Cane-line Reviews 81

The look of the products are awesome, but their way of dealing with customers are terrible! They are simply refusing any compensation for their outdoor furniture (expensive sofa and a side-puff) that obviously were in very poor quality and got miss-coloured. Simply not for outdoor use. Go buy something cheap instead or some other brand that take more pride in what they do!

Bought a hyde luxe parasol just over a year ago. Nice umbrella but buyer beware the base of it is unstable. The parasol came loose in a very light wind and took off flying breaking one of the support rods. For 5 mos. I’ve been trying to get it fixed. Even if I do get it fixed this product is not stable and could cause serious damage. The tiles that hold it down are not actually attached to the umbrella. No idea how a product like this met their quality standards. I don’t recommend this product nor the company’s service standards.

Beware of buying directly from this company. Products are great looking but after sales service is terrible! There are many retailers out there and design products to choose from, at much more reasonable prices.

After sales service is key for a capital investment like this. If you are set on Cane-Line, make sure you buy through a reputable retailer instead of going through their direct sales channels!

**UPDATE: The company did contact me in the end, after I posted reviews, to offer me a refund for the rain cover. I am waiting for this to happen but I updated to 2 stars from 1.**

I placed a large order worth more than USD 30,000 for an Ocean / Joy / Drop dining combination and a Moments / Twist / Roll sectional lounge combination with Focus / Link / Wove throw pillows. Due to incorrect measurements posted on their website for the Moments sectional, we ended up with a rain cover that did not fit the main corner piece of the sectional. And when we politely pointed out this mistake to the company, offering to return the unused rain cover for a replacement, they dug their heals in. Their after sales team is based in Denmark, with no local contact in the US who is familiar with this market...

We exchanged a series of emails over several days and our patience slowly wore thin. Cane-Line blankly refused to make good, never even acknowledging their measurement mistake on the website that caused the error. Instead of thanking me for finding the mistake, they chose to point the blame to my designer. Who had gone by these same online measurements! It would have cost them maybe 1% of the order value, 300 dollars including freight cost, to correct this mistake and cement the relationship with 2 new customers, so it is all mind boggling from a customer service perspective. We were offered only free shipping if we bought a new full price cover!

Also, beware of the that their products do not come assembled. We are seasoned furniture buyers, and the flimsy photocopied instructions with no explanatory text left a lot to be desired... it took us hours to put everything together...some instructions were even open to guesswork. Especially for the Drop series. The assembly stickers with numbers on the table legs of Twist / Joy / Drop took a while to scrape off and there is still glue residue on the metal. The Moments sectional had about 8 mystery components and did not come with ANY instructions, and we even looked long and hard on their website. In the end, we had to email them, and got a one line response. We still have mystery pieces left over.

The amount of non-recyclable packaging was also surprising coming from a company based in an environmentally conscious Denmark. It required hours of separating, and, despite our best efforts, a fair amount still had to go in the trash as it was stapled or glued together.

We have boutht product Rest and i did not recommened this. It is not good for water. Our Rest products is terrible after only 4 year. Cane Line takes no cancellation.

ABSOLUTELY SHOCKING QUALITY. DO NOT BE FOOLED BY THEIR MARKETING. PURCHASED AN OUTDOOR ROTATING PARASOL IN 2019 UNDER THE PR MESSAGING ‘IT IS DURABLE, CAN BE LEFT OUT IN ALL CONDITIONS AND WILL LAST FOREVER’. TWO YEARS LATER IT IS COMPLETELY ROTTEN AND ALL THE MECHANICS HAVE BROKEN AWAY. IT IS USELESS. WE FOLLOWED UP AND THE COMPANY STATE THEY CANT DO ANYTHING BECAUSE IT WAS PURCHASED MORE THAN TWO YEARS AGO. WE PURCHASED TWO YEARS AND THREE MONTHS AGO, DIDN'T RECEIVE IT FOR TWO MONTHS POST PAYMENT AND COULDN'T DO ANYTHING SOONER BECAUSE THE ISLAND WAS CLOSED BECAUSE OF COVID FOR NEARLY TWO YEARS!!

I would not recommend purchasing from this company. Am still awaiting products that I ordered in March.
Various promises and claims made that were not fulfilled.

Excellent customer service with very prompt replies, unlike many other companies that take forever to answer, if at all.

Many thanks Kristopher.

The reality is that I paid for £5k’s worth of furniture on 28 April with an estimated delivery of mid-July, & I still have nothing and the summer in the UK has now gone. If it ever arrives the first time I’ll be able to use it will be Spring 2022, a full year after paying for it.

I accept that Cane Line have had a tough time this year with the shipping situation and also Brexit in the UK with customs clearance delays, so I guess the delivery estimates at point of order are just too optimistic but hopefully they will adjust these.

After discussing the delays with Kristoffer at Cane Lane, he has chased up my orders & whilst I still need to be patient, he is doing what he can to push things along. So I knocked a star off for the delays but will not deduct any more since Cane Lane have acknowledged the situation and are doing what they can.

I have bought quite a few pieces of Cane-line outdoor furniture. After looking at many different brands, I found that Cane-line has an unbeatable comfort and durability.
I felt confident in my choice of brand after talking to Kristoffer and getting very good information about all the questions and thoughts I had. The service and treatment I have received after my decision has also been world class. My furniture was to be transported to a more southern country and there was a lot of planning and many conversations. Kristoffer has responded instantly to all phone calls and emails and he has had superb solutions to all small obstacles.
Star quality !! I am so pleased and wish that all companies treated their customers with the same respect and service that I have met at Cane-line with Kristoffer.

In a world where customer service is lacking this company is a cut above the rest - Cane line is amazing furniture and the customer service is the best ever received -if you want the best opt for Cane line

Outdoor lounge furniture full set ordered back in early April. Originally given an 8 week delivery time. Then it got pushed back to August. Now... Still nothing.
£1000s spent... Nothing to show for it.
No updates nothing.

Is there a good way to contact Cane-Line? We ordered 2 chairs to be delivered in June. Not only have they not come but the company has not replied to our many attempts to contact them. We have 4 of the same chairs and loved them so very disappointed that we can not get an update

This review is based on the ordering process (not the goods) as my goods are 3 weeks late and no indication when it might arrive. As one of the reviews states below emails remain unanswered for days , I have been told twice after I called them that the goods were on their way, not once have I been offered an apology. The people you talk to are all very nice but not helpful at all as they cannot tell me when anything will arrive. Fingers crossed the goods are better then the service.

Update - per other reviews kristoffer has saved the day - excellent in his response - our goods arrived after he got involved he communicated clearly with me which is all I was looking for as I know things can be delayed at the moment. The couch is fantastic we are delighted with it and hopefully the second one will not experience the same delays. I am changing my review based on quality of goods and service from kristoffer- only thing I suggest is cane line get him to train others!

I have the Parc rocking chair and absolutely love it. Cane-line furniture not only is a lovely design, but it is quality made so is durable and lasts throughout all types of weather. Customer service is also top-notch, so a wonderful experience all the way round with this company. The price is worth the furniture!

I am beyond impressed with the customer service provided by Kristoffer (I can see he has justifiably been mentioned in quite a few reviews). We own a modular set of Cane-Line sofas which have been outside 24/7 for 8 years, taken the brunt of 3 children, house moves, etc. The cushion covers are an original model and have worn slightly (less than I would have expected nonetheless) so I reached out to enquire about ordering new covers. Kristoffer was extremely helpful getting this ordered for us and I am now looking forward to receiving an updated set. It has been a while since I've come across such great customer experience. Nowadays the norm seems to be that companies expect you to throw out the old and buy new, whereas with Cane-Line I have been able to extend the life of the set many, many years. Thank you Cane-Line.

I purchased quite a few Cane-Line pieces of furniture for the balcony of my new condo. I love our choices. We actually use the furniture almost every day. A few months ago, the wooden base on my favorite chair, broke. I reached out to customer service explaining the situation. Kristoffer emailed me back. He sent out a new base. It came quicker than we had anticipated. He took extra steps to make sure we received the base quickly. (even with Covid delays). Great furniture, wonderful customer service.

I have had wonderful customer service experience from Kristoffer at Cane-Line
The cushions on my chairs needed replacing, some of them are not stock anymore as they are quite old,
Cane-Line has made me new bespoke ones, I am thrilled with the results and will be ordering some more

We currently own a Cane line Pure dining table and chairs. We have just moved house and unfortunately a couple of the plastic spacers/ blocks were knocked off and lost by the removal company. I looked on the Cane line website only to see the our table has been superseded. I contacted Cane line customer services and Kristoffer Rasmussen replied promptly and we identified the parts after sending a photo. Although this table is not the same he managed to track down the missing blocks and has dispatched them promptly to us. His customer service has been superb and we can't thank him enough. Great service from Cane line and Kristoffer.

Terrific company. They stand 100% behind their product. We had an “ animal” damage a couch. I contacted the corporate office and they have been extremely responsive. They are sending new material to be able to repair the couch. Will always recommend cane-line and the comfort is amazing. Great to take a nap in!!

I have purchased caneline products both brand new from Jardin de Ville, and second hand on local websites. My property has over 40 pieces, ranging from the traditional wicker sets in natural, dark brown, and black. I absolutely love all the pieces, they have lasted the 10 years I have been here. They are well designed, comfortable, stylish, and great quality.

I would highly recommend purchasing Caneline. They are well built, and will last a long time if taken care of properly.

My recent issue is that some of my favourite lines will no longer be available (Chester, Lansing) here in Canada. The sales woman told me they are moving towards a more modern style - I believe these original designs to be timeless.