capellisport.com Reviews 1,226

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with the customer service, describing it as unhelpful, unresponsive, and difficult to reach a live person. Customers frequently encountered issues with orders, including long delays in processing and shipping, incorrect items being sent, and missing products. The delivery speed was often criticized, with many experiencing much longer wait times than communicated, and some orders not arriving at all. Some people also reported problems with product sizing being inaccurate or inconsistent, and a few mentioned concerns about the durability of certain items. Conversely, a minority of people were satisfied with the quality of the products, finding them to be good or excellent. A few other people also felt that the ordering process was easy and that delivery was swift, with some even receiving their items earlier than anticipated.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the quality of items, with some finding... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, incorrect items,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While many reviewers praise fast... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, often describing it as "horrendous" or... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the excellent quality of products,... See more

Based on these reviews

Rated 3 out of 5 stars

The shipping portion was excellent. This is not the first 2XL shirt I have from Capelli, but this one (long sleeve) is trending a bit tight, particularly across my shoulders. The material is definit... See more

Company replied

Rated 3 out of 5 stars

Had to pay shipping twice as the sight would not allow me to put both items in the cart. Made several attempts. Would have gone to another company but my Godson requested items from your company for h... See more

Rated 2 out of 5 stars

I purchased 3 of the Men’s Madison 1/4 zip tops for our board members during the 25% off Labor Day sale. The sizing is on the small side so too snug. I need to make an exchange for a bigger size but I... See more

Company replied

Rated 2 out of 5 stars

I placed the order last Friday on Oct 10, it didn’t go out until Oct 15, now UPS tracking says it won’t arrive until Saturday Oct 18. Too late for my kid to use for his upcoming competition on which... See more

Company replied


Company details

  1. Sportswear Store

About capellisport.com

Written by the company

Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.

With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.

Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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Replied to 86% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Capelli Nations Cup

My daughter had the opportunity to participate in the first Capelli Nations Cup 5v5 tournament and I cannot say enough about what a great experience it was. The tournament was well organized and the energy was electric. Loved the DJ and the merch! Well done Capelli!

April 3, 2026
Unprompted review
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Reply from capellisport.com

Hello,

Thank you for your wonderful feedback! We’re delighted your daughter enjoyed the tournament, and we appreciate your positive feedback on the event and the merchandise.

Rated 1 out of 5 stars

The quality of their sportswear is poor

The quality of their sportswear is poor
The sizing of their sportswear is inconsistent
They are an on-line store only - customer service from Capelli is an oxymoron.
There are way too many far better alternatives
There is no way that I can ever purchase anything from this company.

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Size Error

I ordered 2 pairs of Medium socks. At some point in the cart the size changed back to the default size of XS. I realized this once I got the confirmation email, meaning the socks hadn't been packaged or delivered. I was told nothing could be done, that I would need to re-order and return the others, and that I would be responsible for all shipping. This would lead to $20 in socks with $30 in shipping. Just feel like this could've been handled differently.

March 23, 2026
Rated 5 out of 5 stars

quick and timely

March 24, 2026
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Reply from capellisport.com

Hi Terry,

Thank you for sharing your experience! It’s great to hear that you’re satisfied with the delivery speed.

Rated 3 out of 5 stars

Easy ordering and swift delivery

Easy ordering and swift delivery. Would have been 5 stars but sent two wrong items. The return procedure could be better and not rely on organizing our own return shipping for their mistake.

March 24, 2026
Rated 1 out of 5 stars

This company is so terrible even Google…

This company is so terrible even Google blocked customers from leaving reviews because they detected “spam” because of so many negative reviews in a short period of time. I couldn’t leave a Google review because of this. Our club organization chose to order from Capelli in December for a February delivery. It is the end of March and our entire organization still does not have half of the order for every player. There was a mistake in my order for two pair of pants for $100+, I reordered in February and the expected ship date is for the end of April. There is no number to call for customer service, only a bot who responded with the same message saying to expect orders to take 5 weeks to ship. I’ve never experienced such terrible service after spending tens of thousands of dollars through a large club organization. Mistakes are acceptable, simply not communicating and delivering products in a timely manner is not.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a fantastic shopping…

I recently had a fantastic shopping experience that I wanted to share. I ordered a soccer top and bottom for my son, who had outgrown his team uniform from the last session. The process was incredibly seamless. From the moment I placed my order online, I appreciated how intuitive the website was and how easy it was to navigate.

To my delight, the uniform arrived within just five days. This timing was perfect, allowing me to get the decals attached and have everything ready for my son's game the following weekend. I was truly grateful for the prompt delivery, as it made the whole experience stress-free.

Additionally, I was able to take advantage of some great savings during my online shopping. It felt rewarding to find a quality uniform at a good price, which made this experience even better. Overall, I couldn't be happier with how everything turned out. The combination of efficiency, affordability, and excellent service made this shopping experience one to remember!

March 19, 2026
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Reply from capellisport.com

Hi Emily,

Thank you for your wonderful feedback! Your kind comments about our website and shopping process truly mean a lot to us. We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Normally I feel like things are a…

Normally I feel like things are a little overpriced however I found some really good quality things on clearance and was shipped quickly.

March 17, 2026
capellisport.com logo

Reply from capellisport.com

Hi Mike,

We’re delighted to hear you love the products. We appreciate your support and hope to continue providing great value in the future.

Rated 5 out of 5 stars

Fast shipping

Fast shipping

March 10, 2026
capellisport.com logo

Reply from capellisport.com

Hi Kendria,

Thank you for sharing your experience! It’s great to hear that you’re satisfied with the delivery speed.

Rated 5 out of 5 stars

Great product arrived on time great…

Great product arrived on time great quality.

March 1, 2026
Unprompted review
capellisport.com logo

Reply from capellisport.com

Hi Juan,

We truly appreciate your feedback! It’s great to hear that you’re satisfied with both the product quality and the delivery speed.

Rated 5 out of 5 stars

Parfait thanks

Parfait thanks

March 3, 2026
capellisport.com logo

Reply from capellisport.com

Hi Tashi,

Thank you for your kind review! We’re glad everything met your expectations and truly appreciate your support.

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