Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
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Review summary
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What people talk about most
Reviews shaping this summary
I had issues with my booking and campstar kindly adressed the problem within 24 hours. For US bookers... note that they are a European company and the US phone number was not active during working hou... See more
Company replied
I booked my vehicle and made a typo in e-mail address. Bot on the website suggested contact with support team and in few hours they corrected my mistake. Everything is in order now. I suppose that if... See more
Company replied
I recently contacted Campstar regarding a final payment for a campervan rental. I had some concern that this payment hadn't arrived as it didn't appear on my Campstar account. I contacted Campstar's... See more
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Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
SEARCH NOW
Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
4.3
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Campstar GmbH
Hello,
Thank you for your positive review!
We are delighted that you are satisfied with your experience with us :)
Kind regards,
Your Campstar Team
Worst experience ever!
Worst experience ever!
Had multiple discussions with their customer "service" about bedsets (pillows and duvets) whether they are included or not. Got confirmation that only linen are not included - you can rent (at €35/day!) or you can bring your own, so we decided the latter.
After pickup of the mobile home and on our way to a ferry, we noticed that there weren't any pillows or duvets. We called the rental company (Roadsurfer) and told them about the situation, but they didn't have any in stock. We could come back the day after (not possible due to reservations) or we could obtain the missing items, and get a reimbursement of CAD 50, which we did.
Upon return we discussed the situation with the station manager of the rental company, and decided that we wanted to get a full refund from Campstar instead.
Back home we contacted Campstar, but instead of just reimbursing the full amount (and we didn't purchase goose down products!) they directed us to Roadsurfer - which seemed quite arrogant, since we rented through Campstar! After pointing this out, and sending proof of purchase, they eventually responded (after sending a couple of notifications) and Campstar wanted us to provide extensive information about purchase, rental period etc. And it was send from the exact same person who initially confirmed the inclusion of the items!
BTW - we had a great trip, and the Roadsurfer support was really helpful in the few situations we needed it.
November 11, 2025
Unprompted review
Reply from Campstar GmbH
Hallo Henrik,
es tut uns sehr leid zu lesen, dass Deine Erfahrung mit Campstar nicht Deinen Erwartungen entsprochen hat. Nach sorgfältiger Prüfung müssen wir einräumen, dass in diesem Fall leider ein Fehler in unserer Kommunikation vor der Abholung passiert ist. Dafür möchten wir uns aufrichtig entschuldigen.
Wir haben bereits persönlich Kontakt mit Dir aufgenommen, um die Situation zu klären und Dir eine Rückerstattung als Entschädigung zukommen zu lassen. Es ist uns wichtig, Verantwortung zu übernehmen und sicherzustellen, dass so etwas künftig nicht mehr vorkommt.
Wir freuen uns, dass Ihr trotz dieses Vorfalls eine schöne Reise hattet – und hoffen, dass wir bei einer nächsten Gelegenheit wieder Dein Vertrauen gewinnen dürfen.
Viele Grüße,
Dein Campstar Team
A change made efficiently
I made the booking through Campstar and it all went through quickly. Sometime later I had to amend the booking due to flight changes. This was done effectively and without and stress. Thanks
November 10, 2025
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Long difference process where you dont know if you will get what you have chosen
The communication wasn't good. We asked for 3 vehicles until we got a yes. It's a long process and exhausting if you dont get the van you chosed and waited for 2 days.
November 4, 2025
Reply from Campstar GmbH
Hallo,
vielen Dank für dein Feedback.
Es tut uns leid zu hören, dass der Buchungsprozess für dich nicht reibungslos verlaufen ist. Bei Buchungen auf Anfrage haben unsere Partner bis zu 48 Stunden Zeit, die Verfügbarkeit zu bestätigen – darüber informieren wir auch während des Buchungsvorgangs.
Wir freuen uns, dass deine Buchung letztlich erfolgreich bestätigt wurde.
Wir werden uns zudem noch einmal direkt per E-Mail bei dir melden, um dein Anliegen persönlich zu besprechen.
Freundliche Grüße,
Dein Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Good information
Good information and photos, hopefully they meet the expectations when I collect in January 😁
November 3, 2025
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hi Virginia,
thank you for your review and for sharing your feedback!
We’re glad to hear that everything worked out with your booking, even though the request process felt a bit confusing.
We’re constantly working on making our booking system clearer and easier to use — your comment helps us improve.
Best regards,
Your Campstar Team
Customer Service at its Best!
Used the Customer Service upfront. And I love to say that they are awesome! Fast response, all set for our Booking and super friendly at all time!
October 17, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Very efficient and friendly service
I called to change the pickup time and add a bike rack. Danica was very efficient and friendly and speaks perfect English. Thanks Danica and Campstar!
October 13, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
online rental experience
This review is only for the rental process, as I haven't picked up the vehicle yet.
I think the range of vehicles is excellent, and the search tool is very user-friendly and responsive. The prices also appear to be the best on the market. However, there's very limited information available on the vehicles, the same goes for the rental terms, and the website has a few glitches when you try to set different dates or times.
October 11, 2025
Reply from Campstar GmbH
Hello,
Thank you for taking the time to share your impressions! We’re glad to hear that you liked our vehicle range, the user-friendly search tool, and our competitive prices.
At the same time, we appreciate your feedback regarding the limited information on the vehicles, the rental terms, and the minor website issues. Your input is very valuable and will help us improve our platform to make the booking process even clearer and smoother.
If you’d like, we can also provide you with additional details about the vehicle you’ve booked and the rental terms, so you’re fully prepared before picking up your vehicle.
Thank you again for your constructive feedback – we look forward to welcoming you as a customer soon!
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for your review!
We’re glad to hear that the booking process worked out for you and that you found it easy overall.
We also appreciate your feedback about having to try twice – this helps us identify areas where we can improve the booking experience for our customers.
We hope you enjoy your upcoming trip and look forward to assisting you again in the future!
Kind regards,
Your Campstar Team
Great service!!
Campstar arranged the rental of the RV in an excellent way. When I had some difficulties in Canada they were really helpful and understanding. Really great service!!
October 10, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Quick and clear to book
Quick and clear to book, slight issue with the payment but tried again and all went through. Good variety of options and simple process.
October 8, 2025
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Prompt reply
Happy to note Michelle immediately responded to my concern and sent an email with links for future payment. Thanks Michelle
October 8, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you very much for updating your review! We’re really glad we could resolve the issue and that you’re now satisfied with our service. Your feedback means a lot to us and helps us keep improving.
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Great service easy to book
October 7, 2025
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
I just booked my camper van
I just booked my camper van.
Very easy handling on your website.
Good pictures & explanations.
See you in January, when I will pick up my van for our trip in NZ.
☀️🎉🚐
October 3, 2025
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
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