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Candid - New York NOHO Reviews 3

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TrustScore 3.5 out of 5

3.4

Health & Medical
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632 Broadway, 10012 New York, NY, US

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(347) 341-7880

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Company details

  1. Health & Medical

Written by the company

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.

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3.4

Average

TrustScore 3.5 out of 5

3 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dont do it

Honestly, just pay for Invisalign and stay away form Candid. I have had a pretty bad experience with Candid so far. I have been stuck on the same step for months, I keep being told to go back in steps, stay on this step longer, etc but they still haven't fixed whatever issue is happening. When you try and call to speak to a doctor, you only get sales reps and they have no idea whats going on. I've learned the hard that your teeth are too important to not be monitored by a doctor.

September 14, 2021
Unprompted review
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Reply from Candid - New York NOHO

Hi Liz. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Rated 4 out of 5 stars

Can’t really tell any difference so far…

Can’t really tell any difference so far just a week into my 5th Aligners

August 26, 2021
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Reply from Candid - New York NOHO

Hi Dennis, thanks for your feedback. The rate at which you might start seeing results varies on a case by case basis, since no two treatment plans are the same. As always, give us a call at 1-844-295-6915 if you need assistance.

Rated 5 out of 5 stars

Kind and patient…

Kind and patient… That’s all I needed, and that’s what they were while dealing with my initial consult

August 16, 2021
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Reply from Candid - New York NOHO

Thanks for sharing, Roxanne! We're so glad you had a good experience at our NoHo location.

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