Capital on Tap Reviews 18,134

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the application process, noting it is quick and user-friendly, often with rapid approval decisions. The service is consistently praised for being excellent, straightforward, and efficient, making it a valuable asset for businesses seeking cash flow. Many people appreciate the helpful and professional customer service, with staff often described as understanding and supportive. The accompanying app is frequently lauded as excellent, easy to use, and well-designed, providing useful features for managing finances and tracking expenses. However, some customers also noted issues with customer service, mentioning unhelpful responses, declined payments, and a lack of flexibility regarding billing dates and fees. A few other people also felt that the process for providing documentation was overly bureaucratic and confusing, and that the app did not always show interest paid.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the ease of use and navigation... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, easy to use, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use, intuitive design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy application. Decision in minutes. Often in business borrowing can be stressful or just having that additional cash flow when needed. COP application made it easy to follow. Also the app is good,... See more

Rated 5 out of 5 stars

When you need an injection of cash flow the last thing you need is a cumbersome system from lenders. Capital On Tap was easy to navigate and obtain an early decision with the fascility ready to use s... See more

Rated 5 out of 5 stars

We are a multi million pound service industry business with approx 400 staff. The signing up process was clear, simple, efficient and seamless. The App is excellent and having a high interest savings... See more

Rated 5 out of 5 stars

Service - it was very easy way to set up your company's card. Application - it was quite effortless and user friendly. User experience - enjoyed overall experience, it was very easy for me t... See more


Company details

  1. Non-Bank Financial Service
  2. Cashback Provider
  3. Financial Institution

About Capital on Tap

Written by the company

At Capital on Tap, our mission is to make running a small business as easy as possible.

We understand that the day-to-day operations of a business can be challenging, which is why we've developed tools and resources that empower business owners to streamline their operations, access fast funding, and earn rewards.

So, if you're looking for a better way to run or grow your business – whether you’re an electrician wanting to buy supplies for your next job or a consulting company wanting to consolidate your team's spend – join the 200,000 businesses across the UK and the US that have placed their trust in Capital on Tap.

The credit card built for small businesses

Written by the company

- Uncapped 1% cashback with no annual fee
- Practical credit limits up to £250,000
- Free company cards with spend controls

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

refusal of credit card !!!!

as a portfolio landlord , after 20 year in many businesses and being a private banking customer with lloyds ,and having a harrods amex and lloyds cc with 25k limit ,i applied for a cc with capital
they obviously check credit ratings mine is 999 etc and verify with other institutions yet i was denied i mean WHY ? what makes u think your special ?
its very confusing to say the least !
i dont want an apology on here or you to say your sorry some generic comments /repiles i want to know the exact reason so i can rectify it !
also sending a genric refuse email doesn't help me to apply again in six month if u cant say what wrong ??
r u there to help customers or rip them off for big profits to share holders . i have read many of your negative reviews you do seem like an terrible company .
Services at lloyds and amex are far superior .
i wont be reapplying .

May 15, 2026
Unprompted review
Capital on Tap logo

Reply from Capital on Tap

Hello,

Thank you for your review, we do apologise for the experience you have had while applying with us.

I’m sorry we’ve been unable to help your business at the moment, we would be more than happy to review your application again in a few months time.

Please feel free to call our Customer Service Team on 0208 962 7401 if you would like to discuss your application further.

Best wishes,
Capital on Tap

Rated 5 out of 5 stars

When you need an injection of cash flow…

When you need an injection of cash flow the last thing you need is a cumbersome system from lenders. Capital On Tap was easy to navigate and obtain an early decision with the fascility ready to use straight away. Our card came super quickly and it was easy to activate online. The app works brilliantly too. All together a pleasant and fruitful experience without high interest and other setup fees. Thank you.

May 11, 2026
Rated 5 out of 5 stars

Took seconds to set up

Such an easy account to set up! Took minutes, good comms and security. As soon as my account was activated I was then able to set up a business savings account. The app and desktop sites are excellent and easy to use. The rewards and perks are also good, I will be recommending Cap on Tap to others. My Accountant recommended it to me!

May 13, 2026

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