Campaignmonitor Reviews 

My organization is conducting an internal risk assessment, and they had a few questions to ask Campaign Monitor directly. They were answered within a few hours of opening a support ticket.

I am new to this ESP and have lots of questions about the user interface. Every time I reach out to the support team, they are fast, friendly, professional and very helpful. They understand our needs and make us feel like our business matters to them.

The sign in process is one of the most annoying I have ever experienced. Have 2FA on and get a code sent but that doesn't stop being asked to choose bikes, cars or some other crap. Often taking 4+ goes before being given access to account.

It is a pity because the service itself once in is great but this really needs to be sorted out.

The support team did what they needed to do to steer me in the direction of resolving my problem.

Great customer service, Campaign Monitor always checks up on myself and my team!

Response time was almost instantaneous and instructions were clear, easy-to-follow, and confirmed by my support contact. Very happy with the results.

I was extremely satisfied with the support and assistance we received from Jess.
She had exceptional communication skills and was very knowledgeable, engaging and reassuring throughout the 2 days of support provided..

Shocking support, I haven’t been able to log in all day or get any help accessing my account so haven’t been able to launch a campaign potentially costing my business thousands in lost revenue. Trying to log in on different devices causes more errors with waiting with codes to arrive which never do and the best bit…. They say to get support log in to your account 😡😡😡

Nick was quite helpful and responsive. We appreciate his expert guidance and timely attention. Thanks, Nick!

I've been using Campaign Monitor for almost a decade. They've yet to let me down!

Wouldn't go anywhere else. Have been using Campaign Monitor for nearly 10 years now and would recommend to anyone looking for an intuitive, cost-effective email platform with great support.

Easy to use intuitive platform with outstanding, responsive customer service. You'll be up and running in no time.

Prompt support and were incredibly accurate when resolving an issue of my own making.

They were very fast to respond and rectified the problem immediately. 👍🏻

Been a regular user of this tool for over 12 years now, and have to say that recently their customer service, never as brilliant as claimed in the reviews on this site, has evaporated completely and it feels like that has happened since their latest takeover. New owners reducing service level?

There is no way to talk to them unless you are a "premium" user at over £139 per month, no response to e-mails, tweets and no support phone number available at all.

Why am I trying to talk to them? because their mobile app has disappeared and it was useful.
Very useful. My question is only where has it gone, and if it has been withdrawn, when will there be a replacement?

I think it might be time to change service provider.

Sent out an email campaign late Friday afternoon, with one link that didn't work. CampaignMonitor were able to quickly change the link destination so that those that opened the email going forward would be sent to the right place. Saved me from having to send a dreaded 'Sorry that email contained a broken link' follow-up!

In all my interactions with Campaign Monitor support, I've had my questions answered clearly and quickly. They also have a series of training videos and a large number of support articles, so there have been times when I found answers without contacting support.

As a graphic designer I use and recommand Campaign Monitor for my clients. I am glad to design beautiful templates and they are glad to use them for easiliy publish their emails campaigns.

We've been loyal Campaign Monitor users for well over 10 years (!!), and in that time, we've always found it to be incredibly easy to manage our clients as sending organisations under ours.

The other 'killer feature' is the email builder. It's gone through a number of changes over the years. Still, fundamentally it has always remained effortless and intuitive to use, making custom-designed and responsive emails simple to put together.

We've tried a bunch of other platforms over the years as clients have come to us with their existing tools, and I can safely say there's no other email platform that comes close to the UX. 👏