Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
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Review summary
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I had issues with my booking and campstar kindly adressed the problem within 24 hours. For US bookers... note that they are a European company and the US phone number was not active during working hou... See more
Company replied
I booked my vehicle and made a typo in e-mail address. Bot on the website suggested contact with support team and in few hours they corrected my mistake. Everything is in order now. I suppose that if... See more
Company replied
I recently contacted Campstar regarding a final payment for a campervan rental. I had some concern that this payment hadn't arrived as it didn't appear on my Campstar account. I contacted Campstar's... See more
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Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
SEARCH NOW
Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
4.3
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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This is second time I'm doing this…
This is second time I'm doing this booking. On previous booking i had to make some changes. I did email to campstar and called round 4 or 5 times, every time service representative told me to wait they will do something I waited more than week nothing happened so I’m ending up cancelling my first booking and start all over again.
June 13, 2025
Reply from Campstar GmbH
Hello,
We're really sorry to hear about the difficulties you experienced with your first booking. The fact that you had to call several times and still didn’t receive the support you needed is absolutely not the level of service we aim to provide.
Especially in the lead-up to a trip, no one should be left waiting without clear communication – and it’s unfortunate that you had to cancel and start over because of this.
Please know that we take your feedback very seriously and are working internally to improve our response times and communication, particularly during the busy high season.
We will also reach out to you directly via email to follow up and make sure all remaining questions or concerns are resolved.
Thank you for taking the time to share your experience with us.
With best regards,
Your Campstar Team
Small issues with your pay system
Small issues with your pay system, it goes two times wrong.
Uncomplicated pay system, like Iban bank transaction will be fine. Two years ago, it works well.
Your lovely workers helps us fast.
Thanks for that.
June 12, 2025
Reply from Campstar GmbH
Hello,
Thank you so much for this wonderful review! We are very pleased to hear that you had such a positive experience with us :)
With kind regards,
Your Campstar Team
Terrible booking process
Terrible booking process. Deposit paid and released by HSBC but not processed by Campstar. No way of contacting anyone real time and so my deposit of around £1,400 was simply stuck. I had to wait until the next day for Csenge to release the preauthorized amount without any explanation of the problem.
By this time my booking had timed out and when I tried to rebook the vehicle was no longer available.
Or was it ever available? There was no equivalent vehicle available.
So, now my young family - Mila 2 and Juno 3 1/2 are without a holiday. Flights books but no camper van.
No offer of help by the company which I suspect is a one man band - Csenge.
Terrible experience and I would never recommend this business - andy perkins
June 6, 2025
Unprompted review
Reply from Campstar GmbH
Dear Andrew,
Thank you for your feedback – we’re truly sorry to hear that your experience with Campstar didn’t meet your expectations.
Please be assured that we handle every booking and payment with the utmost care. In your case, our payment system showed the transaction as unsuccessful, which meant the booking could not be completed. We completely understand how frustrating this must have been, especially with a young family and flights already booked.
Our colleague Csenge released the pre-authorized amount as soon as the issue was identified. We sincerely apologize for the delay and for any confusion this caused. Unfortunately, our customer service team is not available outside business hours, but we do our best to respond as quickly as possible.
We’d be happy to get in touch with you personally via email to explain the situation in more detail and see how we might still assist you. We genuinely regret that things didn’t go as planned this time and would welcome the opportunity to make it right.
Best regards,
Your Campstar Team
very fast response
June 1, 2025
Reply from Campstar GmbH
Hello,
thank you for rating us with 5 stars!
It's great to hear that you are satisfied with our service. We are always here for you if you need anything!
Best regards,
Your Campstar Team
well organized
June 2, 2025
Reply from Campstar GmbH
Hallo,
vielen Dank für deine Bewertung! Es freut uns, dass du mit unserem Service zufrieden bist. Dein positives Feedback motiviert uns, weiterhin unser Bestes zu geben!
Beste Grüße,
Dein Campstar Team
We have had the worst experience with…
We have had the worst experience with Campstar and we will never ever use them again! We booked a camper and never received an email from them to say it was cancelled. We had planned an entire trip only to get to the van rental to be told we don’t have a van. Customer service is non existent! They operate internationally yet have no phone service over the weekend and during the week it has limited hours which means depending where you are in the world they are only contactable for a hour or so in the middle of the week. You have to wait an age for a response by email. Essentially, they take your money and hope there is a van. We’re now stuck and stranded trying to figure out a plan of what to do and very much out of pocket.
May 25, 2025
Unprompted review
Reply from Campstar GmbH
Dear Georgia,
Thank you for your feedback – we’re truly sorry to hear about your experience.
We understand how frustrating it must have been to arrive expecting a confirmed campervan, only to find out that your booking was not finalized. Please allow us to clarify the situation:
Your booking was placed on a request basis on Friday, May 23rd, with a planned pick-up for Sunday, May 25th. As noted on our website during the booking process, we first need to confirm availability with the vehicle provider before finalizing a booking. Since our customer service does not operate on weekends, we were unable to process your request or provide a response before the intended pick-up date.
Regarding the payment – the amount was not charged, but only pre-authorized on your card. This hold has since been released today.
We sincerely regret the inconvenience this situation has caused and the impact it had on your travel plans. Please rest assured that we are reviewing this internally to avoid similar situations in the future. If there’s anything else we can do to support you further, we’d be happy to help.
Kind regards,
Your Campstar Team
Not recommended
There was an error in the booking process that led to an unclear overview. Campstar subsequently acknowledged the error but was not willing to solve the problem.
During the booking process, liability insurance was promised to be included free of charge. However, the vehicle rental company knows nothing about this and wants to sell this insurance again.
You do not receive any documents or further information about the free and included insurance and are tempted to take out another insurance policy with the rental company for $200.
March 8, 2025
Reply from Campstar GmbH
Hello,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that there was confusion during the booking process and that this led to a disappointing experience. Customer satisfaction is our top priority, and we regret that we did not meet your expectations in this case.
After carefully reviewing your booking, we can confirm that a free liability insurance provided by HanseMerkur, arranged through Campstar, was indeed included in your reservation.
Please rest assured that we take your comments very seriously. Our customer support team would like to reach out to you directly via email to personally address this matter and work towards a satisfactory solution.
Thank you once again for your feedback – it helps us to continually improve our service.
Kind regards,
Your Campstar Team
The information after booking is quite…
The information after booking is quite bad.
No transparent order confirmation and pick-up address
April 9, 2025
Reply from Campstar GmbH
Hello,
thank you for your review.
We're sorry to hear that you were not satisfied with the information provided after your booking. We truly appreciate your honest feedback. As discussed on the phone, you should have received all booking details via email. To be sure, we’ve resent your booking confirmation.
If you have any further questions or need additional information, feel free to reach out to us by phone or email at any time.
Best regards,
Your Campstar Team
Be present when they review your vehicle
Our vehicle was great but the service was not. We were only given a fast and brief overview of it on collection, and just told to 'watch the videos'. A 5-10 min overview would have been much better service. We damaged a bumper on our trip which we reported. When we returned the vehicle we were told to wait inside while they looked at it, then told we were being charged for damage under the bumper. We disputed this (even though we had full excess insurance that would pay it for us) and asked to see what they said was damaged but were told it had already been moved to the workshop and it was impossible to return it - even though only 2-3 minutes had passed since they sent it off. We escalated our request to the manager who told us the same thing. Being charged for something without having the opportunity to discuss it by the vehicle was completely unacceptable and unprofessional. If you use this company, I'd recommend you go with them when they do their return check rather than wait inside as they request.
April 9, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for taking the time to describe your experience.
We’re sorry to hear that you were not satisfied with the vehicle handover and return process. Please note that Campstar acts as a booking platform and does not have direct influence over the pick-up or drop-off procedures – these are handled entirely by the rental provider on site.
We regret that your experience with the service at the rental station did not meet your expectations. Your feedback is very important to us and will be passed on to our partner Mighty Campers to help improve future service quality.
We still hope you had a great trip overall and remain available for any further questions or support.
Best regards,
Your Campstar Team
Did not confirm the booking and took my money - free cancellation was a lie, don’t trust them!
They didn't confirm the booking of the campervan for 2,5 weeks even though I sent them multiple emails to try and get the booking confirmed. I had started making new arrangements for my holiday only to hear from them 4 days before I needed to originally pick up the van that they made the booking and it couldn't be changed.
Imagine the surprise! They charged me 100% of the booking even though I had other plans and reservations already. They were totally unhelpful to resolve as well. They apologized for the fact the confirmation email was never sent because of a system error on their side but did nothing to compensate for the significant damage created in other reservations.
WILL NEVER USE AGAIN
March 25, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for your honest feedback - we are sorry to hear that your experience with Campstar did not meet your expectations.
Unfortunately, we are currently unable to find a booking under your name or email address in our system. In order to look into the matter further and assist you, please send us your booking reference number to support@campstar.com. The satisfaction of our customers is very important to us and we would like to look into the matter.
Best regards
Your Campstar team
They stole the money - AVOID!
They took my money but didn't send me any confirmation. I reached out 3 times over the course of 2 weeks with no reply.
It's theft! Don't use them and book whatever you need straight with the provider.
April 14, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
we are truly sorry that there were inconveniences with your booking and that you were left with the impression that something was not handled correctly – we would like to clarify this explicitly.
Your booking was submitted as a booking request, which does not result in an immediate confirmation. Instead, we first send out a booking request confirmation via email while we wait for the provider’s response. Unfortunately, this particular email – as we later discovered – ended up in the spam folder of our own system, which is extremely rare, and for this, we sincerely apologize. It appears that you also did not receive this email, which understandably led to confusion.
However, we would like to emphasize clearly: No money was ever “stolen.”
The payment was processed correctly, and once the provider confirmed the booking, it was handled in the usual way.
You picked up the vehicle as planned, and our colleague continuously supported you and forwarded your requests for changes to the provider.
We deeply regret that, despite the successful vehicle pickup and our continued assistance, this impression remained.
We still hope you are enjoying your trip and are happy to support you further with any questions you may have.
With kind regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you very much for your great feedback! We are very pleased that you were satisfied with your experience with us :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you very much for your great review! We are delighted that you are so happy with your experience with us. :)
Best regards,
Your Campstar Team
As result of an injury I was not able to drive
As result of an injury I was not able to drive a Campervan. This happened just before the start of the reservation. Thanks to Sandra from the Capstar team for all her help and the cooperation of McRent in Faro it was possible to change my reservation to a later moment. Very happy with this!
April 14, 2025
Unprompted review
Reply from Campstar GmbH
Your fantastic feedback means a lot to us! Thank you for the 5 stars, we really appreciate it and are pleased that we were able to provide you with a great experience :)
Get well soon and best regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are very pleased that you are satisfied with our service :)
We are here for you whenever you need anything!
Best regards,
Your Campstar Team
Hands off!!
Hands off!!
Shortly before our trip to the USA, we found out through Campstar that they had made a mistake with our motorhome booking. Even though the error was clearly on Campstar’s side, they demanded an extra $1,334 for the originally booked services (which were confirmed in the booking confirmation). After a long back-and-forth, we ended up booking with another company and requested our money back. Even the refund was not complete. Overall, I can only warn against Campstar…
March 6, 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for your feedback – we’re truly sorry to hear that you were not satisfied with your experience at Campstar. We completely understand your frustration and would like to sincerely apologize for the inconvenience caused.
In your case, a technical error in the booking system unfortunately led to an incorrect price being displayed. As soon as we identified this issue, we informed you immediately via email and offered alternative solutions. Please rest assured, it was never our intention to apply additional charges without explanation – transparency and customer satisfaction are extremely important to us.
We’re sorry to hear that you ultimately decided to book with another company. Regarding the refund, we apologize if the amount you received was incomplete. We will reach out to you via email shortly to clarify this matter and work together on finding a satisfactory solution.
Despite the circumstances, we hope you still had a wonderful trip and thank you again for your honest feedback.
Best regards,
Your Campstar Team
really easy to handle with
really easy to handle with
Hope that everything work out when we get the camper
April 1, 2025
Reply from Campstar GmbH
Thank you for your positive review! We are very pleased to hear that you are satisfied with your experience with us :)
Best regards,
Your Campstar Team
easy to use internet appearance
April 1, 2025
Reply from Campstar GmbH
Thank you for your positive review!
We are delighted that we were able to contribute to your positive experience.
Best regards,
Your Campstar Team
Quick reply after I called in…
Quick reply after I called in Switzerland. We will see how good the car and the service will be in December
March 19, 2025
Reply from Campstar GmbH
Thank you for your enthusiastic review! We are delighted that we were able to contribute to your positive experience :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you very much for your great feedback! We are very pleased that you were satisfied with your experience with us :)
Best regards,
Your Campstar Team
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