Canvas Creatures Reviews 202

TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

Canvas Creatures has delivered great pictures in the past, which is why I've chosen them again. However, during my recent experience, there have been delays and lack of communication regarding my orde... See more

Rated 1 out of 5 stars

As a returning customer, I know first hand how good Canvas Creatures can be and I expected nothing else this time around. Only this time, other than an order confirmation, I have had nothing else from... See more

Rated 1 out of 5 stars

You get told when ordering it’s 4 working days for the design but instead 10 working days and 2 emails later with no response - absolutely shocking better get my money back, waste of time. Family orde... See more

Rated 5 out of 5 stars

I cannot recumbent Canvas Creatures more for their excellent interpretation of your pets submitted image onto canvas. The finished artwork becomes something so special to treasure for years. I have... See more

Company details

  1. Poster Store

Information provided by various external sources

Canvas Creatures specialises in creating graphic illustration portraits. We take photos of your pets, turn them into amazing works of art, and then produce beautiful products from them like canvas prints or t-shirts. Get in touch to find out more!


Contact info

3.3

Average

TrustScore 3.5 out of 5

202 reviews

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Rated 1 out of 5 stars

Don't know what's changed...

I am still waiting on an amended proof for my order placed on 25th May. It is a father's day gift so it's unlikely to arrive in time now. No response to my email today either. I have bought 2 canvases previously and they are fab, never had an issue before. So disappointed 😞

June 15, 2021
Rated 5 out of 5 stars

Brilliant product

Brilliant product, beautifully finished. Ordered online. Nice, easy to use and quick to respond to any concerns. Quick delivery. Overall extremely pleased and would recommend. A++

June 4, 2021
Rated 2 out of 5 stars

I've purchased from here a number of…

I've purchased from here a number of times now and whilst the finished product is great their communication isn't. They advise that it takes 3-4 working days for the artist to work on the print and each time I've ordered it has been much longer. When you email to chase it takes at least 3 days for a reply. I think for the price you're paying they need to work on better/faster communication

April 7, 2021
Rated 4 out of 5 stars

The product was fabulous but I had to…

The product was fabulous but I had to email to find out what was happening with it. Didn’t get a notification it was sent either which is a bit annoying. I believe you are a small business but giving timelines makes a difference with updates.

March 28, 2021
Rated 1 out of 5 stars

Not a great customer experience

Had a great experience of the company a couple of years ago so ordered again for a friend's birthday. Took longer than usual to arrive but that was fine. However, I received the wrong picture - different dog. Notified the company on Monday 25th - response slow and still no replacement on the 2nd Feb. Birthday has been and gone. Disappointed.

February 2, 2021
Rated 5 out of 5 stars

Everything I wanted.

Everything I wanted.

I took the opportunity to have a picture done of my beautiful boy,Picton. He's now back in the heart of the home where he belongs. We all love the image of him. I was really impressed with the likeness and the quality of the canvass we received.

January 29, 2021
Rated 5 out of 5 stars

Fantastic service and product

Fantastic service and product. My friend absolutely loves the picture of her dog. Can’t wait to get one done of my own dogs! Would highly recommend. 10/10!

January 18, 2021
Rated 5 out of 5 stars

Wonderful print, excellent service

Delighted with the print and the customer service and communication was excellent-I wanted my print to match another that I had received as a Christmas present and so pleased with the result. So refreshing to deal with real people rather than robots-nothing was too much trouble. 🐶

January 16, 2021

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