Scammers!!! Paid my debt off and they told me I still owed the whole amount! After trying to contact them us g their contact number multiple times and not getting through I thought it was done with. T... See more
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Fake scammers sending g email with no info other than a name, as I have no car other than my company car these guys should be ignored. PRIVATE & CONFIDENTIAL EMAIL FOR William Goldie D... See more
Company replied
Despicable false debt chasers and harassers for the failed SSE business now poorly run by OVO and Stephen Fitzpatrick. They owe me 5 months illegally withheld government energy credit. They have faile... See more
Paid everything up to date to BG before transferring to a new supplier 3 years ago! 3 years later get bombarded with letters emails and texts from Capital Resolve, spoke to the most unprofessional mis... See more
Company details
Written by the company
At Capital Resolve, we specialise in providing professional and ethical debt resolution services and our valued clients that include many of the UK’s leading Energy, Telecoms and Financial Services providers as well as those in the Retail and Public sectors. With over 30 years of experience in the industry, we understand the importance of maintaining positive relationships between creditors and debtors, and we work diligently to resolve outstanding accounts with fairness, respect, and integrity. Over the past 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. We are fully authorised and regulated by the Financial Conduct Authority (FCA) and operate in full compliance with their rules and guidelines. We are also members of the Credit Services Association (CSA) and adhere to their strict Code of Practice. Please visit www.cr-portal.com/contact-details for our contact details.
Contact info
Fountain Court, Crab Apple Way, Vale Park, WR11 1LS, Evesham, United Kingdom
- 01386 258444
- For email address, please see our website or portal.
- capitalresolve.com
1.2
Bad
169 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Not my debt
Keep emailing me for someone else’s account from a do not reply address Certainly not mine. The biggest annoyance is you cannot get through to them at all as it’s an automated system and no option for my query
April 28, 2025
Unprompted review
Reply from Capital Resolve
Hi Gillian
Thank you for your feedback, and we're very sorry for the frustration this has caused.
We sincerely apologise if you've received emails not intended for you. Please know this is not the experience we aim to provide.
To assist you further and ensure no more emails are sent in error, we kindly ask you to contact us directly on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and advise us via Contact us - Dispute. We’ll investigate immediately and work to resolve this as quickly as possible.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Thank you.
CX Team
Capital Resolve
Have emailed me twice about a debt with…
Have emailed me twice about a debt with klarna however I do now owe anything to klarna I have confirmed this with them! If this is to continue with false information I will be filing for harassment!!!!
April 28, 2025
Unprompted review
Reply from Capital Resolve
Hi Shannon,
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
We take matters like this very seriously and would never knowingly contact someone regarding a debt that doesn’t exist. We work in good faith with information provided by our clients and always aim to ensure that it's accurate and up to date.
If you’ve confirmed with Klarna that no debt is owed, we’d be grateful if you could contact our team directly at 01386 258444 so we can investigate the matter fully and ensure no further communication is sent in error as we have no record of Klarna advising us of this.
Alternatively, you can go to our website https://www.cr-portal.com/ and advise us via Contact us - Dispute.
We appreciate your patience and the opportunity to resolve this properly.
Thank you.
CX Team
Capital Resolve
3 Letters in one day......co incidence - not possible....
Just spoken to Rachel Marshall @ Capital Resolve.
Yes! I declared the car sorn late. No, I had no letter by the DVLA, I received yesterday 3 letters from Capital Resolve....in one go!!!
and I can prove it!!!! dated : 6.3/18.3/26.03.2025 how is that possible ??? It sounds dodgy to me, that must be by purpose.......
Rachel Marshall wanted me to sort it with the DVLA,-how should they know, how and when Capital Resolve post their letters, and I should contact her again, as the DVLA would not inform Capital Resolve ? Sorry i got no contract with Capital Resolve, it's the debt collector that DVLA is using. I paid it today - and call it DVLA fees.... as I got more important things to do. I would have had to pay 40 GBP anyhow to DVLA by Law....
Now, I had a email to supply more information.....here we are: Case DV2351231 / Client 50049935
04.04.25 15.01 still no reply of Capital Resolve...
I finally received the answer on the bottom today today 14.04.25
My final response:
Thank you for your reply, it makes no sense to mess around with the DVLA, I don't have the time.
I'll book it as a donation to the UK government.
We got a saying: the money you have been conned out of is the money you've best invested. You gain wisdom immediately.
I learned my lesson.
I'll register my next company vehicles in Germany and drive them according to the legal rules from Germany to the UK and back.
In that case I'll just pay the vehicle costs in Germany, they need money aswell...
April 3, 2025
Unprompted review
Reply from Capital Resolve
Hello Joshua,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We’re sorry to hear about the confusion and frustration caused by receiving three letters on the same day. We want to reassure you that the letters were correctly dated and issued separately on the dates there were produced in line with our usual process. We do not send multiple letters at the same time on purpose, as that would go against our commitment to clear and fair communication.
However, delays and batching by Royal Mail can occasionally result in multiple letters arriving at once, even though they were posted on different dates. Unfortunately, that part of the process is outside our control.
Our Advisor recommended that you contact DVLA because during your call you stated that you were unhappy as you had not received the original notification from our client and that DVLA deal with any appeals directly. As a debt resolution agency acting on their behalf, we are unable to process appeals, these need to be directed towards our client.
We do appreciate that you took steps to settle this matter and understand your frustration. If there’s anything further you’d like to discuss or clarify, we’re here to help.
Thank you.
CX Team
Capital Resolve
Send me a text message to a phone…
Send me a text message to a phone number not registered anywhere on a credit file, reported for illegally obtaining it, sent me email... Deleted owe sod all to Klarna or anyone else you claim. Got mental health issues and classed as vulnerable so keep going actually send someone my door and be getting dealt with. Giving it the big I am from Worcestershire just a scam company trying to scam the worse off.
March 31, 2025
Unprompted review
Reply from Capital Resolve
Hello Alan,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously. We are sorry to read about your health issues.
We have located your account and note that our communication to you contained details of our client who have purchased this account and who provided us with your details.
As this account appears to have been taken out fraudulently, we strongly recommend that you report the matter to Action Fraud whose details are below:
https://www.actionfraud.police.uk/
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded. If you wish to read about our authenticity you can do so at cr-portal.com/verify
Thank you.
CX Team
Capital Resolve
Delt with a lady called Sue
Delt with a lady called Sue
Sue was an excellent representative—very respectful, professional, and attentive. She handled our interaction with grace and made sure everything was smooth and efficient. Even in just one encounter, it was clear she valued excellence and customer satisfaction.
February 21, 2025
Unprompted review
Reply from Capital Resolve
Hello Gad,
Thank you for taking the time to leave a review on Trustpilot—we truly appreciate your feedback.
We’re delighted to hear that you had a positive experience, and we will make sure to pass on your kind words to the team member you spoke with. Your feedback means a lot to us, and it helps us continue providing excellent service.
If there’s anything else we can do for you, please don’t hesitate to reach out.
CX Team
Capital Resolve
Appalling customer service
We did not have a good experience with this service. My mother was trying to gain more information regarding a letter she had received from them. The woman on the phone was rude and patronising. For someone in customer service whose role is to support people with their concerns I am disgusted by her service. I would expect that a large company such as Capital Resolve would have a better service team and essentially better customer service training for staff, because clearly she has missed that.
February 7, 2025
Unprompted review
Reply from Capital Resolve
Hello LT
We're sorry to hear that you feel you've had a negative experience whilst dealing with Capital Resolve.
We are committed to delivering exceptional customer service and consistently strive to uphold the highest standards.
Unfortunately, we were unable to locate your mothers account because we did not receive a response to our request for additional details. Providing these details would have allowed us to assist you more effectively.
We hope you got the information you required and were able to resolve your issue, otherwise please feel free to contact us on 01386 258444 so we can better understand your experience and offer you our full support.
Alternatively, you can contact us via our portal https://www.cr-portal.com/account/register/.
Thank you
CX Team
Excellent service.
I have had a terrible time with Sky especially when leaving them last year after my husband passed away. This company dealt with my leaving fees which I had no problem with I had a lovely lady called Nazma who was friendly and efficient and didn't make me feel uncomfortable. Thank you.
January 28, 2025
Unprompted review
Reply from Capital Resolve
Good morning Stephanie
Thank you for taking the time to leave us a review.
We're very pleased to hear that you've received excellent service from Capital Resolve Ltd, and we’re glad we were able to help you resolve this.
Should you require any further assistance, please call us on 01386 258444, or visit our website https://www.cr-portal.com/contact-us for alternate methods of contact.
Thank you.
CX Team
Capital Resolve
Getting demanding letters saying I am…
Getting demanding letters saying I am due money for SKY (I don't) when you call them you would think you have called Interpol with the amount of information they try to squeeze out of you, they want your date of birth WHY? and why would you give your date of birth over the phone? That is as far as I get with the telephone conservation as I will not give my date of birth over the phone to a debt company. Be warned nothing of any good comes out of you giving them your date of birth if they have that they have you over a barrel not to mention they could sell your details to other companies.
January 11, 2025
Unprompted review
Reply from Capital Resolve
Hello J W,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and can see that you have called us on several occasions. Protecting the privacy of customer data is extremely important to us and as you were not prepared to complete our Data Protection checks, we were unable to discuss this matter with you.
Like all organisations that hold confidential and sensitive information, please be aware that customers are required to complete Data Protection checks before we can discuss their account.
If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
Please be aware that we do not sell to other organisations any data that we hold.
Thank you.
CX Team
Capital Resolve
Don’t trust
Had a text message saying I’m in debt with dvla when I don’t even have a license or drive never owed a penny to them in my life ? Never been so confused , went on the app to type my case number and was saying there was an issue with the website ? What is going on with this company
January 9, 2025
Unprompted review
Reply from Capital Resolve
Hello Beth,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
Unfortunately, we were unable to locate your account because we did not receive a response to our request for additional details. Providing these details would have allowed us to assist you more effectively.
Your details will have been provided to us by the Driver and Vehicle Licensing Agency (DVLA) and it may be that their records are incorrect.
If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
Thank you.
CX Team
Capital Resolve
Capital resolve scammers…
I have been getting emails and now letters saying I have out standing amounts from klarna, now I use klarna regularly and I have actually made contact with klarna who have said I have zero outstanding payments with them, they also told me they don't use capital resolve as their debt collection agency,
January 9, 2025
Unprompted review
Reply from Capital Resolve
Hello Sarah,
Thank you for your review and for providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and note that our communication to you contained details of our client who is a debt purchaser, who have purchased this account and who provided us with your details.
As this account appears to have been taken out fraudulently, we strongly recommend that you report the matter to Action Fraud whose details are below:
https://www.actionfraud.police.uk/
We are not sure why you have experienced difficulties in communicating with us but if you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
CX Team
Capital Resolve
Just Another Henchman
Terrible terrible all over. You have a dispute, you get the half @ssed attempts that all companies do to squeeze money out of us. Cool, can I pay it monthly, cause of the obvious cost of living crisis, how about you fill out the why your struggling so we know, how about you turn on the news and understand how the wealth gap between rich and poor is beyond a joke now. I should not have to tell you a thief how hard it is. Lastly when paying or logging on to their website, the software package they have or use is pretty cheap and isn't properly linked, another company spending the bare minimum but expects us to pay in full. Respectfully do one. To all future people that have to deal with these leeches of our society I pity you and continue to get angry on here.
December 17, 2024
Unprompted review
Reply from Capital Resolve
Hello Big D's Reviews ken,
Thank you for your review. We are sorry to hear about your experience, as customer satisfaction is a top priority for us.
Unfortunately, we were unable to locate your account because we did not receive a response to our request for additional details. Providing these details would have allowed us to assist you more effectively.
As part of our commitment to the Financial Conduct Authority’s Consumer Duty and our dedication to treating customers fairly, we may request certain financial information when setting up repayment programs.
We have made significant investments in our IT infrastructure, and we consistently receive excellent feedback regarding its functionality and ease of use. We are not aware of any issues with the links on our platform, and we do not utilise 'packages'.
Finally, we kindly ask you to refrain from making unsupported and unfounded accusations, such as referring to us as “thieves.”
You can verify our authenticity and learn more about us at https://www.cr-portal.com/verify.
CX Team
Capital Resolve
What a terrible company
What a terrible company. I dealt with Mary and as soon as they got a contract signed they refuse to call me back or email me back as well. I have tried calling the company but it always goes to voicemail. Don’t deal with these crooks.
December 16, 2024
Unprompted review
Reply from Capital Resolve
Hello Jason,
Thank you for your review. We are disappointed to read about your alleged experience as we take customer satisfaction very seriously.
We believe that you have posted your review against the wrong company as we do not employ anyone by the name of Mary and we do not issue any contracts for customers to sign.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account if you held one with us. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘crooks’ as your accusation is strictly unsupported and unfounded.
Thank you.
CX Team
Capital Resolve
I have been sent letters saying I have…
I have been sent letters saying I have an outstanding Klarna account. Contacted Klarna and they have never heard of me.... I tried on numerous occasions to call/email and even wrote but no person to talk to, email bounced back and letter returned.... SCAMMERS!!!
November 8, 2024
Unprompted review
Reply from Capital Resolve
Hello Sarah,
Thank you for your review and for providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and note that our communication to you contained details of our client who have purchased this account and who provided us with your details.
As this account appears to have been taken out fraudulently, we strongly recommend that you report the matter to Action Fraud whose details are below:
https://www.actionfraud.police.uk/
We are not sure why you have experienced difficulties in communicating with us but if you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
These people are breaking GDPR…
These people are breaking GDPR regulations.
They are texting me someone else's first and last name and their account number.
I don't know who this person is. They have a foreign name. When they phone I report and block the number. When they text I can't block it.
Now. This isn't the first time. And it's not the same name. Do they just text randomly? Because I'm sure multiple people don't have my number. There has to be a way to report this company for harassment. I have just lost a loved one. I can't have this extra stress that this will keep happening. They are texting and phoning multiple times a week!
The company are now messaging me asking me for personal information. I am not giving my personal information so they have my info.
I am not the person they need the information from.
Edit in reply to last message.
I understand why you want the details. But I'm not actually your customer. I don't have the permission of the persons name you are using when contacting my mobile number. I don't know who they are. If i was to share the name and account details here it would breach their rights. For me to use the contact you are suggesting I have to register my details. And I don't want to give a debt collector who I don't have a debt with my personal information either. So unfortunately we are at a stalemate
I have just emailed the information for the person. And the last 4 digits of my mobile. Hopefully this can be sorted.
November 5, 2024
Unprompted review
Reply from Capital Resolve
Hello Caroline,
Thank you for your review. We are sorry to learn of your recent loss and we are disappointed to read about your experience as we take customer satisfaction very seriously.
We requested that you provide us with additional details so that we can match these to the records we hold and remove any incorrect data. This would have immediately stopped us from contacting you again.
If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
Capital Resolve
Updated reply
Thank you for your further response. The link we provided shows our contact details, you do not need to register an account.
If you contact us and provide our case number and the last 4 digits of the incorrect number we are holding, we will ensure that it is removed.
Thank you.
CX Team
Capital Resolve
this company buys SKY depts
this company buys SKY depts. that goes to show how bad it is dont deal with them or give bank details they are scammers
August 1, 2024
Unprompted review
Reply from Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
Please note that we do not buy debts from Sky or any other organisation.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
They bombard with phone calls and txts…
They bombard with phone calls and txts - but, txts are restricted so you cant reply. Their phone line is restricted so you cant call from a with-held number - which isnt really a legit approach to being openly contactable by customers.
When you do get through to their number, what ever option I have chosen it just says to email them - but it doesnt actually offer any options that suit why I am contacting them.
To be honest, if they think I owe someone money (I dont) - they ougt make it easier to contact them - their website wont let me set up account with the case number they have txtd me either
October 29, 2024
Unprompted review
Reply from Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We do not currently provide customers with a 2-way SMS facility, but we will shortly be improving our customer portal and introducing a webchat service.
Not accepting calls from withheld or blocked numbers is a legitimate action and organisations often implement this policy for security reasons, to help ensure accountability, and to prevent misuse or abuse. By requiring caller ID information, we can better protect our employees and the integrity of our service. If you wish to call us again, we recommend that you temporarily disable the "withhold number" setting on your phone before proceeding.
We are sorry to hear that you were unable to set up an account using the case number we provided. This is most likely due to you providing us with us personal data that did not match what we were holding.
We treat data security very seriously and as part of our commitment to comply with the General Data Protection Regulation (GDPR), we impose strict requirements on how personal data is collected, stored, and processed. If you would care to reach out to us again, we can attempt to correct any data discrepancies that we may hold.
CX Team
Capital Resolve
Reply from Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being a ‘scam company’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
Go check your customer idiot company details first…
Go check your customer details first before wasting my and your time chasing debts that don’t exist
October 2, 2024
Unprompted review
Reply from Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account and correct our records. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We look forward to hearing further from you so this matter can be resolved.
Capital Resolve
I received an email from this company…
I received an email from this company claiming I owe them money yet they have not sent any proof of claim… if they contact you do not engage with them and except to tell them that they should not contact you unless it is to send proof of debt …. Dont be fooled by any junk they send to you if it is not a copy of the original agreement with signature… with out this they have no legal case. A quick google can fully i form you about staying safe agains companies like this.
September 27, 2024
Unprompted review
Reply from Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have not been able to locate your account from the additional details you provided. We would request that you refrain from using vulgar profanities should you decide to contact us again.
For over 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. However, we can confirm that we do not purchase debts and therefore we do not state to customers that they owe us money, so we assume that you may have misread our email.
We look forward to hearing further from you so this matter can be resolved.
Capital Resolve
Did not owe money
got a phone call saying i owe over £200 to British gas, for starters I'm on a pre pay meter lol, called b.g and what a surprise i don't owe them anything
Edit, replying to the company, yes you was at fault, you may not be scamming people but your reviews speak for themselves, telling people they owe 100s or 1000s of pounds when they don’t, from your reviews it seems your administration/accounts department make a lot of mistakes, maybe old info, at the time of your call I had no outstanding payments.
September 25, 2024
Unprompted review
Reply from Capital Resolve
Hello Kenny,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and we have listened to the calls you made to us during which you confirmed that you did have an outstanding balance with our client, but you were paying them direct. Therefore, we can only assume that this was an administration error by our client.
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
Updated reply
Thank you for your further response. The data that we hold was provided to us by our client and they have now reconfirmed that their records still show that there is a balance outstanding.
If you reach out to us again, we can provide you with additional details and supporting information, such as copy bills and supply dates. This should help you resolve any issues if the data our client holds is inaccurate.
Like other debt collection agencies featured on this site, the negative reviews we receive doesn’t accurately reflect our professional and ethical conduct. Over the past 30 years, we have helped more than 3.5 million customers manage and resolve their outstanding accounts, enabling many to achieve a debt-free future. As a result, these unfavourable reviews can be misleading.
Thank you.
CX Team
Capital Resolve
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