Candles & Oud Reviews 560

Shivani at Stratford store has been sooo patient and soo helpful - she took her time and didn’t rush us or make us feel unwelcome. Customer service 10/10
Please come to her

The perfumes smelt lovely and the customer service was top notch

I have purchased a house warming gift from for my sister, before I travel back home and give it to her.

I have by mistake ordered it to my old house address and quickly realized and tried to correct my mistake by sending them a nearly instant message about my message... NO RESPONSE, again I sent another message telling them I made a mistake and I don't want to cancel the order I just want to redirect it, before they send it, again... NO RESPONSE,

So I went to my old house address to collect two times and did not find it, incredibly unprofessional, never using candles and oud again, and had to go to my sister empty handed and will be telling all my family and friends to stay away from this company.

Rabia helped me find it very quickly and she was super nice and honest love the candless!!

Just bought rose&oud perfume was talking to a lovely man thinks he called fareed aT Meadowhall last week so I went back his customer service is second to none I know that because I worked at boots chemist so I know what good service is it is as important as the product itself first time I have purchased this hopefully not the last bought it on 10 th april

Looking forward to receiving my order.A perfect birthday present for my daughter.

The Sales lady in Stratford Westfield was very attentive and friendly. I bought Eid presents for my family and friends. The candles, scents, and body lotions smell so lovely!

Exceptional product. Very polite service. Will be back.

Sales man was very friendly not pushy with the sale and helpful. Very happy with the experience. Beautiful smells and worth the value.

I was handed a tester in Westfield White City shopping centre and the perfume had amazing notes and lasted for such a long time on that paper strip. Next time I was in the centre I purchased the 100ml EDP and it turns out that it doesn’t last at all and the smell develops on skin in a very different way. After seeing other people’s reviews on here that go back for years, this is clearly not a batch issue but a lucrative scam, whatever they offer as a tester is not what is in the bottle and is certainly not an EDP. Avoid Candles & Oud!

Usama is a very good salesman!! Very helpful with deciding on gifts and is a very friendly person.

Great customer experience/service in the meadow hall branch when getting my dad a birthday gift (3 perfume set) from one of the employees who was extremely helpful in helping me pick something (young guy. South Asian like me. Don’t remember his name) really liked the customer service that much and the scents that we came back later on and bought 3 more perfumes and again got great customer service from the manager there who helped us out a lot too.

Great perfumes. Staff very accommodating..

Didn’t deliver my order and won’t respond to my emails to resolve the issue! Scam company!!! Do not buy

We’ve purchased the candles 3 for £45. Very disappointed with our purchase. Don’t know something wrong with the batches not used enough aromatic oil.
This probably our final purchase with them..

Great service from Zayn at Westfield!!

I bought I fragrance and took it back a couple hours later because my daughter got the shop wrong. They refused to give me a refund saying it was not their policy to refund!!!! I had to literally hold their board up which was on display on their till and show them their refund policy and say you will give me a refund! So far the funds have not been returned via my bank yet!

I was served by a lovely lady, Rabia she was so helpful. I will definitely be returning. Thank you so much x

Rich warm and long-lasting . These perfumes are a touch of luxury in affordable prices. Been using them for many years and they have always surprised me 🤍