Candid - West Hollywood Reviews 3

Crooks & they don’t care about their image or clients.

Candid Pro Aligners

I am extremely upset with the terrible customer service I have received from Candid Pro Aligners. From the outset, my experience has been nothing short of frustrating and disappointing. My first set were definitely NOT made to fit my teeth and I constantly complained about the pain and agony it was causing me. I ended up stopping the treatment and then I was passed onto a service provider called LA Specialist. The second time around the aligners fit fine, but right at the end after spending 28+ weeks getting my gaps between my teeth closed they were meant to take an xray for my retainer to be produced. This is where the nightmare began. It took over 2 months just to get me to the dentist due to both candid and the dentist NOT returning my calls, emails etc. Meanwhile I communicated with them CLEARLY STATING that the last aligner set that I was wearing was in such bad condition that I would not be able to wear it, as the aligners would not last longer than 2-3 weeks before disintegrating. With this understanding, they still took a long time to get me in for my retainer appointment, knowing that my teeth would start reverting back with no aligner to keep them in place.

The lack of communication was astonishing—I have had to email and text multiple people repeatedly, only to receive minimal or no response. Each interaction feels like I'm starting over, with no continuity or follow-through from the company. The person who did help me was a lovely lady called Karen who didn’t even work for/with the company anymore!
It has taken six months just to get to my current position, and despite my persistent efforts, I am nowhere near satisfied. I have been cheated out of the full service that was promised to me, including no retainer at the end of services. Instead of receiving the comprehensive support and care that was advertised, I am getting a half-assed service with no guarantees. It seems like they are trying to avoid helping me rather than fulfilling their commitments. This constant back-and-forth, with me having to chase them up constantly, has been exhausting and incredibly disappointing.

The most frustrating part is the complete lack of accountability and transparency. Every time I reach out, I am met with vague answers and empty promises. It's clear that their main objective is to get out of providing the necessary support rather than ensuring customer satisfaction.

I am now on my third attempt to get the service I was promised, and my patience is wearing thin. I sincerely hope for a better experience this last and final time, as so far this is my biggest regret. Candid Pro Aligners, please step up and deliver the service you promised. Your customers deserve better than this endless cycle of poor communication and unmet promises.