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Candy's Cupcakes Reviews 

5,846
•
TrustScore 4.5 out of 5

4.6

Cupcake Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more

Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,846)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A Must!!!!

What an amazing company, and so easy to order and swift delivery. My daughter loved her surprise cupcakes on her birthday. 100% my now go to for gifts. Thank you Candy's Cupcakes 🧁

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Second time of ordering as gifts and…

Second time of ordering as gifts and just as impressed this time around as with the first order.
The orders were delivered on the day requested, arrived in perfect condition and were completely enjoyed by the recipients as an alternative to Easter eggs.
Will definitely use them again 😊.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I was recomended to your company by a Friend

I was recomended to your company by a friend was was more than Satisfied with the Cakes they had purchased for a Birthday, so I order some as an Easter treat for another friend. She was more than happy with them, especilly for the extra gift of Sweets which she gave to her grand children when they visited her for Easter.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Easter treats

I ordered some Easter treats for my grandkids who live in York, and the order arrived on time. Needless to say they enjoyed their treats very much, although I never got to see what they were like. Howver by the photos they sent me it looks like the cakes and cookies were as advertised and looked delicious.

March 29, 2026

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