Cantraig.co.uk Reviews 86

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a few Agnes & Cat watermelon lip balms from Cantraig.co.uk which I absolutely love and find are hard to beat, Cantraig had a very good selection of their flavours along with lots of other in... See more

Rated 5 out of 5 stars

Excellent customer service. Amazing wax melts plus other goods Goes out of their way to help and nothing is too much trouble. Definitely worth 5⭐ plus more. If you haven't tried them you really ne... See more

Rated 5 out of 5 stars

Love this vendor, always fantastic quality products and excellent service. I've used Cantraig many times and I have not once been let down. Whether its wax melts, body products or any home fragrance... See more

Rated 4 out of 5 stars

Very pleased such a good selection of items , a shame alot of what I wanted was sold out but it hasn't put me off! Just proves this shop is good value and popular!

Company replied

Company details

  1. Home Goods Store
  2. Bathroom Supply Store
  3. Candle Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Gift Shop
  6. Home Improvement Store

Written by the company

Maker and retailer of Wax Melts, Candles, Bath & Body Products. Handmade products, Eco friendly packaging.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 5 out of 5 stars

Monthly Melters Club

I’ve been wanting to try this company for quite a while, I’ve seen so many good reviews about them and their products. I decided to jump straight in and join the Monthly Melters, a great way to sample their huge choice of scents and an incredibly reasonable price. I wasn’t disappointed when my order arrived. My order was dispatched the very next day and my box of goodies arrived just a few days later! Fantastic service and very very friendly and helpful. Perfect. I can’t wait to receive my next order.

October 3, 2022
Rated 5 out of 5 stars

Wax melts

This companies wax melts are really good value for money.the scents I have tried so far,are strong and ĺong lasting. I recommend you give this company a try!

September 12, 2022
Rated 5 out of 5 stars

Great company

Great company. Webpage easy to follow. The wax melts smell devine. Postage was fast and communication was brilliant

September 1, 2022
Rated 5 out of 5 stars

Wonderful world of Wax 🤩

I found Cantraig through an advert that my wax loving friend spotted for their Monthly Melters Club (sub box) I was a little dubious as the boxes were so cheap BUT how wrong was I.

When the box came it was presented well with every effort made for detail and the wax melts themselves are amazing I love the cubes as it’s no mess no fuss just out the pack into my warmer.

Cantraig also have an amazing customer service along with superb communication. All in all an excellent company with great products. I highly recommend Cantraig and I’m looking forward to shopping with them in the future.

August 26, 2022
Cantraig.co.uk logo

Reply from Cantraig.co.uk

Thank you so much for your lovely review. We really appreciate it! 🖤

Rated 5 out of 5 stars

These wax melts smell absolutely…

These wax melts smell absolutely amazing I have also signed up for the monthly subscription box excellent value for money, if you want gorgeous scents that fill your home please give this little company a go you will not be disappointed!!!!

August 23, 2022
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Reply from Cantraig.co.uk

Thank you so much for your review, such kind words 🖤

Rated 5 out of 5 stars

Amazing customer service above and beyond !

When I say that this person goes above and beyond for customers (messaging after hours due to working times ect ect) I truly mean it I was ordering for teacher gifts and as a teachers has allergy she was even kind enough to message her suppliers and then send me the allergy list to then pass on I absolutely love how well packaged and presented these are and it is my 4th order from them I just love all their melts and products ! I couldn’t be happier ! Will most definitely be ordering in the near future !

July 14, 2022
Unprompted review
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Reply from Cantraig.co.uk

Thank you so much for such lovely words. It was a pleasure to do this bespoke order for you 🖤

Rated 5 out of 5 stars

Arrived quick

Arrived quick. Well packaged. Smells amazing will definately order again

May 18, 2022
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Reply from Cantraig.co.uk

Thank you for your kind review. I’m delighted you are happy with everything ❤️

Rated 5 out of 5 stars

Mystery box

I was very pleased with my mystery box, I received 2 lots of wax melts, pillow spray and two large bath bombs which my granddaughters immediately claimed! Everything was top quality and beautifully wrapped. I will be ordering another for a friend’s birthday.

May 5, 2022
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Reply from Cantraig.co.uk

Thank you Jeannie for yet another outstanding review ❤️

Rated 5 out of 5 stars

Great service

Great service - ordered at 9:30am and was delivered the same day. Products smell great too.

April 30, 2022
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Reply from Cantraig.co.uk

Thank you for your review! ❤️

Rated 5 out of 5 stars

* EDIT RESOLVED * Bottle had leaked

EDITED POST PLEASE READ CAREFULLY

After this vendor contacted me this problem was swiftly resolved within minutes, there customer service is fabulous polite and professional. Looks like it was bashed about by Royal Mail as the one bottle was absolutely fine. I will definitely purchase again and apologise for me being a little blonde and not reading the website if any problems to contact them.

Bottle had leaked, wax snapped (although you snap it to melt anyway) come in a Jiffy bag would of expected it to be better packaged. Wouldn’t order again sorry

March 15, 2022
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Reply from Cantraig.co.uk

Hello Julie, first off I am very sorry your order arrived damaged, if you had of got in touch with us we would have sent out a replacement order right away. This is even set out on our website as one of our priorities, however we do need to be notified so we have a chance to put things right.
Our wax melts are not “snap bars” they are packs of 4 individual melts, so I’m unsure what you mean by them being snapped.

Again I apologise that your bottle leaked, yours was one of 6 orders containing pillow spray that where sent that same day and to our knowledge this is the only one that has arrived damaged. (Since your review yesterday we have reached out to all customers and have had a good response so I believe this is an isolated incident).

Our packaging consists of more than just placing the item into a Jiffy bag as you have made it sound. We wrap the items in tissue paper, the order is then wrapped again in a
honeycomb paper packaging/Cushioning Wrap and then into a Compostable & Biodegradable mailer bag.

Customer satisfaction is very important to us, we just wish we where able to speak to you about this so we could have helped you out.
I have sent you an email to find out what exactly was damaged and if you can get back to us we can send out a replacement for you.

This is our first poor review in 2 years so I hope you trust that this is a one off and with your feedback will be improving how we package.
Many thanks.

Rated 4 out of 5 stars

Very pleased such a good selection of…

Very pleased such a good selection of items , a shame alot of what I wanted was sold out but it hasn't put me off! Just proves this shop is good value and popular!

October 20, 2021
Cantraig.co.uk logo

Reply from Cantraig.co.uk

Thank you for your review. We are sorry the items you wanted where out of stock, most products are replenished regularly, if you would like to email us we can let you know expected dates these items will be back in stock. Contact@cantraig.co.uk

Rated 5 out of 5 stars

I got a lovely sample box containing 2…

I got a lovely sample box containing 2 different scents, I wanted to give them a try in my scentsy warmers!
They work! And they smell divine! Especially jamaicanmecrazy.

Thankyou cantraig x

October 1, 2021
Unprompted review
Cantraig.co.uk logo

Reply from Cantraig.co.uk

Thank you for your kind review. We are delighted to hear they work well in your electric warmers!
Many thanks.

Rated 5 out of 5 stars

First class service

Once again Cantraig have been a pleasure to order from. So helpful, assisting me all the way through my order. Answering questions when I managed to lock my account. First class service

September 20, 2021
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Reply from Cantraig.co.uk

Thank you Allison

Rated 5 out of 5 stars

Fantastic products as always

Fantastic products as always! We are absolutely loving the soaps, now have one in each bathroom.
Especially the red clay.

September 8, 2021
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Reply from Cantraig.co.uk

We are glad you like our soaps. Thank you for your review.

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