A visit to CamperKing Newcastle today with an enquiry on how to secure my much loved Doberman Zeus in our van. From a suggestion by the sales manager Darren fitted a D ring within minutes to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Danny at Campervan in Banbury made purchasing our vehicle straightforward by making suggestions and detailing the differences between the vehicle options; handover was equally easy. We decided on the... See more
Company replied
Camperking, North Shields, Newcastle Purchased van and had it modified to our spec at HQ , picked up campervan 1st October ( what a transformation) and we were well pleased . The process of c... See more
Company replied
Once again Camperking Newcastle delivered fantastic service. Just had a Fiamma awning fitted which took less than 2 hours. Darren, Matt and Andrew always deliver exceptional customer service. Yo... See more
Company replied
Company details
Written by the company
At CamperKing, we’re not just building campervans, we’re creating the freedom to explore. Based in the UK, we are a proud manufacturer of Volkswagen campervan conversions, trusted by thousands of customers nationwide. Every van we build is designed with one goal in mind: to make your adventures unforgettable. From clever storage solutions to premium finishes, each CamperKing model combines practicality, comfort, and style, giving you the perfect base for weekends away, family holidays, or life on the open road. As a manufacturer, we go further than just selling campervans. Through our nationwide network of trusted dealers, you’ll find expert guidance, aftersales support, and the latest CamperKing models wherever you are in the UK. Whether you’re looking for your first camper or upgrading to your dream van, our dealer family is here to help you every step of the way. With a choice of models including the versatile Pursuit, the family-friendly St Tropez, and the adventure-ready Monte Carlo, there’s a CamperKing van for every journey. And because we build them ourselves, quality and innovation are at the heart of everything we do. Over the years, CamperKing has become one of the UK’s most recognised names in campervan conversions, known for reliability, community, and a genuine passion for the outdoors. Wherever you’re heading, your adventure starts here, with CamperKing.
CamperKing. Trusted Campervan Experts
Written by the company
- Built for Adventure, Backed for Life
- At CamperKing, we’re more than campervan manufacturers, we’re passionate about helping you create unforgettable adventures. That’s why our main dealerships don’t just sell vans; they provide Servicing, MOTs, Habitation Checks, and our exclusive CamperKing Warranty to keep your camper running smoothly, year after year. With a trusted network of dealerships nationwide, support is always within reach. Whether you’re picking up your very first van or booking in for a habitation check before your next big trip, our team is here to give you expert guidance and complete peace of mind. We believe owning a campervan should be as enjoyable and worry-free as the journeys you take in it. When you choose CamperKing, you’re not just buying a campervan – you’re joining a community dedicated to freedom, exploration, and the confidence of knowing we’ve got your back.
Contact info
Banbury Road, OX17 1JJ, Oxfordshire, United Kingdom
- 01295 500025
- info@camperking.co.uk
- camperking.co.uk
4.9
Excellent
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great van!
Just in the middle of our first full week away in our recently purchased SWB van, with the St Tropez conversion.
We are thrilled to bits with the van.
Way more storage than we realised. Copes easily with our family of four, fully loaded for the week, awning, camping gear, bikes hanging off the back; the dog has never had it so good.
Really efficient service and communication during the buying process from CK, and the small niggle we discovered after we collected, was quickly resolved with no fuss.
Can’t wait for more adventures to come!!
May 27, 2024
Unprompted review
Reply from CamperKing
Thank you so much for your fantastic five-star review!
We are thrilled to hear that you're enjoying your new CamperKing SWB van with the St Tropez conversion. It's wonderful to know that the van exceeds your storage expectations and effortlessly accommodates your family of four, all your gear, and even your dog! Your feedback about our efficient service and seamless communication means a lot to us, and we're glad we could quickly resolve the small niggle you encountered.
Your excitement for future adventures is contagious, and we can't wait to see where the road takes you next. Thank you for choosing CamperKing– we’re grateful to have been part of your journey. Happy travels!
alivia was a delight to deal with…
alivia was a delight to deal with…
on awaiting delivery she sent several videos to build the excitement… the van arrived with the most helpful guy who is a credit to your company … ran through everything .. cannot be happier…
April 29, 2024
Unprompted review
Reply from CamperKing
Thank you for your glowing review! We're thrilled to hear that Alivia provided exceptional service, going above and beyond to make your experience memorable. It's fantastic that her personalised videos added to the excitement of awaiting delivery. We're delighted that our delivery team, led by a helpful and knowledgeable representative, ensured a smooth handover and comprehensive rundown of your van's features.
Your satisfaction is our priority, and we're thrilled that you couldn't be happier with your experience. We'll be sure to pass on your kind words to Alivia and our delivery team. Thank you for choosing us, and we look forward to being part of your future adventures!
Warmest Regards
The CamperKing Customer Service Team
Collected my Transporter today from…
Collected my Transporter today from Camperking.
From my first visit, to view their stock, to the collection a few weeks later I was impressed with the overall professionalism of the company and the staff that I dealt with on an individual basis and those that I saw whilst there. Always a good sign too with well appointed and clean wash rooms, show room impressive as well.
Beautifully turned out Monte Carlo van that I took back to its new home on the Jurassic Coast.
Thanks in particular to Danny and Anthony.
April 30, 2024
Unprompted review
Reply from CamperKing
Thank you for your glowing review! We're delighted to hear that your experience with us, from your first visit to the collection of your Transporter, was marked by professionalism and attention to detail.
It's fantastic to know that you found our facilities well-appointed and our showroom impressive, reflecting our commitment to creating a welcoming environment for our customers.
We're thrilled that you're enjoying your beautifully turned out Monte Carlo van and that it's found its new home on the stunning Jurassic Coast.
We'll be sure to pass on your thanks to Danny and Anthony for their exceptional service. Your satisfaction is our priority, and we're grateful for the opportunity to be part of your camper journey.
Wishing you many memorable adventures ahead.
Warmest Regards,
The CamperKing Customer Service Team
Santorini camper van
Really good experience from first visit through to collection day. Over the moon with my new camper. Thank you Alivia for being so patient and knowledgeable and taking the time to answer all my questions.
April 24, 2024
Unprompted review
Reply from CamperKing
Hi Ginette, Thank you for sharing your wonderful experience, We're thrilled to hear that from your initial visit to collection day, you had a positive journey with us. It's fantastic to know that you're over the moon with your new Santorini camper van. Alivia's patience, knowledge, and dedication to addressing all your questions exemplify our commitment to providing exceptional customer service. We're grateful for your trust in us and excited to see where your adventures with your new camper take you. Safe travels and enjoy every moment!
Warmest regards
The CamperKing Customer Service Team
Great sales service from Jack B and…
Great sales service from Jack B and very pleased my Camper was delivered early and absolutely ready to go. Good price too compared to other suppliers.
Special thanks for the delivery to my home address by Gary who kept me informed of delivery arrival time and walked me thru everything about the van. Delighted.
April 16, 2024
Unprompted review
Reply from CamperKing
Hi Ian,
Thank you for your glowing review! We're thrilled to hear that Jack B provided exceptional sales service, ensuring your camper was not only delivered ahead of schedule but also fully prepared for your adventures.
We understand the importance of a smooth delivery process, and Gary's attentiveness in keeping you informed and guiding you through the features of your van, highlights our commitment to customer satisfaction.
We appreciate your business and look forward to being part of your future journeys. Happy travels Ian.
Warmest regards
The CamperKing Customer Service Team
Amazing service from start to finish…
Amazing service from start to finish with Camperking
Special thanks to both Jack’s & Richard
Great customer service! The handover was very thorough and every question was answered
Thanks so much everyone!!
April 6, 2024
Unprompted review
Reply from CamperKing
Hi Abi, Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience with Camperking from start to finish. Jack and Richard are invaluable members of our team, and we're delighted that their dedication to exceptional customer service made a difference for you.
It's wonderful to hear that your handover was thorough and all your questions were answered to your satisfaction. Your satisfaction is our priority, and we're grateful for the opportunity to be part of your camper journey. Thank you for your kind words, and we look forward to serving you again in the future
Warmest Regards
The CamperKing Customer Service Team
Excellent Camper King experience
The staff, service and choice at Camper King have been excellent. I am delighted with my new VW Camper Van and the whole experience.
March 23, 2024
Unprompted review
Reply from CamperKing
Hi Stefan,
Wow, thank you for the fantastic five-star review! 🌟 We're thrilled to hear that your experience with CamperKing exceeded your expectations, from our staff and service.
Delighting our customers like you is what we're all about, and we're absolutely thrilled that you're so happy with your new camper van and the overall experience. Your satisfaction means everything to us!
Thank you once again for choosing CamperKing. If you ever need anything or have any questions, don't hesitate to reach out. Happy travels in your new VW Camper Van!
Warmest regards
The CamperKing Customer Service Team
From the beginning of the process until…
From the beginning of the process until I drove off with our new campervan, CamperKing has been a fantastic company to work with. The pre-sales and sales process was smooth, not pushy at all, and they were giving suggestions that meant they might make a bit less, but the outcome for me would be better. It is a lovely company to work with, and I highly recommend it to everyone.
March 24, 2024
Unprompted review
Reply from CamperKing
Hi Nick,
We are absolutely thrilled to receive your glowing five-star review on Trustpilot! Your kind words about your experience with CamperKing truly mean the world to us.
From the moment you embarked on your journey with us until you drove off with your new campervan, ensuring your satisfaction and providing a seamless experience was our top priority.
We're delighted to hear that our pre-sales and sales process met your expectations and that you found our approach helpful and non-intrusive.
Your recommendation to others is the highest compliment we could receive, and we're genuinely grateful for your trust and support. Rest assured, we will continue to uphold our commitment to excellence and customer satisfaction.
Thank you once again for taking the time to share your feedback. Should you ever need anything in the future, please don't hesitate to reach out.
Warm regards,
CamperKing Customer Service Team
Booked in for Habitation check and a…
Booked in for Habitation check and a few extra upgrades - another great experience with CamperKing - Sales and Service dept excellent to deal with. Fantastic service.
March 15, 2024
Unprompted review
Reply from CamperKing
Dear Jack,
Thank you for sharing your experience with CamperKing on Trustpilot! We're delighted to hear that you had another great experience with us during your recent habitation check and upgrades.
Our Sales and Service departments work tirelessly to ensure that every customer receives excellent service, and we're thrilled that you found them to be so accommodating and helpful. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations once again.
We're grateful for your continued support and trust in CamperKing. If there's anything else we can assist you with or if you have any further upgrades or maintenance needs in the future, please don't hesitate to reach out. Here's to many more fantastic adventures in your camper van!
Warm regards,
The CamperKing Team
Customer servicej
Hi, just leaving this review for camperkings outstanding customer service. We had a fault with the canvas on our pop top roof which they checked on our annual habitation check and agreed,shortly after was contacted with an appointment to have the whole canvas replaced which came back perfect with no cost. Then after a while our bed started a very annoying squeek after contacting them they booked us in and replaced the whole bed frame which now coming up to a years use is perfect with no squeaking and to top it off they give us a free habitation check to compinsate for our travel and petrol cost. Outstanding these guys know how to run a business. Thanks Paul
June 23, 2023
Unprompted review
Reply from CamperKing
Dear Paul,
Thank you for taking the time to share your experience with CamperKings! We're thrilled to hear that you found our customer service to be outstanding.
It's unfortunate that you experienced a fault with the canvas on your pop-top roof and the bed wasn't behaving as it should do, but we're glad that our team was able to identify and address it during your annual habitation check. Providing a replacement canvas and new bed frame at no cost to you was the least we could do to ensure your satisfaction.
As a token of our appreciation for your patience and understanding, we're pleased to have provided you with a free habitation check to compensate for your travel and petrol costs. It's our way of saying thank you for choosing CamperKing and for your continued support.
We're truly grateful for your kind words and for recognising our commitment to customer satisfaction. If you ever need anything else, please don't hesitate to reach out. Here's to many more enjoyable adventures in your camper!
Warm regards,
The CamperKings Team
Happy Days ahead !
From the moment we walked in we experienced a very friendly and relaxed vibe about the whole place.
We were shown around by Richard who gave us a real understanding of all the Campervan styles and options available.
The two Jack’s looked after us from there and we are really pleased we chose Camper King for our first Camper.
Excellent communication and service from a knowledgeable team.
Thank you all at Camper King
March 2, 2024
Unprompted review
Reply from CamperKing
Hi Mrs Power,
Thank you so much for your glowing review and for choosing Camper King for your camper van adventure!
We're thrilled to hear that you experienced a friendly and relaxed atmosphere during your visit. Richard and the team strive to make sure every customer feels welcomed and informed about our range of camper van styles and options.
It's fantastic to know that Jack and Jack provided you with excellent service and communication throughout the process. and we're delighted that they could assist you in finding the perfect camper van for your needs.
We truly appreciate your kind words and your decision to embark on your camper journey with us. Here's to many happy days ahead filled with unforgettable adventures and wonderful memories in your Camper King camper van!
Warm regards,
The Camper King Team
First time Campervan buyer
I’ve just purchased my first Campervan from CamperKing and I am not disappointed!
James the salesman was brilliant, gave me a full tour of the van and answered all my questions with ease. He kept me informed throughout the whole purchase process.
A massive benefit for me from buying from CamperKing was the home delivery and handover service. Gary did an excellent handover, showing me how everything worked and gave other general hints and tips from his own experience. I’d have struggled to pick up the van being on my own.
I also love the warranties that CamperKing provide, it’s great reassurance.
Highly recommend.
February 5, 2024
Unprompted review
Reply from CamperKing
Hi Ricky,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first Campervan purchase with CamperKing exceeded your expectations.
James and Gary are indeed fantastic members of our team, and we're delighted to hear that they provided you with excellent service throughout the entire process. We'll be sure to pass along your kind words to them.
We understand the importance of convenience and peace of mind when making such a significant purchase, which is why we're glad our home delivery and handover service worked well for you. Our goal is to make the process as smooth and stress-free as possible for all our customers.
It's great to hear that you appreciate the warranties we provide. We believe in standing behind the quality of our Campervans and want our customers to feel confident and reassured in their purchase decisions.
Thank you once again for choosing CamperKing, and we truly appreciate your recommendation. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Happy travels,
Very happy with sale to completion
From the moment I enquired about the van on ebay, to the day I received the van, they have been nothing but helpful. The handover was excellent, and the free extras made for a nice experience on the day.
Thanks guys!
January 8, 2024
Unprompted review
Reply from CamperKing
Hi Greg, We were thrilled to read your review from inquiry to handover, we're overjoyed to have made your van purchase seamless and enjoyable. Thank you so much for the review it genuinely means the world to us! We hope the extras add even more joy to your new adventures in your CamperKing campervan 🚐✨
Excellent service and large choice of campervans
The process from start to finish was great, from meeting Simon on our first visit and then from Danny at the handover. Fantastic service, very professional, helpful and explained everything so well, nothing was too much trouble for them. Would definitely recommend.
December 8, 2023
Unprompted review
Reply from CamperKing
@Dale S, thank you so much for taking the time to share your experience with us. A very Happy New Year to you!
We're thrilled to hear that your journey with CamperKing, from meeting Simon during your initial visit to the seamless handover with Danny, was exceptional.
Providing top-notch service and ensuring a smooth, informative experience is always our priority.
It's fantastic to know that our team's professionalism and willingness to go above and beyond made your experience memorable.
Your recommendation means the world to us, and we're here anytime you need further assistance or support.
Wishing you incredible adventures ahead with your CamperKing camper!
CamperKing Customer Support Team.
Superb customer support from Danny
Superb customer support from Danny. The pursuit 4 conversion lived up to my expectations and more. The handover was really detailed. 100% Satisfied. Thank you Camper King!!
December 9, 2023
Unprompted review
Reply from CamperKing
Hi @AdamSmith, thank you for taking the time to share your positive experience! A very Happy New Year!
We're delighted to hear that Danny provided superb customer support and that the Pursuit 4 conversion exceeded your expectations.
Our team strives to ensure a detailed and thorough handover, and we're thrilled to know it contributed to your complete satisfaction.
Thank you for choosing Camper King!
If you ever have any questions or need further assistance, we're here for you.
Happy travels with your new Pursuit 4, and thanks again for your 5-star review!
CamperKing Customer Service Team
These Guys are fantastic
These Guys are fantastic, they can answer all your questions and concerns. They have a fantastic selection of good quality vans of which makes it really hard to choose from. Great advice and help from Danny and the team. Highly recommend if you're looking for a new or used camper. Thank you Camperking.
November 17, 2023
Unprompted review
Reply from CamperKing
Hi Martin,
Wow, thank you so much for sharing such an incredible review! Reading your kind words has truly brightened our day here at Camperking.
We're thrilled to hear about your fantastic experience and how Danny and the team were able to assist you so well. Helping our customers find their perfect camper is what drives us, and knowing that you felt supported and guided through the process means the world to us.
We completely understand the struggle of choosing from our fantastic selection of vans—it's a testament to the dedication we put into curating high-quality options for our customers.
Your recommendation means everything to us. Knowing that you would highly recommend us to others looking for their dream camper fills us with immense pride and gratitude.
Thank you again for taking the time to share your thoughts and experiences. Should you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help in any way we can.
Wishing you countless memorable adventures in your new camper!
Warm regards,
The Camperking Customer ServiceTeam
Purchased a brand new van for £65000
Purchased a brand new van for £65000. As soon as the money was transferred emails went from being replied to within an hour to within one week. Van had several faults, reversing camera not working, bed not locking down, flickering lights, fridge not working, various electrical warnings on the dash. Took 5 months to get 80% of these fixed but still can’t use the van. Post sales customer service is shocking, complete disregard for sale of goods act and now no choice but to go down the legal route.
Replied to this review within 24 hours and yet 7 days on still awaiting a reply to my previous emails..... clear where priorities lie
May 12, 2023
Unprompted review
Reply from CamperKing
Hi Mark,
We are genuinely sorry to hear about your frustrating experience with the van you purchased from us, and we appreciate you taking the time to share your concerns.
Your satisfaction is of the utmost importance to us, and we are committed to making things right.
We understand your concerns and the inconvenience you've faced, and we've taken significant steps to address the issues you've raised.
Our team has been working diligently to resolve these problems.
We not only arranged to collect the van but also repaired it, with the exception of the bed issue. We then went the extra mile by delivering it back to the highlands to save you the added mileage. Additionally, we offered to send a technician to your location in the highlands of Scotland to address the remaining issue.
We understand that the resolution provided may not have been entirely satisfactory for you, and we genuinely want to work with you to find a solution that aligns with the high standards you expected from us. Our commitment to customer service is unwavering, and we're here to support you throughout this process.
Your business is of great value to us, and we are dedicated to doing everything within our means to ensure your satisfaction.
We want to make amends for any inconveniences you've faced and provide you with the service you deserve.
Please do not hesitate to contact us so that we can collaborate in finding a solution that leaves you completely satisfied with your purchase.
We appreciate your patience and your feedback; it plays a crucial role in helping us improve our services. We eagerly anticipate the opportunity to make this right for you and ensure your happiness with your van.
Warm regards
CamperKing Customer Care Team
great vans, lovely relaxed environment and thoughtful experienced staff.
If you’re considering buying a campervan, I would highly recommend that you make a visit to Camper King. The whole experience was excellent from start to finish. All staff are welcoming friendly and definitely not pushy. Richard spent so much time with us explaining all the different variations and configurations that were possible including those that you could style and configure yourself. This was so useful in helping us decide on what we wanted in our van. The range of vans on display was vast and presented to an excellent standard. Again we were never put under any pressure to make a choice and they were happy for us to make alterations to our chosen van. The sales process with Danny was really well explained and straightforward; they do all the heavy lifting for you.
Our van, including all the alterations, was ready for collection in less than 10 days and again the handover was thorough and straightforward.
We are delighted with our purchase and would recommend Camper King without hesitation, great vans, lovely relaxed environment and thoughtful experienced staff.
October 11, 2023
Unprompted review
Reply from CamperKing
Thank you so much for taking the time to leave us this glowing 5-star review on Trust Pilot! We're absolutely thrilled to hear about your fantastic experience with Camper King.
It warms our hearts to know that you found the entire process, from the moment you walked through our doors, to be an excellent and welcoming one. We take pride in our team's dedication to providing a friendly, pressure-free environment to help you make the best decisions for your campervan journey.
We're particularly delighted that Richard's expertise and guidance were instrumental in helping you choose the perfect van for your needs. It's our mission to ensure you have all the information you need to make an informed decision, and it's wonderful to hear that this was the case for you.
Our extensive range of campervans is a point of pride for us, and we're pleased that you found it impressive and well-maintained. Your satisfaction and comfort in making alterations to your chosen van were always a top priority for us.
Danny, who handled your sales process, will be thrilled to hear that you found it well-explained and straightforward. We believe in making the journey as smooth as possible for our customers, and we're glad you had that experience.
The fact that you received your customised van in less than 10 days and that the handover was seamless is music to our ears. We know how eager you must have been to start your adventures in your new campervan, and we're delighted we could make it happen swiftly.
Your kind words about our great vans, relaxed environment, and experienced staff truly make our day. Your recommendation means the world to us, and we can't thank you enough for putting your trust in Camper King.
Here's to countless adventures and memorable moments in your new campervan! If you ever need anything or want to share your experiences, don't hesitate to reach out. We're always here to assist you.
Happy travels and warm regards,
The Camper King Customer Care Team 🚐🌟
Very disappointing after sales service
Very disappointing after sales service. Purchased T6 camper from CamperKing, rang to book in for a habitation check and promised a call back, no call. Rang again the following day, again promised a call back, four days later no call. It’s as though I am begging for a booking. This has been consistent since the purchase. They are great when selling the van, but my experience of customer care is very very poor.
October 10, 2023
Unprompted review
Reply from CamperKing
Hi there,
We're truly sorry to hear about your disappointing experience with our after-sales service.
We take your feedback very seriously, and we want to make sure that we address your concerns promptly and to your satisfaction.
Our commitment to providing exceptional customer care is at the core of our values, and it's disheartening to learn that we fell short of your expectations.
We understand the frustration you've experienced while trying to book a habitation check, and we apologise for the inconvenience and lack of follow-up.
We're committed to resolving this matter for you and ensuring that you receive the service you deserve.
To ensure that your concerns are addressed promptly and personally, we would appreciate it if you could email us directly at simon@camperking.co.uk or call us on 01295 500025.
Our dedicated team will be in touch with you to rectify the situation, book your habitation check, and work to improve your overall experience with CamperKing.
Your satisfaction is of the utmost importance to us, and we genuinely appreciate your feedback as it helps us in our continuous effort to enhance our customer care.
We hope to have the opportunity to make things right and leave you with a much more positive impression of our service.
Thank you for giving us the chance to address your concerns directly.
We look forward to assisting you and ensuring that you have a better experience with CamperKing.
Warm regards,
The CamperKing team.
Reply from CamperKing
Thank you for taking the time to leave such a wonderful five-star Trustpilot review!
We appreciate your feedback and are delighted to hear about your prompt and friendly experience with us, as well as the good advice you received.
Your satisfaction is our top priority, and it's customers like you that motivate us to continue providing excellent service and guidance.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
Once again, thank you for your kind words and for choosing us.
We look forward to serving you again in the future!
Best regards,
CamperKing Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.