 2025. We were disappointed to see that, like the other tour operators on the Camino, CW only offered non-refundable trips if you are forced to cancel for any reason less than 30 days before your trip (more on this later).

Unfortunately, I was diagnosed with a medical condition that prevented travel just a day before our flight to Spain. Although we booked nonrefundable flights with both United and Iberia, both airlines extended us full 100% credit for later travel.

However, just like the hyper-aggressive and corporate AirBnB, Camino Ways, held firm with their policy, telling us we should rely on trip insurance (turns out that our trip insurance did not cover tours) and told us we couldn't get anything back but that we could substitute a family member in our place (?!).

Ultimately, after more haggling with them, CW did issue a partial credit (no refund) for use in the next 24 months. Not sure we can use that, but it seemed like the best we could get from them, sadly.

Finally, we were also reminded that "all of the other tour operators on the Camino have the same policy" when it comes to nonrefundable trips....this was said as if it were some kind of moral or ethical defense of CW's policy! Of course, this is no such thing, this is merely collusion between a limited number of operators to take advantage of Pilgrims and tourists wanting help planning a trip on the Camino. Another term for this would be an Oligarchy, control by a few companies who enforce predatory and aggressive terms.....

May 18, 2025
Unprompted review
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Reply from CaminoWays.com

Dear Josh,

Thank you for sharing your experience. We’re truly sorry your medical condition prevented you from joining the trip. Our non-refundable policy is clearly stated at booking and is aligned with industry standards among Camino operators. It is designed to manage the fixed costs involved in planning personalised tours.

We recommend comprehensive travel insurance to protect against unforeseen events, as tour coverage can vary widely. While we understand your frustration, our partial credit offer aims to provide flexibility for future travel. We appreciate your feedback and will continue to balance fairness with the practical realities of delivering quality service on the Camino.

Rated 5 out of 5 stars
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Reply from CaminoWays.com

Dear Kathleen,

Thank you for your lovely feedback! We're delighted to hear Mark made your experience special. Guides like him truly make adventures unforgettable. Buen Camino!

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