Canstar Reviews 

114
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and outstanding customer service, noting that agents provide clear advice, thorough explanations, and reliable solutions. People also find the online platform extremely user-friendly and efficient, appreciating the easily accessible information that consistently saves valuable time during all of their searches. However, some reviewers were not happy with the website, noting that search parameters can sometimes feel restrictive and finding specific policy details requires extra effort. Consumers additionally pointed out that navigating certain comparison sections can occasionally prove to be less straightforward than expected.

What people talk about most

Service

Clients share positive opinions on service, noting that staff provide helpful comparison tools and... See more

Website

People report ambiguous experiences with website, as reviewers frequently praise the platform for being easy... See more

User experience

Consumers find user experience to be characterized by great satisfaction, noting that the website is easy to... See more

Customer service

Users describe positive interactions with customer service, expressing deep appreciation for the outstanding... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chatted with an agent and he informed me of a rebate or such that I will see on my next billing period and to wait until August 1st to seek further assistance as apparently changes are occurring at... See more

Rated 4 out of 5 stars

Canstar provided a lot of information about travel insurance options, which were systematically recorded and in one place. This was a great time saver. It also provided a sort of check list for things... See more

Rated 5 out of 5 stars

I needed to get international travel insurance for a cruise. I was amazed at the reasonably priced options. I’m very happy with the option I chose - Southern Cross. I hope I won’t need to make a clai... See more

Rated 5 out of 5 stars

There are so many comparison sites out there but you have to leave your number knowing someone is going to call you. I like to take my time and with Canstar, I was able to take my time and read all th... See more


Company details

  1. Money & Insurance

Written by the company

Canstar is Australia's original & biggest financial comparison site*. Our expert ratings help you compare home loans, credit cards, health insurance and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(114)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not enough options

I received some good information regarding the companies you use, but there are still a lot of insurance companies which did not appear in your seaches.

May 4, 2026
Unprompted review
Canstar logo

Reply from Canstar

Hi Sharryne,

Thank you for sharing your feedback.

Did you make sure to turn online partner filter off to find more insurance providers?

If you would like to send us more information, please email us at enquiries@canstar.com.au

Kind Regards,

Canstar Team

Rated 1 out of 5 stars

After leasing there Abbotsford location…

After leasing there Abbotsford location from me for 8.5 years , Canstar moved out without notice , bounced their April 1 rent cheque , and avoided my calls .
They have 1.5 years left on their lease . Leaving me in a very difficult position financially.
There was no reason not to talk to me and work something out if they had difficulties.
This company has really screwed me over. Unnecessarily.
The company apparently has a few lawsuits against them .
Now , another one .
If you want a co with NO integrity.. these guys.
Shame on them

May 11, 2026
Unprompted review
Canstar logo

Reply from Canstar

Hi Peter,

We are quite confused over this review.

Canstar is a financial comparison service and our Sydney office is based in North Sydney. I believe you may be reviewing the wrong company?

Is there anything we can assist you with?

If so feel free to send an email to enquiries@canstar.com.au

Kind Regards,

Canstar Team

Rated 4 out of 5 stars

Genuinely helpful for comparing financial products

Been using Canstar on and off for the past year or so to compare savings accounts and credit cards. The comparison tables are straightforward and easy to filter by what actually matters to you. Found my current savings account through them which has been great. The only thing I'd say is some of the filters could be a bit more granular, but overall it's a solid resource. Would recommend to anyone trying to navigate the flood of financial products out there.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

No explanation of the refusal of a…

No explanation of the refusal of a loan.
Don't need them, already got the loan.

April 24, 2026
Unprompted review
Canstar logo

Reply from Canstar

Thank you for sharing your feedback.

As a financial comparison site, Canstar's role is to help you research and compare products from a wide range of providers. Because we are a comparison platform, we do not issue, approve, or decline loans ourselves. That decision remains with the individual lender based on their own specific lending criteria.

While we are glad to hear you have secured the loan you needed elsewhere, we understand how frustrating it is to not receive clear feedback when an application is declined. We always recommend reaching out directly to the lender, as they are best positioned to provide you with the specific reasons behind their decision.

Kind regards,

Canstar Team

Rated 5 out of 5 stars

Absolutely phenomenal!

Dylan was absolutely phenomenal! Especially at this time of year when comparisons are priceless when choosing a different service provider. He was professional and efficient and I can’t recommend Canstar’s customer service enough. Made a difficult task easy to understand and compare, way more effective than my paper and pencil attempt!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Better outcome all round

Took the time to understand my requirements and answer my questions. Saved me a lot on my premium and with better benefits than my previous health insurer provided.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Holly knows her stuff

Holly Szakal spent lots of time carefully & thoroughly talking through our private health care options to make sure we were moving over to the best policy to suit our needs. She was very knowledgeable about each provider's policies, inclusions & exclusions. Also her follow-up care post-transfer has been explemplary. Her manner on the phone is also lovely, very friendly & caring.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Save on pet insurance

I was seeking to save money on my pet insurance which had gone up substantially since last year. I used Canstar to compare pet insurance policies and I have saved over $100 a month. Thank you Canstar

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

My interaction with Chloe was excellent

My interaction with Chloe was professional and friendly. I was looking to review options regarding my hospital health fund. Chloe researched my details and sought appropriate clarification then offered me an alternate Health fund which had several benefits of interest. I discussed this with my wife and we decided to proceed. Chloe made herself available via mobile phone or e-mail to clarify any issues we may have. Once we chose to join the new fund, Chloe was still there in the background which I appreciated as I had several points that needed clarification. Chloe responded in a timely manner with concrete answers. We have been very pleased with our dealing with Chloe. We now await the new Health fund to debit our premium. Chloe advised she is still available as we approach the final changeover. Thanks

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Extremely helpful and easy to finalise.

Everything from this initial phone call was great. Dylan couldn't have been more helpful and the end result was a saving of $100+.
Unfortunately the comparison, from my end, was in relation to the post 1 April price, and the contract I have entered is for 1 month only, then the price also goes up as well.

March 6, 2026
Unprompted review

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