Candymail Reviews 4,058

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 710 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide and unique selection of products, including items that are hard to find elsewhere, making it a go-to for international snacks and drinks. The delivery service is consistently highlighted as fast and efficient, with many orders arriving quickly and even earlier than expected. Reviewers also appreciate the excellent packaging, noting that items, especially fragile ones, are securely wrapped and arrive undamaged, ensuring product integrity. However, some customers were dissatisfied with delivery delays, receiving orders much later than anticipated, which caused disappointment, especially for gifts. A few other people also felt that the presentation of mystery boxes was underwhelming, and some products arrived past their best-before date or were damaged, with slow or no response from customer service.

What people talk about most

Product

Clients share positive opinions on product, highlighting the wide and amazing selection of items, including... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency,... See more

Order

Users describe positive interactions with order, frequently praising the quick delivery and overall... See more

Quality

Reviewers mention positive feedback about quality, highlighting the great selection of items and well-packed... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as "top-notch," "excellent," and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time of using this company and couldn't have had a better, more positive or rewarding experience. They not only stocked the item I wanted, (Coffee Mate Liquid creamer snickers flavour 32 fl o... See more

Rated 5 out of 5 stars

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

Rated 5 out of 5 stars

Found something here that was discontinued year's ago in the UK all be it a changed version of the original fry,s five center cream bar but close enough with only two of the original flavours chang... See more

Rated 5 out of 5 stars

We ordered our favourite cream soda from Candymail, and it arrived safely and quickly. Lots of polystyrene packing though...so some recycled materials would be better but overall a good experience.


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Donut Shop
  6. Japanese Confectionary Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

4 perfect orders!!!

I’ve made 4 orders in a little over a month with CandyMail and every time I have had my delivery in just a few days! Everything has turned up exactly as ordered and protected perfectly! My selection of snacks and drinks have been varied. Some bad choices and some great choices! You can’t go wrong with a Twinkie! Give it a try!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy to order, advised when products being delivered which they were on time! Packed securely so no breakages! AND delicious 😋 what more could you ask for!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

This shop should come with a warning…

This shop should come with a warning sign!!
A dangerous (for your bank balance) shop to browse!! Such an array of amazingly different treats than used to from the UK market.
My order was speedily delivered, excellently packaged & unfortunately all the goodies have gone but were immensely enjoyed & will definitely be ordering again. Thanks guys 👍🏻

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Super fast delivery and good prices even for rare items that are 3x the price everywhere else. Only placed two orders but both came quickly well packaged and in perfect condition. Thank you, I look forward to be shopping here more 😊

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

First order will there be another?

First order will there be another? Yes there will be!! We ordered on Saturday, paid for DPD and received the items on Tuesday! Super fast delivery!

One thing that puts me off buying American sweets is the use by or best before is either days away or has passed! So very cautious when buying this type of item.

The items we purchased (hostess donuts, twinkies, sweets) were great. Not dry and stale like places I have bought from before e.g., TikToc.

Very happy with purchase and if the items continue to be as they should be we will be back again and again and again!

February 24, 2026
Unprompted review
Rated 3 out of 5 stars

One item was refunded because it was…

One item was refunded because it was out of stock,so remove it from sale it’s not hard and my Pringles were smashed by the time they got to me I don’t think I would order from there again because of this and also the price of some of the stuff is ridiculous and they also sell stuff for a high price that’s actualy already available in the uk

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

There are not so many local businesses…

There are not so many local businesses now that do this sort of thing and I'm glad Candmail is one of a now small handful that are still around, giving people like myself a great selection of snacks, drinks, sweets and more from outside the UK!

I've ordered a few times with them now and they haven't let me down once, plus the offers, discounts and the loyalty system they have are all very good!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great


Speedy delivery well packaged I would use this company again so can recommend them, I’ve not used the cake mix yet but in the past they’ve always been delicious :)

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Like many customers

Like many customers, i appreciated the wide range of goods on offer, they were well priced.
Delivery and packaging was great, all arrived safe and secure.
I more than likely will purchase again.
Thank you.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

No where else I'd go

No where else I'd go for international sweets and snacks.
A great range at good prices. Packaged well and received very quickly.
Have purchased quite a few times from here and always happy!

February 13, 2026
Unprompted review

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