There are many positive things about this company, such as their good rates and good AM rating. I found out the area of the customer portal under transaction is for withdrawals, and not to view the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No agent required, easy online application, good rates! I've gotten two annuities from Canvas so far. Very Best Regards, Tom Scott 🗽 Author of Stack the Legal Odds in Your Favor ● Speaker ● World... See more
Company replied
It is designed for the individual annuity buyers. Also no middle hiding fee for the contract process. The customer no need to pay the commission fee for the deal. Also the simple MYGA products are hel... See more
Company replied
Of the reviews I have read, I found the complaints were targeted to the application process. I did not have any problems, followed it step by step. Only had to call about 1 issue that was totally my m... See more
Company replied
Company details
About Canvas Annuity
Written by the company
Simple, people-first process and great rates.
Apply Now
Canvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.
Find Out More
Meet our Licensed Reps
The Canvas Way
Written by the company
- Making saving for tomorrow simple and stress-free by offering simple products paired with modern technology, and working with trusted industry partners.
Contact info
7272 E Indian School Rd, Suite 100, Scottsdale, 85251, United States
- (888) 970-3556
- contact@canvasannuity.com
- canvasannuity.com
4.4
Excellent
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy
Company is well established, easy to work with and offers very competitive annuity rates
June 4, 2025
Reply from Canvas Annuity
Thank you for the great review, John! We're glad to hear you've found us trustworthy and easy to work with. It's our goal to provide both peace of mind and competitive value to our customers, and we appreciate you recognizing that. Please don’t hesitate to reach out if there’s anything more we can do for you!
Easy good trustworthy
June 3, 2025
Reply from Canvas Annuity
Thank you for your review, Richard! We’re so glad to hear you found the process easy, trustworthy, and overall, a good experience. We appreciate your confidence in us and are always here if you need anything!
Reply from Canvas Annuity
Thank you so much for your kind words! We're thrilled to hear that Cynthia was able to assist you and provide such helpful, courteous service. We'll be sure to pass along your appreciation to her. Please don’t hesitate to reach out if there’s anything else we can do for you.
Don't trust that data entry will be correct. Errors Galore!
Data entry at Puritan Life Canvas Annuity is so bad that after submitting paperwork, you have to contact them to confirm that they entered account numbers, routing numbers, and distribution dates correctly. I have had to fix their errors on at least three policies.
The Annuity Customer Service Manager emailed me and explained what happened to my latest distribution check. They mixed up the account number and had the wrong distribution date. Here is the kicker. She did not apologize on behalf of Puritan Life. Their mistake resulted in several hours on my part of trying to figure out what happened.
I am now waiting for a third interest payment distribution because Canvas Annuity can't figure out the annual interest on a policy correctly! It's not that hard, folks. Initial investment times APY distributed on the anniversary date. I know what that number is, but they can't figure it out. Example: $150,000 x 6.55% equals $9,825. See how easy that is?
But it is going to take three attempts on their part. Truly sad and disappointing.
Response to Canvas Annuity:
You haven't yet resolved the issue fully. You made a mistake. You disbursed funds nine days early. And it appears that your solution does not account for this fact as the second distribution was short $14.99 in interest. It appears that you don't want to pay the interest on the amount that you dispersed on 5/19 - the check that I haven't received yet.
You claim that you want to address this issue with us, but you don't offer how this can happen. Please have a Vice President call us.
May 28, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for your feedback, and we sincerely regret the inconvenience and frustration you've experienced. We understand how important accuracy and clear communication are, and we truly apologize for the time and effort you’ve had to spend resolving these issues.
As mentioned in our recent correspondence with your husband, we have thoroughly reviewed the situation and addressed the processing errors with our team. While the experience fell short of expectations, please know we are taking steps to prevent this from happening again.
We appreciate your patience and continued feedback as we work to improve every aspect of our service.
Happy With Results
I experienced a few technical problems with online application but their customer service was very good at helping me through the entire process. Very pleased with doing business with them.
May 29, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for your kind review! We’re sorry to hear you experienced a few technical issues during the application process, but we're so glad our customer service team was able to assist you and make things right. We truly appreciate your patience and are very pleased to have you as a valued client. Please don’t hesitate to reach out if you ever need anything in the future!
Issue date of the policy
I sent two checks to cover the annuity fund. At first, I didn't see the policy, even after I saw Cavas already deposit both checks and spoke to representatives a couple of times. Not until I emailed and got a reply from agent Jose the same day. Now the policy is active, and the issue date is back to the original date, so I receive all the interests. I'm satisfied with the product and service that Cavas provides.
May 22, 2025
Unprompted review
Reply from Canvas Annuity
Maggie, thank you for your review, and we truly appreciate your patience. We’re very sorry for the delays you experienced during the policy setup — they occurred while we were in the process of transitioning to our new customer service team, and we understand how frustrating that can be.
We’re glad to hear that Jose was able to assist you promptly and that everything is now in place, with your policy correctly dated and earning full interest. Your satisfaction means a lot to us, and we’re grateful to have you with Canvas. Please don’t hesitate to reach out if there’s ever anything else we can help with!
Bryson Martin is a super knowledgeable…
Bryson Martin is a super knowledgeable representative and always helpful ! Also great rates
May 15, 2025
Unprompted review
Reply from Canvas Annuity
Thank you so much for the kind words, Malcolm! We're thrilled to hear that Bryson has been helpful and knowledgeable — we’re lucky to have him on the team. We're also glad you're happy with the rates. Let us know if there's anything else we can do for you!
Hard to contact
I tried calling a Canvas representative to speak about the type of annutity to list on the application, as well as that the account # may not be complete. I always get placed on hold and never have had conversation. I ended up speaking with a Puritan representative. They said I was to get a call back. That was 3 days ago.
May 17, 2025
Unprompted review
Reply from Canvas Annuity
We’re very sorry to hear about the trouble you’ve had getting in touch with us. That’s not the experience we want anyone to have. We truly appreciate you reaching out and bringing this to our attention.
Please give us a call directly at 888-970-3556 — we’re standing by and ready to assist you. You can also email us anytime at contact@canvasannuity.com. We want to make sure your questions about the application and account details are fully resolved as quickly as possible.
We look forward to speaking with you soon and making this right.
The process was easy however the…
The process was easy however the paperwork that I received did not mentioned the 6.20% rate so I am a little bit concerned by this but waiting to see once the process is finalized to access my account online.
May 14, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for your feedback — we’re glad to hear the process felt easy for you! We understand your concern about the rate not being reflected in the paperwork you received. Once your policy is finalized and issued, your full issue packet will include the confirmed 6.20% rate along with all the policy details. You’ll also be able to view everything clearly when you access your Canvas Customer Portal.
Should you have any questions in the meantime or need anything at all, please don’t hesitate to reach out — we're here to help! Welcome to Canvas!
Fast service and attentive advisement.
May 12, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for the kind words, Kevin! We're so glad to hear you had a fast and attentive experience. Providing thoughtful service is what we strive for, and we appreciate you taking the time to share your feedback!
Very easy for a first-time user like me.
May 11, 2025
Reply from Canvas Annuity
Thank you so much for your feedback! We're thrilled to hear that your first experience was easy and smooth. If you ever have questions or need support in the future, we're here to help. Welcome to Canvas!
My 3yr annuity has come due and I…
My 3yr annuity has come due and I filled out a form requesting that the full proceeds be mailed to me with a check. It has been a week and no one has gotten back with me as to the status of the check.
May 8, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for bringing this to our attention. We're sorry for the initial delay and truly appreciate your patience. We're glad we had the opportunity to connect and resolve the issue. If you have any further questions or need additional support, please don’t hesitate to reach out — we're always here to help.
Follow-up suggestion
This is a follow-up to my previous review.
Just a simple suggestion to improve your service in ensuring customers are not left in the dark.
When you have received the funds, can you please send an email confirmation that funds of $$$ have been received. I have other annuities with another company and that's what they do. It puts me much more at ease knowing that the money deducted from my bank account is in good hands. Thanks.
May 1, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for your follow-up and for sharing this helpful suggestion. We truly understand how important clear and timely communication is — especially when it comes to your money. We’re glad we were able to resolve your initial concern, and we’ve shared your feedback with our team to explore adding email confirmations for fund receipt in the future. Your input helps us improve, and we appreciate you giving us the opportunity to do better.
Easy of use and crisp explanation in…
Easy of use and crisp explanation in the documents for the intended annuities.
Already recommended to few friends in my 50+ age group.
April 23, 2025
Unprompted review
Reply from Canvas Annuity
Thanks so much for your kind words! We're glad to hear you found the process easy and the documents clear. It means a lot that you’ve already recommended us to your friends—thank you for your trust and support, Arun. We're glad you're here!
I had always gone through an insurance…
I had always gone through an insurance agent for my annuities, so going with Canvas and no insurance agent was a new experience for me. I found the customer support people very helpful in guiding me through the process of transferring money from another annuity to Canvas.
February 10, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for your thoughtful review, Dave! We're so glad to hear that our team was able to support you through this new experience. Transitioning without an agent can feel different, and we're happy we could help make the process smooth and clear. If you ever have more questions, we’re always here to assist. Welcome to Canvas!
Reply from Canvas Annuity
Thank you for your review! We're glad to hear you're enjoying Canvas and benefiting from the high interest rate. If you ever have questions or need support, we're here to help!
I had a great experience working with…
I had a great experience working with Jose Jasiel Escalera. He clearly knows their product inside and out, and took the time to answer all of my questions with patience and clarity.
April 11, 2025
Unprompted review
Reply from Canvas Annuity
Thank you so much for your kind words, Mike! We're thrilled to hear that you had a great experience with Jose. His product knowledge and dedication to clear, thoughtful support truly make a difference, and we're glad it showed in your experience. We'll be sure to pass along your appreciation!
Feel easy and comfortable using it!
April 11, 2025
Reply from Canvas Annuity
Thanks so much for your kind review! We're glad to hear you're finding it easy and comfortable to use—exactly what we aim for! Let us know if there's anything else we can do to make your experience even better.
very good..
April 10, 2025
Reply from Canvas Annuity
Thanks so much for the 5 stars! We're glad you had a very good experience — we're always here if you need anything else. Welcome to Canvas!
Reply from Canvas Annuity
Thank you for your feedback! We're glad you found our rates competitive and our systems helpful. If you ever need assistance, we're here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.