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Candid - Austin Reviews 3

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TrustScore 3 out of 5

3.1

Health & Medical
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500 N Lamar Blvd, #180, 78703 Austin, TX, US

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(737) 212-9214

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Company details

  1. Health & Medical

Written by the company

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.

Contact info

  • 500 N Lamar Blvd, #180, 78703, Austin, TX, United States

  • (737) 212-9214

3.1

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

I went thru a treatment witg them and…

I went thru a treatment witg them and later had a custom retainer made because my teeth had changed with lots of work done on it. The material they use for retainer is cheap and brittle didnt last me three months before it cracked all over. When I went to go order a new retainer they had completely deleted my login data and my profile for my customized retainer I paid an additional 600 for on top of their main treatment plan. The store location went out of business and I found out the smile store who had partnered with candid wanted nothing to do with candidn anymore. Its been over two weeks no word from candid and my teeth have already shifted horribly all because they think its okay to deletr data I paid 600 dollars for. Do not use candid ever. They are under water and not reliable at all. How are they stillnin business???

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Pretty good so far

Pretty good so far. I'll post when my treatment is complete.

October 14, 2021
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Reply from Candid - Austin

Thanks for your feedback, Eduardo. As always, please give us a call at 1-844-295-6915 if you need further help.

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