Great private bank with super friendly staff. I have banked with them for a short period of time due to some regulatory changes on the jurisdiction of my company, nevertheless they have always... See more
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I've been trying to access my accounts for three weeks. A US international attorney warned me not to have money there because they delay, delay, delay and your heirs will never get their money from... See more
Company replied
I need help recently and Sharon Katoa was amazing explaing me things i didnt understand I dont giving survey offen but she was very professional and explain me everything step by step 5 stars for C... See more
The speed of transfer process (inward and outward) is slow. It takes 5-7 (!) days that funds are credited or debited your account. I'd appreciate if you improve this part of service. The rest is ok. T... See more
Company replied
Company details
Written by the company
For over two decades, Capital Security Bank has been a pillar of financial expertise, founded to cater to the needs of personal family trusts managed by experienced professional trustees. This commitment remains integral to our services, while our scope has expanded to encompass personal and corporate accounts. Our present mission revolves around the provision of unparalleled Private Banking services, placing our clients' needs at the forefront. Aligned with our steadfast philosophy of minimizing risk, Capital Security Bank offers a range of products characterized by their conservative nature, including cash and physical precious metals. For clients with aspirations for higher returns, we extend the opportunity to engage with both Trading and Managed Investment Accounts, with a meticulous segregation of assets by individual clients. Our commitment to prudence is deeply rooted, evident in our own investment and cash placement strategies. Capital Security Bank upholds a policy of avoiding cross-currency investments, thereby insulating itself from currency-related risks. Moreover, we take meticulous care in the investment of clients' cash deposits, channeling them into fixed-interest bonds or deposits meticulously held with the most esteemed financial institutions under the OECD umbrella. At Capital Security Bank, our dedication to preserving financial integrity and delivering superlative client experiences remains unwavering, setting us apart as a beacon of financial stability and excellence.
Contact info
Centrepoint, Avarua, Rarotonga, Cook Islands, PO Box 906, Avarua, Cook Islands
- +1 641 847 5077
- info@capitalsecuritybank.com
- capitalsecuritybank.com
Great private bank with super friendly…
Great private bank with super friendly staff.
I have banked with them for a short period of time due to some regulatory changes on the jurisdiction of my company, nevertheless they have always been very helpful and friendly during all of my relationship.
They are a good private bank with good correspondent relationships and their fees are below average.
Thanks to Ruth and Teraimateata for the good service.
November 30, 2024
Unprompted review
CSB froze my access and will not address the issue
I've been trying to access my accounts for three weeks. A US international attorney warned me not to have money there because they delay, delay, delay and your heirs will never get their money from your Trust.
Without my permission or knowledge they changed my password so I can't access my accounts and won't reset them. This is criminal
October 8, 2024
Unprompted review
Reply from Capital Security Bank
Thank you for your contact information, we will touch base to assist you with your access.
Customer service cares.
October 2, 2023
Have been waiting for months for a…
Have been waiting for months for a transfer of funds from Capital Security bank to Switzerland. Still not done.
November 17, 2022
Reply from Capital Security Bank
Hi there, thank you for your review, we are still awaiting confirmation documents before we can process your request.
Responsive and attentive
Responsive and attentive. I had to focus on a different project and was unavailable for a couple of months. Once i re-initiated contact the CSB team was on the ball, answering all my questions, even the ones already asked and we completed my request in a timely manner.
August 25, 2022
Reply from Capital Security Bank
Thank you for your kind words, we appreciate your queries and providing us the opportunity to assist you and your banking requirements.
The speed of transfer process
The speed of transfer process (inward and outward) is slow. It takes 5-7 (!) days that funds are credited or debited your account. I'd appreciate if you improve this part of service. The rest is ok. Thank you for the banking service.
November 2, 2022
Reply from Capital Security Bank
Thank you for this feedback, we are currently working on improving these processes and hope to implement these new procedures sooner.
Great company
Friendly people responsive very to my needs and questions and very professional
November 1, 2022
Reply from Capital Security Bank
Thank you for your kind words, we look forward to continuing our successful business relationship.
Can't access trader
Can't access trader. Have requested assistance from CSB but nothing. This is not acceptable.
October 31, 2022
Reply from Capital Security Bank
Our friendly banking team has reached out to you via email, we look forward to assisting you in regard to your banking requirements.
Quick and responsive customer service
I received quick responses to my questions by email for placing an order to purchase gold coins for my account. Execution was very fast and I quickly received confirmation. Great job!
May 3, 2022
Reply from Capital Security Bank
Thank you for your kind review, we look forward to a long term business relationship with you.
We hope that the approval can be faster
We hope that the approval can be faster and the process approval for long-term operation can be simpler。
October 27, 2022
Reply from Capital Security Bank
Thank you for your review, we are always looking for ways to improve and automate some of our processes.
I like speaking to real people who care…
I like speaking to real people who care about what concerns their customers
May 2, 2022
Reply from Capital Security Bank
Thank you for your kind review.
No service at all
The bank did not do any service, account is not opened, I didn't get any response on last message
July 13, 2022
Reply from Capital Security Bank
Good Afternoon Mr Weiss, thank you for allowing us to work with you in regards to your banking requirements, we trust you will be happy with the outcome as we continue to work with you until we reach a favourable outcome.
Reply from Capital Security Bank
Thank you for your kind review.
Reply from Capital Security Bank
Thank you for your kind review.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, quick response, fast transaction, and convenient USA customer service phone number.
October 25, 2022
Reply from Capital Security Bank
Thank you for your kind review we look forward to working with you, to ensure your banking requirements are being met.
Helpful and accurate
Overall if I had any questions regarding my accounts I could call and speak with someone knowledgeable to answer questions and ease any concerns I may have had.
April 25, 2022
Reply from Capital Security Bank
Thank you for your kind review we look forward to working with you, to ensure your banking requirements are being met.
Reply from Capital Security Bank
Thank you for your kind review we look forward to working with you, to ensure your banking requirements are being met.
I am not getting any service from you
I am not getting any service from you. Just polite responses from the customer support chatbot.
But I've send you document a week ago, and got no sign from the bank. Am not used to a bank not getting back to me.
October 25, 2022
Reply from Capital Security Bank
Hi Reuven,
Thank you so much for your feedback! We have escalated your request and trust that it will be prioritised until you are satisfied with the outcome.
It is a pleasure to work with a bank…
It is a pleasure to work with a bank that understands our clients needs as much as we do. This makes for an efficient, trouble free account opening and servicing process.
May 13, 2022
Reply from Capital Security Bank
Thank you for your kind review we look forward to working with you, to ensure your banking requirements are being met.
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