I am located in the United States and was concerned about the Tariff exemption lifting. The Canyon Store rapidly ships my order before the deadline. I have bought a lot of gear from them over the year... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am located in the United States, and generally get as much of my canyon gear from local shops and people I know. We have gone through several canyoneering bags, and my wife is convinced this bag w... See more
Company replied
Received item on time ,however at the time of collection been told to pay £55 customs fees. I would have reconsider my purchase if I knew I had to pay customs fees on top of the delivery charges,... See more
Company replied
Excellent service. Canyon Store was amazing as I ordered a pair of boots for my brother and the courier in the UK delivered it elsewhere , without us being able to track it down. The customer service... See more
Company replied
Company details
Written by the company
The Canyon Store (www.canyonstore.be) was founded in 2008 by Daniel Buvens. Since then it's been the number one place to be for all your canyoning gear.
Contact info
Firmin Jacobslaan 44, 3545, Halen, Belgium
- + 32 497 35 89 94
- daniel.buvens@canyonstore.be
- canyonstore.eu
4.6
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reasonable price
Reasonable price, also good freight charge. Pleasantly surprised at how quick they posted and delivered. 8 days from Belgium to Australian Bush.
February 21, 2018
Unprompted review
Great communication and service
My order was shipped quickly and returning one of the unused items went smooth. Thanks for the good communication and service!
February 15, 2018
Unprompted review
Always a very quick and excellent …
Always a very quick and excellent service! Thanks for that!
February 9, 2018
Unprompted review
at canyonstore I found what I was …
at canyonstore I found what I was looking for, at an exelent price. Delivery was smooth. No complaints whatsoever.
December 7, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks, and enjoy your canyoning trip!
Trustworthy people
Trustworthy people. Quickly dispathed, worth every penny of it
November 29, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thank you!
Service is excellent!
October 30, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks for the review. CanyonStore.be is _always_ trying to make the service better, and your review encourages us to become a little bit better day after day....
Reply from The Canyon Store (CanyonStore.be)
Thanks, and enjoy your canyoning knife.
Fast and funktional delivery.Everything …
Fast and funktional delivery. Everything okay.
October 8, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks for your feedback. Remember to check back regularly, because we will also add caving (speleo) material soon!
Good and fast service
Material came very fast, very friendly person at the phone, who cared about good service. Thanks!
October 6, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks for the feedback! We always try to give the best possible service.
Bestard Canyon guide Ladies Boots …
Thank you for helping to make this purchase stress free. Excellent communication, very fast delivery to the uk. Great product. Thank you.
September 29, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks!
Good for International Orders
Great store for ordering internationally to Taiwan. First order went without a hitch and we got what we needed at a great price in a few weeks. I do wish there was a wider selection of anchoring gear/wetsuits etc.. So hard to get these things where we are!!
September 19, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks for the review! Your 5 star review helps us to get even better in the future.
Highly advisable.
Nothing to say; easy shop, fast sending, good reception. I'm sure I will shop more canyoning stuff in the near future.
September 18, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks for your feedback. Remember to check back on a regular basis because we add new products on a daily basis. At this moment www.canyonstore.be already has more than 350 different items in stock!
Order on Monday and Tuesday delivered
August 24, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks for your review!
poor packaging
August 18, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Dear Philippe,
Your parcel was delivered on 8 August at 11:25. From your comment I can deduct that something was wrong with the packaging. Were your products damaged? If so, you should let us know as soon as possible, because the packages have insurance. If your package or goods are damaged upon arrival you should send us pictures and/or call us so that we can do something about us. All our parcels are prepared with love and care, so we hate to see that this happens. Unfortunately you did not contact us, and this review is the first comment we hear from you, and by now it is too late to file a complaint at the courier service. Next time, call us first before posting a bad review.
Thanks and have a nice day!
Kind regards,
Daniel Buvens
Founder/Owner The Canyon Store
Quick shipping
Quick shipping, already had all of my gear (9) individual pieces within 3 days
August 4, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks!
Super service
Super service, very nice, useful and fast reply to mails and questions ! And very fast delivery !
July 29, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thanks!
Reply from The Canyon Store (CanyonStore.be)
Thanks for the feedback. Feel free to recommend www.canyonstore.eu to all your friends!
Reply from The Canyon Store (CanyonStore.be)
Thanks!!
Fast delivery
July 14, 2017
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thank you for your 4 star review. What can we do better in the future to earn 5 stars?
Reply from The Canyon Store (CanyonStore.be)
Thanks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.