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The Candy Factory UK is a online candy store offering a selection of handpicked sweet treats delivered to your doorstep. Based in Coventry, UK. Delivering to all of England.
1 Morey Street, CV6 5BH, Coventry, United Kingdom
2.3
7 reviews
Hasn’t replied to negative reviews
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Won't be buying from ere again the quality is terrible to say it is supposed to be titanium jewellery, i bought a horseshoe piercing and by a month it had gone a funny colour and all the gems had fallen out i have never had this problem before with titanium which I don't believe this is
I order
2Cheetos Crunchy Large EXPORT
10Cheetos Flaming Hot
And I give my address to come to my home but then the tell me that I need to come to getting form Carrefour Market
Markt 17
9240 Zele today on 15.00 and I go there and the let me wait for hour then the say to me there are no package with the name Yousuf Gazzar
And the say that i need to come tomorrow and I try to call them one time nobody anwser I know my package will come but after 4 days and not to my home very bad service im sorry but ur realy need better support system
Reply from The Candy Factory UK
Hello Yousef, We think you might be confusing us for another similarly named company.
The Candy Factory NEVER offered Cheetos as a product.
I see the date of your experience is from June 2021, The Candy Factory ceased trading temporarily in March/April 2021 due to the Covid-19 Pandemic.
Please carefully read and edit your review / ensure you have the correct company first.
Thanks,
The Candy Factory UK
Ordered a lollipop and requested shipment to Japan. That was nearly a month ago. No word from them at all, no tracking number... nothing. I've messaged them several times and no response. This company is either a fake company or has incredibly terrible customer service. I've reported them for Credit card fraud too. Do NOT trust this company!
Reply from The Candy Factory UK
Hello Derek,
Thank you for your message and sorry to hear the trouble you’ve been having with your order.
Prior to placing your order - you were made aware that the lollipop would be shipped via Standard International Shipping and no tracking would be provided. The Lollipop is worth £5.
If we paid for Tracked Shipping this would’ve cost us £32.00 thus meaning we would of not made a profit nor recouped the base price.
We shipped your order using Royal Mail Standard International Shipping on the 6th April 2021 and you were made aware of this via text message and Etsy platform.
We have not received any message (except one) from yourself on Etsy or any other platforms until this review here on Trustpilot, thus not allowing us to resolve the issue.
The email we did receive from yourself contains very abusive, threatening and violent language towards our staff. This is something we do not tolerate under any circumstances.
As of writing - our order team have shipped another lollipop out to you in Japan again no tracking will be provided due to the cost involved.
The total amount for your order (£5) has also be refunded and you should expect a refund within 10 business days. We have also tried calling you - however it directs to your service provider KDPR who states the number is out of service.
If you would like to discuss the issue further please call us on 0808 188 9014 or email us at hello@candy-factory.co.uk.
Many thanks,
The Candy Factory order team.
Reply from The Candy Factory UK
Thank you for your review TK, we're glad you enjoyed your sweets!
Your feedback really helps us shape the future of The Candy Factory and we look forward to see you ordering again with us.
Kindest Regards,
James.
Great prices and selection of sweets, easy and fast delivery
Reply from The Candy Factory UK
Thank you for your review Nicole, we're glad you enjoyed your sweets!
Your feedback helps us shape the future of The Candy Factory :-)
Kindest regards,
James.
Reply from The Candy Factory UK
Thank you for your review, we're glad you enjoyed your sweets!
Your feedback helps us shape the future of The Candy Factory :-)
Kindest regards,
James.
The sweets were amazing nicely packaged !! 10/10 recommend
Reply from The Candy Factory UK
Thank you for your review Sofia, we're glad you enjoyed the sweets!
Your feedback helps us shape the future of The Candy Factory :-)
Kindest regards,
James.
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