Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unable to purchase a bundle which included steps and chemicals but happy with price and quality of the product . Easy to set up although struggling to get water right . However it has not stopped us... See more
Company replied
Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... See more
Company replied
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Company details
- #3 of 3 best companies in Manufacturer
- #2 of 2 best companies in Hot Tub Repair Service
- #3 of 3 best companies in Hot Tub Store
- #3 of 3 best companies in Sauna Store
- #1 of 1 best companies in Swimming Pool Repair Service
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products, amazing customer service
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, to the swift and from start to finish this company have been great, even helped with replacement parts 7 years after original purchase. Will definitely use again when we are ready to upgrade again.
June 26, 2024
Fast efficient service.
June 18, 2024
Quick and efficient as always
Quick and efficient as always. Very happy with all dealings with Canadian Spa, very helpful indeed. Would highly recommend!
July 4, 2024
Unprompted review
Great help and friendly service
June 13, 2024
Its a high five from me, to canadian spa company
Always got what you need, and always a speedy delivery. 👍🏽👍🏽
June 17, 2024
Reply from Canadian Spa
Thank you for your order and for taking the time to leave such a kind review. We truly appreciate your business!
Great service
Although there was a problem with the control unit this was quickly replaced and now everything is good.
June 9, 2024
Reply from Canadian Spa
We are grateful for your order and your wonderful feedback. Thank you for choosing us!
Great product with great after service
June 17, 2024
Reply from Canadian Spa
Your order and positive review mean a lot to us. Thank you for your support and business!
Reply from Canadian Spa
Thank you for your order and for sharing your experience with us. We value your feedback!
Delivered on time excellent service on…
Delivered on time excellent service on the phone
June 12, 2024
Reply from Canadian Spa
We appreciate your business and your kind review. Thank you for your order!
Wrong order
I ordered some items on Amazon through Canadian spa,
I ordered the wrong parts due to poor information on the website.Fair enough, after speaking to an employee, they informed me,
I had to cancel the order, send the parts back and re_order.
All went smoothly, si, I would highly recommend Canadian spa
June 7, 2024
Quick prompt service and delivery.
June 14, 2024
Reply from Canadian Spa
Thank you for your order and for the great review. We are thrilled to have you as a customer!
We have bought a couple of pumps to…
We have bought a couple of pumps to clean our hot tub and they was OK
After reading a peice on f.b thought we would try 1 of the vacums from Canadian spa.
We was not disappointed at all its excellent 👌
June 5, 2024
Reply from Canadian Spa
Your order and kind words are greatly appreciated. Thank you for your business!
Order made from France by phone.
Order made from France by phone.
Perfect, thank you very much !!!
June 13, 2024
Reply from Canadian Spa
Thank you for your order and for leaving such a lovely review. We are grateful for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.