Canada Drives Reviews 3,508

My 2013 Audi was delivered on Aug 30, Sep 5 Oil was completely drain, reported Sep 6th morning, Agent advised me to take the vehicle to their recommended Mechanic, went to North York from Scarborough and the mechanic was very rude, no proper response, when I asked when he will let me know the result he said he need more time to diagnose, Canada drives offered me $50 for public transport until vehicle is fixed.
1, Less than 6 days facing problem
2, They must have arranged for drop and pickup
3, Telling me to use public transport, instead of offering loaner or covering Uber cost

My uncle and my friend was almost buying their cars with Canada Drive and now they are happy to see their service and going elsewhere.

Still dont want to return, I just want to my car to be fixed properly and until they must accommodate me properly.

The whole process with Canada Drives was efficient, smooth, informed and friendly. I'm loving my car and feel that I made the best decision for me, without stress and pressure.

It was great buying experience for me as a first time buyer. I was able I get a great car for new drivers at an affordable price

Excellent service, very friendly team. Hassle free car sale. Did not need to go around shopping. Just bought a car from my computer. Very happy with the service and vehicle. Definitely will buy again in the future.

Canada driver very good 👍
I want to take this opportunity to thank you very much for your service, it was unbelievable.
The first time for pick up we was scared where the car is going with no payment but then the money came in at sametime he talked us. So God bless you and continue. Especially Bradley Rattai is a very good for customers. God bless him

I normally hate buying and selling cars, but I have just sold both of our cars to Canada Drives prior to going overseas for a year. From start to finish the process was excellent and we were offered a good price for the cars (esp. compared to a dealer). I was a little nervous dropping the cars off at the Richmond, BC site but that was also very well organized and the money appeared in our bank later that day. Ian Anderson (our Purchasing Analyst) was very good and explained everything clearly.

My one piece of advise for anyone using Canada Drives is be honest with the condition of the car, they are not like normal dealers, they are very fair with the odd scratch or dent, as long as you declare it.

Overall a great experience, we will definitely make Canada Drives our first stop when we return from our travels.

I was selling my 2015 Honda Fit and gave them a call. After we worked out a price, we exchanged quite a bit of data (pics, videos) and they asked plenty of good questions about the car. They had a good handle on the car before finalizing the deal, and honored their original offer, no question. They were prompt, courteous and professional. Annie from the office and Karan Mann on the pick up team were excellent.

I was looking to sell my vehicle, and I approached a number of local and online vendors. Canada Drives was not the best price, but it was better than many. What sealed the deal was the fact that they would come and pick it up. (I live about 2 hours from their office).
It took a few days to schedule the pickup, and I was contacted a couple of times to keep me up to date.
Once set up, Manny arrived with trailer in tow and did a walk around/check of my car.
I had been completely honest on damage/dents when I applied, so there were no issues with his check. (Note: There was nothing wrong with the car, no lights on etc)
His check only took a few minutes, and then we exchanged paper work. He loaded up my car and we were done.
Money arrived in my bank account the next day without issue.

So, it was a really easy process, Annie did a great job explaining what she needed to give me my appraisal, and Manny did a fine job on the pickup.
Could I have got more $ privately, probably, but I didn't have to worry about getting robbed, beaten and the car stolen :) - losing a little on the sale for the convenient process with Canada Drives was worthwhile!

I would definitely consider them in the future when the need arises!

[  ] First off things were rocky from the start they kept calling and canceling because driver was sick or couldnt be in the area. all good. Finally monday 2 weeks later comes and they come. I hand him the ownership etc. Hes like i need to inspect the car and test drive it. And totally fine. The guys in the car started up etc checking everything another walk around and goes for a test drive. Drives it to the trailer to start loading. Gives me the ok all good. I go to remove my plates and while im finishing renoving the front plate hes like the check engine lights on. Im like  really? he says yeah. I said well it was never on and you took it for a test drive etc and nothing hes like i hooked up my obd to verify the vin and check for codes. So im like what codes showed up hes like i dont know. Im like so you plugged in your obd and now my check engine lights and you dont know what codes are showing up. Hmmmm this is a scam and now my check enhine lights on this is bs. This isnt my first car and your tricks to lower the price etc wont fly. Hes like are you sure the check engine light wasnt on? im like you inspected the car and took it for a test drive. And didnt see nothing and its right in plain view. Funny how you plugged in your obd now my check engine lights on and you cant even tell me the code but yet you already had the obd reader in.  So im like well read the code so he plugs it in and the code comes up u0073. A communication error. Probably from his chinese no name obd and disconnected it improperly. So their office calls me says i need to have it looked at now. Of course they screw it up and i gotta fix it. Beware of their scams and if your check engine light comes on miraculously after he plugs in his obd but no codes when he plugged it in first time to read the vin. Hmmmmmm. Then the driver leaves with my ownership. Been calling since yesterday. No call back and we are experiencing higher than normal call volume.  So I finally get ahold of these people. All they can do is mail me my ownership. Now in week 2 of waiting for it back or pick it up in brampton. Yeah so you steal my ownership then tell me i have to go from hamilton to Brampton to get it or they will mail it. Hmmmmmm. What scammers. Beware.

2 weeks later and still dont have my ownership. I will have to report it stolen

Update

A few days after this review i was contacted by several management guys who I voiced my same concerns with as stated earlier. I asked for my ownership and its location? Later found out they had already registered the vehicle to them. Yes even though the deal didn't go through the first time.

They did in the end try and make their mistakes right. They did offer to register the car back into my name pay the safety etc. And some compensation.

Or to continue with the deal with the first times offer, just visually inspect the car and take it away and do the deal like it should have gone the first time, smoothly. They also offered compensation for my time/hassle.

I appreciated the fact that they owned their mistake. They in the end, tried to make it right.

The second time went smoothly. Money was transfered next day.

Stumbled upon the canada drives website while browsing for a vehicle on auto trader. Was a little sceptical to bye a car online at first but was impressed with the detailed pics of the vehicle ended up purchasing.my over all experience with customer service to delivery was A+++. With in two day car was at my door. The delivery driver was very professional and finished the transaction with ease.

I sold my car to CanadaDrives and then dropped off my car at their used car receiving yard at Richmond where there’s no any bus stop nearby. A gentleman Nevpaul Aurora who works there offered to help and gave me a ride to Richmond Automall for free. What a nice guy! CanadaDrives also paid more for my car than any other used car dealers. It’s really a pleasant experience.

Can't tell you how impressed I am. You made something seemingly impossible a reality.
Thank you so much for making sure I am able to visit my family!!!!! Even in challenging times, hard work still makes small achievements possible. Thank you for that affirmation. God Bless you. xo

Sold my 2017 Dodge Journey to Canada Drives from the beginning filling out online info to get a quote to sell my vehicle. Was very simple
I accepted the proposed price by the online estimator and got a call within 24 hours from Ian Anderson after accepting online price. We discussed any issues sent him pictures agreed to purchase the vehicle.
Drove to Inspection station did a walk around with Daman
All interaction with Canada Drivers personal was top notch
My vehicle was dropped off at 1030 in the morning. Payment was in my account by 5 pm that afternoon
It was that simple
Darrell

I had a great experience purchasing a vehicle with Canada Drives. They were really quick with communication and the vehicle was exactly like the photos. It was really easy purchasing the vehicle and I liked all the communication was via email and text. Even after the purchase Canada Drives was quick at responding for a small warranty claim. I would definitely recommend Canada Drives and save yourself the time and hassle from shopping at a dealership.

Overall I was very satisified but there were some hiccups along the way. When I arrived at the facility to pick up the vehicle, the driver seat wasn’t screwed in at all. I ended up having to wait quite some time for the issue to be resolved there but it was fixed. Then as I left the facility driving away, I could immediately tell that there was something very wrong with the brakes. I called the next day and they scheduled a time for me to come into a partner shop in another town to get the car looked at. The vehicle needed an entirely new set of brake pads and rotors all around. I was a bit put off by that because I’m the 150 point inspection that was done it said the brakes were in good working order but they were not. To me that is a very important feature of a vehicle and for that to be overlooked, it put me off a bit. Canada Drives paid for everything to do with the brakes though and I was very thankful. The last issue, not totally related to Canada Drives but i do feel it is still relevant here, is that I wasn’t totally happy with your partner shop. After the initial brake job, I had to go back to them two times afterwards. And like I said they aren’t close by at all. They did not install the brake pads correctly and they were making noises. They ended up putting on different brake pads on the third visit. I would maybe reconsider your relationship ship with that partner shop. Overall though, I am extremely satisified as I said. I love the car and I am so incredibly grateful. All your staff was so helpful along the way. I would like to give a special shout out to Claire, and Austen. They were amazing.

Like many, I read the review on this company prior to buying. I have to say this was the easiest experience i've ever had. Great selection of cars and very friendly staff. I get that not everyone feels the same but I used to work in a dealership for 5 years and some of the things people were upset about are way beyond the control of Canada Drives. Don't believe everything you read. Upon delivery I had 1 minor issue with the car and the after sales team worked with me diligently to resolve it. Loving my new car and will Definitely repeat! Thanks Canada Drives!!

Thanks for the first time online car purchasing opportunity. It was really easy to buy online car like other online purchase. I am very happy with my car. I recommended you guys already with my other friends.

The best car buying experience I have ever had! Customer service was amazing, car was delivered on time and was everything I expected. When I buy my next car I will only use Canada Drives.

The Customer Service at Canada Drives was excellent . Everyone was prompt and friendly in all their communications with me . They helped me with every step of the process and made it an easy and hassle free experience . The experience was exactly as advertised . I would recommend them to anyone looking for a vehicle .

This was the best car-buying experience I've had, and I'll do it again. Buying online was no worry at all, for a few reasons. (1) They provided dozens and dozens of pictures, including of every little blemish, so no surprises. (2) They offer a 7-day no-questions return policy, so I could have my mechanic check out the car. (3) The delivery fee was a bargain, given how far they had to drive from the warehouse to me, and the transaction easy.