Cannon Cars Reviews 

I recently did a review on how come I paid a different price to what I was quoted on my outward journey, to their credit they contacted me immediately and explained and resolved the issue,So well done Cannon Cars and thumbs up 👍👍

We booked in advance for a very early pick-up. Need to catch the train. The driver was half an hour late, we were about to miss the train. Called the office and the very rude lady instead of apologising, advised us next time to book even early. But it won't be next time. Will find another cab company, No more Cannons!!!

Terrible service. Two hospital trips booked for appointments. No driver available. Why can't reception call to let you know in time to make alternative arrangements.? Used Uber though still late. Fortunately they saw me at hospital.
Never again will I use this company.

Driver arrived 10minutes late and he was so rude. He started threatening us by saying his car was not that big and our bags would not fit and to leave them behind. He was so off, very unprofessional and rude.He picked us from Bromley

We have had Cannon for three airports runs, early hours of the morning and midday.
Each driver has been reliable and friendly and took the worry out of getting to the airport on time.
The charge was also reasonable and hadn't gone up in three years!

Excellent service from start to finish. Used them for airport transfer for my daughter who was travelling home alone. They were on time and the driver was courteous and professional. I highly recommend this company.

Driver arrived an hour late without an apology.
He had an unfortunate manner and his English was difficult to understand.
He refused to take a card payment offering to drive us to a cash point insisting he would only take cash. On paying Cannons direct we discovered they charge twenty per cent extra for using a card.
Cannons should explain they charge twenty per cent above their quote if you use a card. They claim it is VAT? I did not realise a business was exempt from
VAT when taking cash payments???
Bad service and overpriced.

The Absolute WORST local cab company EVER - Pre-booked to pick up my teenage daughter and her friend from party at Midnight NEVER turned up NO apology despite many pleading phone calls - Prebooked late night pick up from airport - Another NO SHow - DO NOT USE THIS USELESS UNRELIABLE CAB FIRM TOTALLY USELESS AND OPERATERS LIE WILL NEVER EVER USE AGAIN PLEASE DO NOT USE IF YOU NEED TO GET ANYWHERE ON TIME THE WORST COMPANY EVER

Booked Cannon cars for pick up and return to the O2 on Monday 4th March. Pick up was on time and smooth journey. Darren was the return journey driver. He arrived early and due to us not being familiar with pick up point/car park , the lady on the control got him to call me and direct us to his car. The homeward journey was smooth running and Darren was great company and delivered us home with out any problems. Would definitely recommend this cab company.

Perfect service, on time, good car and driver. Would recommend.

Booked a return journey last week. The cab for the outward journey turned up an hour late, and didn't even contact me to say there would be a delay. I was then charged "waiting time" for the return journey even though I was in the correct spot before my booked time, but had to spend a while on the phone to the driver trying to work out where he was.

The trip out to Heathrow was great. The driver was punctual, polite and drove safely and with consideration for his passengers. When we arrived back at Heathrow, however, nobody was waiting for us, even though our plane was on time and we got through customs quickly. This was not late at night - it was a Sunday 6pm.

I called their hotline repeatedly and nobody answered. Finally after many calls someone did answer. They investigated the problem and said that the driver had got stuck in traffic - there was an accident. Fair enough.

So we waited. And waited a bit more. I was just about to call them again when the phone rang. The driver was strangely at a different terminal and we needed to get there immediately. So we hauled all of our luggage across Heathrow. It turned out not to be that far, but we didn't know if we were even going the right way.

We eventually found our driver. He seemed in a big hurry, and drove at high speed. He was clearly a good driver, but he took a lot of risks and made us feel so sick we had to wind the window down on a cold night. It made me wonder if he was really the driver we had booked, or another driver who had dropped off some other passengers and was now being made to drive us.

We got home in the end, only a little late, but it made for unnecessary stress at the end of a tiring 11 hour flight.

Fantastic airport service! On booking emails were sent confirming bookings. He arrived early. On arrival back Jamie kept in touch and knowing we were delayed only parked when we landed. He was prompt very polite. Excellent service thank you!

I arranged a pick up from Gatwick airport for my disabled mother and I for around 2 o’clock in the morning the driver called Darren CANNON55 called me while we landed to reassure me of the pick-up he asked to speak to the disabled assistant guy helping my mother Darren was absolutely amazing he is an asset to the cab office for his continuous help and assurance during our experience.. I am flying frm Gatwick regularly and will always request cannon55 Darren !!!

DO NOT BOOK!!!
Awful experience when I booked a cab to Heathrow at 3am.
The driver was rude and falling asleep at the wheel. Pay more for a cab but do not book here.

I prebooked a car to the airport by email and received a prompt response confirming my booking (nice surprise as it was on a Saturday evening I emailed!) the car turned up on time, the driver even helped with my luggage! He seemed to know the area really well and managed to avoid road closures etc, without taking forever to get round them! I immediately booked for my return journey, same story! Definitely will be using these guys again!

Would give a zero as no service given Failed to turn up even though booked ans and confirmed 11 days earlier. 4 pensioners, Inc 2 ladies in London stranded in London in the early hours of Saturday morning. BE AWARE

DO NOT USE!
I ordered a car on the 31st May 2023 to take my elderly husband to hospital. I also rang the day before to confirm, clearly stating it was for an important appointment. No car arrived. I was told there was a shortage of drivers!! I had to go with my elderly husband on the bus. When I complained, I got a sort of apology and decided to show goodwill by using them again. The manager Paul told me he would, as I was giving them a second chance , give me a discounted price on a further call-out.
On the 19th August 2023, I needed collecting from hospital after an op. When my husband rang he was told there wasn't a driver in the immediate area and it might be just over an hour. There was no record of the 'discount' previously agreed, and later Paul, who I take to be the manager, said that would only have applied if I had pre-booked, which I could not do, as time of discharge was not entirely precise. In any case I had pre- booked the car in May, and that hadn't turned up at all!
It took 2 hours for a car to show up, with a driver who had come from either Beckenham or Catford. Completely inexplicable, as it was only to St Thomas's. The driver appeared confused as to where he had been and despite apparently tracking drivers, the controller ( we had to ring twice to check progress) gave us 2 different times as to when he might arrive, and did not seem to know where he had been either. It did not seem to occur to anyone to contact US and keep us in the picture.
Paul seemed to feel that he HAD communicated with us, because WE had phoned Canon cars!! He eventually offered us a small amount of money off the bill, but to be honest, it felt wrong to take it ( so we didn't) and so we are able to write a completely honest review.
Instead of admitting that the whole customer service had been awful, Paul kept seeming to justify and excuse it all, almost implying we were at fault!
Obviously we will never, ever use Canon cars again which is very sad, as we have used them over the years ( though not very recently until this debacle) and been happy. This seems to reflect the experience of too many others.

Booked a 7 seater with luggage space to collect from Luton airport at 1am. When on plane missed a call to ask how many people and if we had luggage !l (obviously couldn’t answer call) But received confirmation of booking. Got a message at 12:20 to say car outside, once collected luggage went outside … no car. Called and got told car wasn’t outside and was on way and should be with us in around an hour (this was at 12:55) after many calls finally a driver who was obviously half asleep arrived and said he was woken up to take the booking . Took ages to get back as didn’t even know the way… DO NOT TOUCH THIS COMPANY

Shocking level of service ordered a 6 seater cab and clearly stated we had 4 large suitcases, which we also rang on a second occasion to confirm this with them. A 6 seater cab turned up but 2 seats took up the entire book space leaving a seat to put 4 large cases on at 2.30am. We drove to the airport with cases across our laps with no seatbelts on as they would not fit. Called the office and was told nothing could be done, awful will not be using again or recommend to anybody.