Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
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See what reviewers are saying
Unable to purchase a bundle which included steps and chemicals but happy with price and quality of the product . Easy to set up although struggling to get water right . However it has not stopped us... See more
Company replied
Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... See more
Company replied
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Company details
- #3 of 3 best companies in Manufacturer
- #2 of 2 best companies in Hot Tub Repair Service
- #3 of 3 best companies in Hot Tub Store
- #3 of 3 best companies in Sauna Store
- #1 of 1 best companies in Swimming Pool Repair Service
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
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ABSOLUTELY MARVELLOUS COMPANY
Absolutely marvellous Company their Customer care is 110%. Would highly recommend.
May 27, 2025
Unprompted review
Reply from Canadian Spa
Thank you, Jane — 110% is a generous mark and we will happily take it. We really appreciate the recommendation and the time you took to leave it. Thank you for your business.
The Canadian Spa Company team
5 STAR - CANADIAN SPA - THANK YOU.
Customer Advisor Provided an excellent customer service, Paul was extremely helpful and informative.
Canadian Spa certainly do exceed customer expectations. Also provide an exceptional customer experience.
5 STAR - CANADIAN SPA - THANK YOU.
May 20, 2025
Unprompted review
Reply from Canadian Spa
Thank you — this is a great one to read, and we appreciate you taking the time.
Paul will be delighted; we will make sure he sees it. Thank you for your business.
The Canadian Spa Company team
The Customer matters to the Canadian Spa Co.
We recently needed help with monitoring, adjusting and maintaining correct water management for our home spa. Nothing was too much trouble and our questions were dealt with in a professional and friendly manner.
We have had our spa for just one year and during that time have phoned on a number of occasions for help and advice and have always been afforded a knowledgeable response.
May 14, 2025
Unprompted review
Reply from Canadian Spa
Thank you, Brenda — we appreciate you taking the time to write this.
Water chemistry is the part most people find fiddly at first, so never hesitate to ring us with a question, however small it seems. Enjoy the spa, and thank you for your business.
The Canadian Spa Company team
Garry very helpful
Garry was a very nice man and the tub seems to working very well, he sorted out a few problems.
April 22, 2025
Reply from Canadian Spa
Thank you, Diana — glad Garry got everything sorted for you, and we will be sure to pass this on to him. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Great customer experience from the outset (Tony)
I dealt with Tony, super knowledgeable and keen to ensure we got the right spa, great customer experience from the outset. Competitively priced and most importantly was able make arrangements for the install within 4 days of us placing the order which was amazing !!! I did a fair amount of research before I bought the spa and what prompted me to contact Canadian Spa is the fact that they are a well established private company - I didnt want to deal with a company that would not be able to provide the appropriate level of servicing and support, once the warranty period passes, as I expect my spa to last for a good 10 years+. The installation team were professional and flexible, they also had great product knowledge which was helpful as I had a fair few questions, notably when they'd completed the install athey cleaned up brilliantly and I was simply left with a wonderful new hot tub - overall a great customer experience!
April 30, 2025
Unprompted review
Reply from Canadian Spa
Thank you, Dan — we appreciate the time you took to write this.
Tony will be pleased to hear it and we will pass it on. Getting an install booked within four days is not always possible, so we are glad it worked out when you needed it. Thank you for your business.
The Canadian Spa Company team
Frazer Holder
Frazer Holder
Excellent,
Purchased our new muskoka spa with Troy, he was polite and very helpful in answering questions that we had. On day of delivery Tony phoned to let us know our driver was running a bit behind but would still arrive that day. Gary turned up later in day setting up the spa as required and also giving us alot of advise and tips with it. We had our spa within 3 days and have been enjoying it ever since. Would definitely recommend this company
May 1, 2025
Unprompted review
Reply from Canadian Spa
Thank you, Frazer — we really appreciate you taking the time to write this up.
Troy, Tony and Gary will all be pleased to read it. A quick call to say the driver is running behind costs us nothing and saves you a day of wondering, so it is good to know it was worth making. Enjoy the Muskoka, and thank you for your business.
The Canadian Spa Company team
Amazing company!
Fantastic!
We dealt with Tony from the start and he was so helpful and accommodating. We had to put delivery back from the initial delivery date and Tony and the team were so helpful and understanding.
We had Gary install the spa and he was great, he turned up on time and gave us great advice on using our spa.
Amazing service and product from start to finish 100% recommend them to anyone
April 29, 2025
Unprompted review
Reply from Canadian Spa
Thank you, Charlotte — a lovely review to read, and we appreciate the time you took over it.
Delivery dates move for all sorts of reasons and we would always rather work around you than hold you to a date that no longer suits. Tony and Gary will both be pleased to hear this. Thank you for your business.
The Canadian Spa Company team
Reply from Canadian Spa
Thank you — glad it is proving easy to set up, run and look after; that is how it should be. Adam will be pleased to hear he got a mention and we will pass it on. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY, I have one of their hot tubs, and I have used it for approximately 10 months in total over the last 2 years, and it’s about to be taken out with a crane and sent to the dump, the service is non existent, here is my most recent contact with customer service, my latest issue is a bad capacitor and now they want to sell me that whole pump that is attached to a 22$ capacitor! ARGGGGG. Cheap Chinese crap.
its your money, if you want to enjoy it, sit by the fire pit and burn it up slowly….
April 23, 2025
Unprompted review
Excited as we await our Sauna purchase…
Excited as we await our Sauna purchase recently made with Canada Spa Company.
Want to give a big shout out to Matt Brewer regional sales rep for great service so far of going up and beyond especially with the prize win. Thanks and hope all to continue with our product! Also want reach out to Dave whom first gave info too. Sure this company will excel with such team reps 😊
April 13, 2025
Unprompted review
Reply from Canadian Spa
Blaine and Joanie, thank you — and congratulations again on the win!
Matt will be very pleased to see this and we will make sure he does. We hope the sauna lives up to the wait; do let us know how you get on with it. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Great service overcoming a problem.
We had purchased a Toronto spa which unfortunately developed a fault. Luckily we dealt with Tony at Canadian Spa who was really helpful and professional and arranged for a replacement speedily and without any quibbling/hassle. On delivery date Craig and Joseph arrived and removed the defective tub and installed the replacement again without any problems in a professional manner. Thanks to all involved especially Tony who removed any stress from the situation. Would definitely recommend - the tub is great!
April 10, 2025
Unprompted review
Reply from Canadian Spa
Thank you — we appreciate you taking the time to write, particularly after the trouble with the first spa.
A fault on a new Toronto should not happen, and when it does the least we can do is replace it without any quibbling. Tony, Craig and Joseph will all be pleased to hear they got it right. Thank you for your business.
The Canadian Spa Company team
Quick replacement of defective part
My inflatable spa had a defective liner, which the company replaced within a week free of charge. Their customer service is excellent.
March 25, 2025
Reply from Canadian Spa
Thank you, Leon — a defective liner is a disappointing thing to find on a new spa, so we are glad we could get a replacement out to you quickly and at no cost. That is how it should work. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Delighted with our new Yukon hot tub
Delighted with our new Yukon hot tub. It is a quality product, and very well made.
April 7, 2025
Unprompted review
Reply from Canadian Spa
Thank you — delighted with a new Yukon is exactly what we like to hear. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
The customer services is excellent
The customer services is excellent, speedy responses, amazing knowledge of their Spa's. Always happy to provide solutions to any issues that you may have
March 24, 2025
Reply from Canadian Spa
Thank you — speedy replies and actual solutions is what we ask of the team, so it is good to know that is what you got. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
Eventually satisfied
On this occasion I purchased my goods and had them shipped where as last time I refused? Last time for 16 jets shipped to my address you wanted £100 shipping!!!
6 months later you only charged £30 shipping for exactly the same shipment.
Please don’t mug your customers off?
March 24, 2025
Very courteous customer service!
DHL delievered my bar with the glass broken. I informed DHL on telephone and after that I called Canadian Spa Company to inform them that I‘m gonna fight with DHL, that it‘s their fault. Canadian Spa Company said they will take care of the problem with DHL and immediatly send me a equal replacement. I never expected that.
THANK YOU
February 23, 2025
Reply from Canadian Spa
Thank you, Peter — we are sorry the bar arrived with the glass broken; that is a frustrating thing to unpack.
Whose fault it is matters far less to us than getting you sorted, so we are glad we could help rather than leave you to fight it out on your own. Thank you for your patience, for your business, and for taking the time to write.
The Canadian Spa Company team
What can I say!
What can I say!! From start to finish the service was above my expectations. Tony was amazing and very helpful. I highly recommend buying the installation package unless you can do it yourself.
I am so impressed with the company and the family love the hot tub!! Perfect addition to our garden
February 28, 2025
Unprompted review
Reply from Canadian Spa
Thank you, Maria — a lovely review to read, and we appreciate the time you took over it.
Tony will be delighted and we will pass it on. Good tip on the installation package, too; it exists for exactly that reason. Thank you for your business.
The Canadian Spa Company team
Good, arrived swiftly.
The water testing app provides straightforward, step-by-step guidance to balance your hot tub's chemicals, specifying the exact quantities to add. It also features handy links to purchase any necessary products.
December 13, 2024
Unprompted review
Reply from Canadian Spa
Thank you, Tomasz — good to hear the water testing app is earning its keep. Getting the chemistry right is the fiddliest part of owning a tub, so anything that takes the guesswork out of it is worth having. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Prompt service with the order and…
Prompt service with the order and helpful advice given regarding fitting.
January 28, 2025
Reply from Canadian Spa
Thank you, Adrian — glad the order moved quickly and that the fitting advice was useful. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
Good and easy homepage
Good and easy homepage. Fast delivery and robust quality of the product. Thank you. On top free of charge delivery out of UK which is great.
January 25, 2025
Reply from Canadian Spa
Thank you, Fabian — good to know the site was easy to use and that delivery outside the UK went smoothly. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
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