Capital on Tap Reviews 18,136

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the application process, noting it is quick and user-friendly, often with rapid approval decisions. The service is consistently praised for being excellent, straightforward, and efficient, making it a valuable asset for businesses seeking cash flow. Many people appreciate the helpful and professional customer service, with staff often described as understanding and supportive. The accompanying app is frequently lauded as excellent, easy to use, and well-designed, providing useful features for managing finances and tracking expenses. However, some customers also noted issues with customer service, mentioning unhelpful responses, declined payments, and a lack of flexibility regarding billing dates and fees. A few other people also felt that the process for providing documentation was overly bureaucratic and confusing, and that the app did not always show interest paid.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the ease of use and navigation... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, easy to use, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use, intuitive design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy application. Decision in minutes. Often in business borrowing can be stressful or just having that additional cash flow when needed. COP application made it easy to follow. Also the app is good,... See more

Rated 5 out of 5 stars

When you need an injection of cash flow the last thing you need is a cumbersome system from lenders. Capital On Tap was easy to navigate and obtain an early decision with the fascility ready to use s... See more

Rated 5 out of 5 stars

We are a multi million pound service industry business with approx 400 staff. The signing up process was clear, simple, efficient and seamless. The App is excellent and having a high interest savings... See more

Rated 5 out of 5 stars

Service - it was very easy way to set up your company's card. Application - it was quite effortless and user friendly. User experience - enjoyed overall experience, it was very easy for me t... See more


Company details

  1. Non-Bank Financial Service
  2. Cashback Provider
  3. Financial Institution

About Capital on Tap

Written by the company

At Capital on Tap, our mission is to make running a small business as easy as possible.

We understand that the day-to-day operations of a business can be challenging, which is why we've developed tools and resources that empower business owners to streamline their operations, access fast funding, and earn rewards.

So, if you're looking for a better way to run or grow your business – whether you’re an electrician wanting to buy supplies for your next job or a consulting company wanting to consolidate your team's spend – join the 200,000 businesses across the UK and the US that have placed their trust in Capital on Tap.

The credit card built for small businesses

Written by the company

- Uncapped 1% cashback with no annual fee
- Practical credit limits up to £250,000
- Free company cards with spend controls

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a risk averse business finance…

This is a risk averse business finance company, in my opinion. It feels like a very one-sided relationship. I have had an account with them for 9 years. I have never missed a single monthly payment. They happily take my interest every month, but they never increase my credit facility, despite requesting an increase on several occasions. For that reason, I can not recommend.

May 11, 2026
Unprompted review
Capital on Tap logo

Reply from Capital on Tap

Hello,

Thank you for your review, we really appreciate you taking the time to provide us with your feedback.

We regularly review all of our customer accounts to make sure that we’re lending in the best possible manner. These reviews consider past spending and repayment behaviour along with the credit data available on your personal and business credit profiles.

We also check in on all of our accounts every few months to see the latest available data, which may lead to a credit limit increase.

Please do call our team on 0208 962 7401 if you would like to discuss this further.

Best wishes
Capital on Tap

Rated 1 out of 5 stars

Capital on Tap does Not Help As you grow

I explained to them that my monthly turnover is £80k and they still think that a £7k credit limit is suitable and refuse to increase it. I asked them to do a manual review and the same, they cannot increase the credit limit.

Of course they ask me to use "preloaded funds" i.e. the service which earns THEM interest on your cash.

It's clearly not suitable, I have a impeccable record for 3 years, actively using the card, 1000s of transactions a month, never missed a payment.

Capital on Tap is not suitable to help small businesses as they grow.

Very disappointed, and would not recommend.

May 11, 2026
Unprompted review
Capital on Tap logo

Reply from Capital on Tap

Hi Andrei,

Thank you for your review, we really appreciate you taking the time to provide us with your feedback.

We regularly review all of our customer accounts to make sure that we’re lending in the best possible manner. These reviews consider past spending and repayment behaviour along with the credit data available on your personal and business credit profiles.

We also check in on all of our accounts every few months to see the latest available data, which may lead to a credit limit increase.

Please do call our team on 0208 962 7401 if you would like to discuss this further.

Best wishes
Capital on Tap

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look