The Canyon Store (CanyonStore.be) Reviews 

386
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I am located in the United States and was concerned about the Tariff exemption lifting. The Canyon Store rapidly ships my order before the deadline. I have bought a lot of gear from them over the year... See more

Company replied

Rated 5 out of 5 stars

I am located in the United States, and generally get as much of my canyon gear from local shops and people I know. We have gone through several canyoneering bags, and my wife is convinced this bag w... See more

Company replied

Rated 2 out of 5 stars

Received item on time ,however at the time of collection been told to pay £55 customs fees. I would have reconsider my purchase if I knew I had to pay customs fees on top of the delivery charges,... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Canyon Store was amazing as I ordered a pair of boots for my brother and the courier in the UK delivered it elsewhere , without us being able to track it down. The customer service... See more

Company replied

Company details

  1. Outdoor Sports Store

Written by the company

The Canyon Store (www.canyonstore.be) was founded in 2008 by Daniel Buvens. Since then it's been the number one place to be for all your canyoning gear.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

386 reviews

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4.6

All reviews

(386)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

No Compliants

I was looking for Bestard Canyoneer Guide shoes and found them here for the lowest price. Prior to my purchased I noticed that there was a discount code available. By the time I was ready to order the coupon code had expired. I contact them and received a response within a few hours. Daniel personally emailed back and offered the extend the coupon, since I had a relatively large order ($1,200+ Euros). Shipping to the U.S. was $39.99 Euro, which seem kind of pricey, but the coupon code pretty much covered the shipping charges. It seems like they're not a huge operation. A lot of items were available on backorder which gives me the impression they order from the manufacturer after you place the order. This obviously adds to the shipping time, but they tell you upfront that shipping will usually take 3 weeks or so. That's probably my only gripe if I had one. Otherwise, the transaction was pretty painless and Daniel was responsive to emails. Bottom line I would order from them again if I was not in a hurry to receive the products.

November 8, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thank you for your feedback. regarding the shipping... the cost of shipping is only 39.99 euro - which is about 1/4 of the *actual cost of shipping*. Don't believe me? Try sending a 20kg package to Belgium and let me know how much you pay ;-)
We try to keep all articles in stock, but due to space limitations this is not always possible. Indeed we order then at the producer. This allows us to offer you 300+ articles with limited stock room.

Rated 5 out of 5 stars

1st time order

Everything is as shipped to full satisfaction
Very good service and I was always informed about the status

October 17, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thanks for your kind words. Your review encourages us to make the service even better!

Rated 5 out of 5 stars

Book order

Fast, Good, Recommended

October 16, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thanks for your kind words. Your review encourages us to make the service even better!

Rated 4 out of 5 stars

I feel regret a little...

It was an inquiry about shipping status, but there was no reply. It's too bad.

But,except that point it was good all.

October 6, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Dear Sir,
you inquired about a tracking number for the shipment on the exact date that it was delivered. Therefore I did not reply, because the tracking site showed that you already received the package. That is the reason why there was no reply.
Kind regards
Daniel

Rated 5 out of 5 stars

Exemplary

Fast replies, good and easy to navigate webshop. Professional attitude.

October 5, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thanks for your remarks!

Rated 4 out of 5 stars

Well organized but long waiting periods

Very friendly, well organized, long waiting periods

October 2, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Unfortunately the waiting period for ropes is always a bit longer. You can see on the website which products are in stock, and if they are on backorder, then there is usually a 2 - 4 week waiting period. Again, apologies for the delays...

In this particular case the order was placed on 17th September and shipped on 4th October, which is a 2 1/2 weeks waiting period. This is within the normal expected delays.

Rated 5 out of 5 stars

Great service

Great Service, Fast delivery.

September 11, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thank you for the feedback, glad to be of service!

Rated 5 out of 5 stars

Incredible customer service!

I placed an order with Canyon Store and my order was botched (not really important how). I contacted Canyon Store and my issue was handled in a professional, friendly, and helpful manner. I had a special request while exchanging the order (shipping back proved to be an issue) and Canyon Store was very calm and helpful in the matter.

It's also worth noting that I received my original botched order very quickly, even Stateside! Canyon Store was also incredibly prompt in responding throughout the entire experience.

Highly recommended!

September 1, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Only happy when the customer is happy. I am glad that we could sort this out.

Rated 5 out of 5 stars

Trustworthy seller!

I contacted canyonstore.be and made order via Facebook. Everything: the respond from the shop, accepting order and sending the pocket went very quickly and smoothly.

August 22, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

CanyonStore.be is glad to be of assistance and hopes to see you again soon...

Rated 4 out of 5 stars

Great Service

Very fast answer to all my questions and delivery was right on time and well packed.

August 16, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thank you - also let us know how we can improve our service, so that next time you can give us a five-star-review?

Rated 5 out of 5 stars

Fast and easy

Clear website, easy to find info. The chat function is nice as well. No negative points.

August 10, 2016
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Reply from The Canyon Store (CanyonStore.be)

Thank you for the review!

Rated 5 out of 5 stars

Excellent services

Great, fast communication, super fast delivery. I ordered an item which was not on stock- CanyonStore made it send to me straight from producer to shorten delivery time. I'm recommending this shop to all my friends and familly

August 9, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thank you for the review!

Rated 4 out of 5 stars

Quick & easy

The order arrived as expexted

August 8, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thank you - also let us know how we can improve our service, so that next time you can give us a five-star-review?

Rated 5 out of 5 stars

Pleasure to do business with

Fast delivery, no trouble with additional changing items after checkout.

August 7, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thanks for your review!

Rated 4 out of 5 stars

great store

nice people, good support

August 6, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thank you - also let us know how we can improve our service, so that next time you can give us a five-star-review?

Rated 4 out of 5 stars

Great staff to work with, quick service, best product.

Great service. The store messed up and sent my package to a women in New York and I received hers and they expedited out packages back to the correct owner. Best place to go for good priced, quality canyon gear!

August 3, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Please allow me to offer you free shipping on your next order as a compensation!

Rated 5 out of 5 stars

Great personal advice and fast delivery

Every time you ask something you get a honest reply based on the personal experience and expertise from the shopowner. His first concern is clearly customer satisfaction above profit.

Last time I made an order it was Thursday afternoon, on Friday morning the package was delivered. Can it go any faster?

And he always adds a little present to the package...

May 10, 2016
Unprompted review
Rated 5 out of 5 stars

Passioned by canyoning - very good material

¨Passioned by canyoning, canyon store delivers you more than a decent service. You find a full range of quality material. Being fully engaged in the canyoneering world, Daniel knows his products, knows what a canyoneer needs en which product does the work you want it for in the canyon.
Daniel is always willing to give you an honest advice to find the material that fits you. And the delivery is perfect.

May 10, 2016
Unprompted review
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Reply from The Canyon Store (CanyonStore.be)

Thanks for the review!

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