CanaDream RV - Halifax Reviews 235

Friendly
Everything working

Well, it seems that I did not get acurate information when I booked the van. One that I could buy the cancelation insurance after I booked, that I found out later was not the case. I was also told I could add more miles/km later if I thought we'd go over the plan I bought. Not being real familiar at km, I depended on the rep to advise me what would be adequate. When we realized we would definitely go over our plan and called to add on, was then told I needed to do that before we started our trip, which added extra cost. Also, during the pre-trip going over, the staff person showed up all the ins and outs, where things wer and how they worked. She pointed out the front privacy cover, etc. When we were setting for the first night, no rear window privacy cover was to be found. So we had to be sure to pick spots that nothing was behind us. Unfortunately, mornings come very early in NFLD in the summer! Also, the intermittent wipers did not work. In NFLD, rain, drizzle and fog is often the weather of the day and proved to be annoying and was kind of a safety hazard when needing to activate them by hand to clear the window. And the automatic sofa/bed, after the first time we set up for the night would not return to the sofa position. A little etra space would have made it easier to move around and enjoy our stopped time. A urgent situation at home required us to catch a earlier ferry back to N. Sydney and returned it two days early. Not that we expected a refund, but the vehicle was returned early and a little compensation for the issue we had would have been appropriate. ps. when we told the person who gave us the pre-trip tour that there was no rear windown cover, she pointed out that it was way above the rear doors. Who da thunk to look 10' up? That was missed during the pre-trip.

Great experience from start to finish. Great customer service and the rental was immaculate and looked brand new! Had a great time!

Though the incident happend was not my fault, the deposit is not yet returned, it is announced 60 days after the incident happend though i had a ful incurence by gotravelhome. I cannot accept your behavior.

Taking the linen, kitchen and premium plus packages were a game changer. Having all necessary utensils besides the basic knife, fork and spoon was a nice touch. Having the option to rent an actual coffee maker and toaster was good too ( cheaper than buying at Walmart). We rented out of USA last year and CanaDream definitely did a better job. Not overly impressed with the upcharge for early pick up but it is what it is. The office guy in Halifax even took time to show us other units as we are already planning our west coast trip next year

Everything was as planned. Easy to deal with.

Very friendly staff, RV was clean and in an excellent condition, good equipment, gas consumption was only 24l, we would rent a Canadream RV again, thank you very much!

It was the best trip I’ve ever done. I travel a lot, but you can’t beat motor homing it across an island! The staff in Halifax was awesome, everyone of them! They went above and beyond. Thank you Halifax staff, you guys made our trip great!!

The Halifax staff were amazing stored our luggage, gave us directions to restaurants near by. We were 2hours early for our pick up appointment. On our return staff helped navigate through insurance and mileage which I was dreading. Staff explained the different options that would work best for us. We got a truck and camper. The truck and camper were both in great condition. We had the best experience on the East Coast.

They helped us very well and had a good service!

Pick up and drop off is unflexibel. Extra fees come up for everything. Kitchen equipment ist unsufficient and of poor quality. Assistance and support could be better.

The service was fabulous and the RV was in great shape. Everything worked the way it should!

Great RV, comfortable.

The RV was in an excellent condition and the pricing adequate. Friendly staff and a quick and uncomplicated check-out when returning the vehicle.

When we returned the RV, we listed the damages. The damages (permanent loss of pressure in a tire, broken faucet) were not documented in the report. No apologies were offered for the costs we incurred.

We were, however, charged a very high sum for a dent in the refrigerator door.

Caution: The claim differs between the handover and the return.

The vehicle was wonderful. Perfect for our needs. Our flight in to Halifax came in a bit early, so we ended up arriving an hour early to pick up our vehicle. We were charged $75 extra for early pick up. This didn't sit right with us and left a bitter taste in our mouths. A bit of flexibility would help the customer to feel happy about their choice of renting with you.

Camper worked great