Canaldigital Reviews 16

After I received an email notifying me that my trial period had ended, I received not just in invoice but a reminder of unpaid bills.

I tried to call to sort their mess out, but apparently they have not just registered my phone number but refuse to pick up. I got a tape message that said, "call the bailiff company."

The bailiff company wanted the €9 or however much an extra month was, plus €40 for their own costs. I feel ripped off.

Canal Digital is somehow associated with Online.nl which is hassling me for money for something I did not order.

It looks like, people can place fraudulent orders on Online.nl website. Online.nl does not check their orders properly. They have deficient business processes I think.
In my case, someone ordered an internet subscription on their website for my address. Similar stuff happened before and I have a report at the Police. When I mentioned this to Online.nl, they did not care. They still want me to pay for the subscription that I did not place. They have no contract with my signature, no verbal agreement (sound recording or so). This happened when I was abroad and I have never used their service. When I came back, I saw their "installation package" with modem etc inside.

But they still want me to pay for the result of their deficient business practices.

I think such businesses with deficient business processes and bad practices are encouraged by loopholes in consumer rights in The Netherlands. If you buy a refrigerator and it breaks down during the warranty period, you are safe in The Netherlands. But if a company tries to extort money from you for something you did not order and for something they have no proof of contract (signature, voice recording etc), consumer rights is non-existent in NL.

By the way, this Online.nl are so complacent that; when I told them to arrange with their courier service for the "installation package" (there seem to be modem etc) to be picked up at my address, they could not even arrange it. I do not know if it is incompetence or complacency. But it is really strange.

All they could do is to hire some competent business process designers and fix the deficiencies in their order validation processes to start with...

Strange enough, both Online.nl and CanalDigital.nl are owned by a company called Canal+ Luxembourg. Why do they have their company in Luxembourg by the way? I hope Belastingdienst investigates their books...