CanvasByNumbers Reviews 1,259

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including the canvases and paints, noting their smoothness and ease of use. Many people appreciate the detailed designs and the wide variety of choices available, with some highlighting the excellent results of custom orders. The overall user experience is frequently described as soothing and meditative, making it an enjoyable activity. However, some customers expressed dissatisfaction with the delivery service, mentioning issues such as delayed shipments, lost packages, and incorrect orders. A few other people also felt that the brushes provided were subpar or that some lighter paint colors did not adequately cover the numbers on the canvas.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality of the canvases,... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of canvases, paints,... See more

Order

People report positive experiences with order. Many customers find the ordering process easy and appreciate... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers find the process fun, meditative, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise fast shipping, with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It took a while to receive my items but the quality absolutely makes it worth it. The paint is super smooth and the canvas is great and easy to paint. The numbers are clear and even some are shaded d... See more

Rated 5 out of 5 stars

The quality of your custom designs are the best I could find in the market. The attention to minute details and then you design it with fewer colours than your competitors. The quality of you can... See more

Rated 5 out of 5 stars

I've purchased from other creative hobby sites, none have delivered as well on speed and customer service like they have. Redj is a true ride or die. I've had two instances where I have had to reach... See more

Rated 5 out of 5 stars

First, I love the painting I ordered. The company is communicative and responsive. The shipping takes exactly how long they say and I had no issues. Second, I messed up and ordered a duplicate paint... See more


Company details

  1. Paintings Store

Written by the company

Canvas by Numbers is one of the leading paint by numbers companies selling in over 35 countries. We partner with artists worldwide to sell licensed & unique artwork using quality materials. We ship from our warehouses in Texas (US) and Shenzhen (CH), and we hope you will enjoy releasing your creativity with our painting kits!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 10% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

This website is a complete scam

This website is a complete scam. I placed my order on 1/6/2026 with an expected delivery date by 1/18/2026. It's now 2/6 and I STILL DO NOT HAVE MY ORDER! I contacted customer support, who simply offered to "re-ship" my order (which probably doesn't even exist; they just don't want to refund money), and I requested a refund instead. I was told I would receive a response within 48hrs of last contact; it's now been 4 days, and no response, so I'm filing a dispute with my bank. Positive reviews are more than likely bots. DO NOT TRUST THIS COMPANY! It is NOT US-based like they say, it reports being "shipped" by unknown shipping companies in China, you will never receive an order. Complete scam

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

My order arrived in a timely manner

My order arrived in a timely manner in good condition. I have yet to begin this project so I cannot comment on such things as the quality of the paint, but the canvas is defect free. I can see myself placing another order with CBN.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered wrong set

I accidentally ordered a set my daughter already had. I tried to cancel the order, but it was too late. Then one of your reps assisted me with returning the incorrect set and obtaining a refund. I got a different set for my daughter and she loves it!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

CanvasByNumbers is my go to PBN

CanvasByNumbers is my go to PBN. They provided quick customer service when I accidentally ordered the wrong painting and corrected my order for me. I love the quality of the canvas and paints. They also have a great range of paintings to choose from. Their rewards program is easy and valuable.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Easy to order and regular delivery updates to the UK. Took 2 weeks right before Christmas so I think exceptional service. Would happily use again.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great art selection, high quality canvas and paint

I love the art selection. Being able to reproduce a Monet or Van Gogh is so satisfying and I feel like I learn a lot about the artist's process whenever I do one. I like to look up the history of the original painting before I start.
The paints and canvas are also very nice. I also love that they use burgundy for the numbers, which makes it easier on the eye. The brushes they send are fine for a single use , but I use my own.
The only thing I don't like is that it takes so long for shipping. I don't receive my kits for several weeks. I'm slightly obsessed with these right now, so it seems like a really long time to wait. Also they send a sheet of number stickers for the paint and the 6 and 9 are exactly the same shape. Seems like it would be easy to create stickers with a line under the bottom of the number. Those are small complaints, though, for how much enjoyment I get from these.
I have not tried a custom creation yet, but haven't been able to find a paint by number for the Swedish Vasa ship, so may order that as a custom kit soon.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Having Choices

I love that you can choose how you want the canvas to be done. I like to get my canvas on a wood frame. It comes that way and I don’t have to do it myself. Also like the variety of paintings to choose from. My only complaints would be the length of time it takes to receive the paintings and maybe larger paint pots so you don’t have to BUY extra paint. It’s a great website.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Deligheted by the product.

I was impressed by the care and attention that was given even to the packaging. Excellent quality, attention to the smallest detail. Delivered what was promised and even a small quality gift without asking for it. I am really enjoying painting and I strongly recommend Canvas by numbers

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

You’ll love it

Very easy to order. Uploading a photo and cropping or adjusting is simple. Once shipped you get a tracking that’s pretty decent and when my wife opened the box and saw what it will be she couldn’t wait to start working on it. Good quality and frame for the money. We have given a few of these to our niece also and when they are finished they look GREAT

December 25, 2025
Unprompted review
Rated 4 out of 5 stars

Good overall- little hitch with delivery process

Frame quality is decent and it came with a lot of pins to stretch and frame my canvas fabric. Thought I put my address in properly- how the website prompted- but I was told I needed to confirm my address. It did end up showing up a small bit later than expected but it was the holiday season.

December 27, 2025
Unprompted review
Rated 4 out of 5 stars

fun and relaxing to do

Love the new brushes that were extra! I have done 98 paint by number - call me crazy - and like your service and canvas and picture selection. I have done one by another company that had better paint - better container and paint more fluid - fyi thanks for asking. Judy

January 9, 2026
Unprompted review

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