Campervan Iceland Reviews 51

Perfect !
Super campervan, well equiped and trustworthy.
The service was also tip top.
Sure we will come again !

We were promptly shuttled from the airport to the pickup location. Our van was very clean and exactly as advertised. We lost Internet connection midway thru our trip and the office quickly solved the issue. We were totally satisfied with the van and company, we highly recommend them for an excellent Iceland camping vacation

Campervan Iceland was a very easy company to work with. It was easy to select a mobile home and book. Vehicles were well described on their site. Staff was very responsive to questions. When we picked up the van it was clean, well supplied and the staff took time to share its features and full functionality.

Campervan Iceland was great from start to finish. Their RV rental included lots of amenities that other companies charge extra for. I had several questions prior to booking and they were very prompt in replying to me. After booking, the information that they sent was very helpful. The instructions for picking up the RV were easy to follow and the pick up was quick and easy. The RV was clean and stocked with the items indicated on the listing. Returning the RV was also quick and easy.

TLDR: We were given an electrical hookup cord that did not work without duct tape and was missing an adapter to hookup to the campsites, This interrupted our first 1-2 days and the only help they provided was to recommend to go to gas stations or ask camp sites for new cord/adapter. We found the customer service lacking and they seemed to be fine with us figuring out Iceland hardware stores on our own. Otherwise van was great.

Long version:

We arrived to pickup our van without issue and received our very nice Mercedes Marco Polo. Van was clean and in good shape. We then travelled to the nearby National park (around 45 min from Reykjavik) for our first night. The Marco Polo has a single normal outlet that works only when the van is hooked up to a campsite electrical hookup, not a problem as we assumed our provided cord would allow this. For context I sleep with a CPAP so I require a functioning outlet for a good nights sleep.

After arriving to the campsite and attempting to hookup we noticed that the end of the cord was a normal EU male plug and not one that fit in the campsite hookup. We quickly realized we were missing an adapter and it was later then any stores are open. We contacted Campervan Iceland at the provided whatsapp and they just told us to go to campsite or gas station and they should sell said adapter and that they would reimburse the cost. After a poor nights sleep we complete our planned adventures while asking around at any campsites or gas stations with no success. A kind park ranger advised us to stop at a Byko in Selfoss (large hardware store) as they would have an adapter like this. After a couple hours hiking and worrying about this we make it to Selfoss and purchase an adapter. We make it to Vik for our second night, Vik is about 2-2.5 hours from Reykjavik.

At the Vik campsite we went to setup with our new adapter. The cord hooked up properly, and low and behold the van is still not connected to electricity. At this point we were very stressed as we thought we had fixed the issue. I contacted the company again and they wanted to check that we had plugged in the cord correctly etc. In a stroke of luck my wife was messing with the plug into the car and I noticed that her phone started charging briefly (we had plugged in a phone to charge as a test if it was working). After some testing with the cord itself we figured out that it was fraying as old cords do at the plug and if held correctly it would work. I informed the company of this and again they told me to go to a gas station or camp site and buy a whole new cord. The local stores were already closing in Vik by the time we got there but at the gas station we found duct tape but not a cord. Thankfully duct tape was able to secure the cord in a way that connected the electricity. This duct tape allowed to continue our trip as planned without backtracking again to Selfoss to the hardware store.

The company offered no other sympathies or offers of support during this time besides the guarantee they would reimburse any cords/adapters purchased. This situation was incredibly inconvenient and set our week long adventure on a bad foot. I could not understand why when we were nearby Reykjavik they couldn't spare one person to bring us a new cord/adapter and fix the problem, but instead left us to figure it out. At the time of the initial issue we could've met halfway and it be a very reasonable commute to meet us. When returning the van I had the adapter and receipt to get my reimbursement and told this story. They did not seem to care or recognize the stress this caused at the beginning of a vacation that was not cheap in the slightest.

In conclusion, Campervan Iceland will get you a van as promised, but don't expect much help if anything goes wrong, even if it is their fault.

God Bless Duct Tape

The car, the stuff was super, i liked so much. Thank you guys!

This RV trip in Iceland was a first and we definitely recommend this company ! The vehicle was clean and functional, easy to drive, even on ice roads. The staff is friendly and helpful, they know how to make you feel safe.

Booked our camper van via campervan iceland and we had good experience with them. They responded to emails very quickly. Happy with the service.

We had a great time with the motorhome (Motorhome Premium). 1 week in April 2024. The motorhome was managed in fact by Europcar. Very professionnal. No problem. Contact with Campervan Iceland was quick and relevant. Good advices.
The motorhome was very well equiped, with many kitchen materials, toilet paper, sponge. Also fitted sheets and towels. We had our own sleeping bag.
The heating system worked very well, very important in April!
Europcar picked us at the airport (about 25minutes wait). They bring us back very quickly.
Very important to take the tablet with wifi they propose (included in our package). Very usefull (GPS, wind, weather, etc.)
A very good experience

The pick up from the airport is super convent and swift, no waiting around. Explanation of how things work and the staff is super friendly. They will answer all questions via email. Super reliable vehicles and great on gas too. Our van handled all weather really well. I will be back and use this company again.

I have already booked a campervan here for three times. I was absolutely satisfied every time.
The cars are in perfect technical condition. The accessories are flawless, only cosmetically there may be a small dent or a scratch. The staff is friendly and helpful. The pick-up at the Airport is reliable. The auxiliary heating is very pleasant and the sleeping place is comfortable.

I will book again as I take a week off to Iceland every year.

I know nothing of their service or anything about them as I was unable to book anything from there site which shows several accepted forms of payment, then only accepts debit or credit card at the end of the process and the site repeatedly crashes and sends you back to the beginning

I would not recommend renting from here as communication is terrible and can leave you stranded. We were not provided with instructions for pickup so assumed it was at the airport address provided, but they do not in fact have an office there at all. Apparently we were supposed to be picked up by a rent.is shuttle, and we had no idea we should be looking for an entirely different company. Their phone line goes straight to a message that says to email them, so we had no way to find out what was going on and were stranded at the airport at 1 in the morning. We only figured out to finally contact rent.is after a nice woman at the Hertz counter noticed a tiny, almost illegible, rent.is logo on our paperwork. The van itself was fine though the USB charger didn't work which was very annoying.