Caple Reviews 2,198

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 634 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and express satisfaction with the staff, who are consistently described as helpful, knowledgeable, and professional. Many people praise the customer service for being brilliant, prompt, and efficient, often going the extra mile to ensure compatibility and resolve issues quickly. Reviewers also appreciate the detailed product information and the overall positive experience during visits and interactions. However, some customers experienced issues with product quality, noting problems like scuffs and scratches on new sinks, or appliances failing prematurely. A few other people also felt that customer service was not always responsive, particularly when dealing with complex appliance issues, leading to disappointment and a sense of being brushed off.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers praising the products and after-sales... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would ha... See more

Company replied

Rated 5 out of 5 stars

We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal... See more

Company replied

Rated 5 out of 5 stars

Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After s... See more

Company replied

Rated 5 out of 5 stars

Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few... See more

Company replied


Company details

  1. Kitchen Supply Store

Information provided by various external sources

Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Spare Parts needsd

The roller latches had lost two ball bearings on my Caple Extractor. I contacted Caple and the team was able to provide me with the information needed to identify the part needed. Excellent service and communication provided by the company and the latches arrived promptly. Thank you for your excellent service Caple

February 25, 2026
Unprompted review
Caple logo

Reply from Caple

We really appreciate your kind words! It’s great to hear our service and communication made the process smooth and easy. Caple

Rated 5 out of 5 stars

Kitchen tap leak fixed quickly and cheaply.

When our kitchen tap developed a small leak I contacted the manufacturer, Caple, to describe the problem and to ask for advice as I couldn't see how to replace the faulty cartridge.

I received a very prompt reply from Olivia in which there were links to a video showing how to proceed with the repair and a further link to a kit containing the necessary replacement parts.

Both links were very helpful and they allowed me to replace the cartridge thus fixing the leak with minimal delay and without having to call out a plumber! Result.

Thank you Caple and Olivia.

February 25, 2026
Unprompted review
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Reply from Caple

Hi Roger, thank you for your wonderful feedback! We’re so pleased Olivia could provide the guidance and links you needed to fix the issue quickly. Caple

Rated 5 out of 5 stars

Good sales site and excellent delivery

Ordering was simple. Delivery super quick and communication re delivery was very good.
Haven’t yet opened the package as waiting for sink fitter but it’s not damaged on the outside.

February 18, 2026
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Reply from Caple

Hi Jane, Thank you for your review! We’re glad to hear ordering was easy and delivery was quick. We hope everything goes smoothly with your sink fitter. Caple

Rated 5 out of 5 stars

I got a call to confirm the details I…

I got a call to confirm the details I had logged on your website - that was a nice surprise
It was delivered promptly

February 18, 2026
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Reply from Caple

Hi Stuart, Thanks for sharing! We’re happy the order process was smooth and your delivery arrived on time. Caple

Rated 5 out of 5 stars

Helpful, a joy to speak to

All I was looking for was a waste drainer for my sink and was unsure of the size of it, someone must have been looking down on me that day and I was extremely fortunate as Olivia Wright picked up the phone 😇, honestly the conversation was like, I need a waste drainer please but don’t know the size ,don’t worry send me a picture and I will get you one out, just by a picture, of course no problem so helpful it was brilliant so just ask for 😇😇😇 thank you Olivia

February 20, 2026
Unprompted review
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Reply from Caple

Hi Stuart, Thanks for sharing your experience! It’s wonderful to hear Olivia could sort everything out just from a picture and make it so simple for you. Caple

Rated 5 out of 5 stars

Stunning Products

Whether you are looking for entry level, mid range or high end, Caple have it all in abundance. Their ovens in particular are very aesthetically pleasing with great functionality. The downdraft hobs with plasma filters are also very pleasing.

February 20, 2026
Unprompted review
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Reply from Caple

Hi Brian, Thank you! It’s wonderful to hear you’re enjoying the design and features of our ovens and downdraft hobs. Caple

Rated 5 out of 5 stars

Invest in the Best! Sense Premium!!!!!

Absolutely in love with the Sense Premium range and all its features! Wanted an oven for serious cooks and this hands down beats tech on anything on the market. With the largest temperature range on the domestic market it is great for Stone baked pizzas and I love the meat probe and Smart functions. As a Kitchen designer this is not just my go to cooking system I recommend to all my clients but the one I use myself!

September 8, 2025
Unprompted review
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Reply from Caple

Hi Fay, We’re delighted to hear this! The Sense Premium is designed for serious cooks, and we’re glad it’s making your cooking and recommendations so easy. Caple

Rated 5 out of 5 stars

Caple as an all round company are…

Caple as an all round company are customer friendly and have a great service, appliances are also great

February 24, 2026
Unprompted review
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Reply from Caple

We’re delighted to hear this! Customer satisfaction and great appliances are what we aim for, so it’s wonderful to know we hit the mark. Caple

Rated 5 out of 5 stars

Helpful and Proactive

I've been dealing with Caple for a number of years now, the product and customer service is great, the company Representative is always so very helpful and proactive.

February 24, 2026
Unprompted review
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Reply from Caple

Hi Bryan, We’re delighted to hear this! Knowing our representatives make a positive difference makes us very proud. Caple

Rated 5 out of 5 stars

Caple Appliances

I’ve used caple (Maurice Lay) for many years and find the products fantastic, some a wee bit quirky like the integrated wine coolers , fitters love them as very easy to fit and user friendly, delivery is also very good , I’ll continue to use them in the future.

February 24, 2026
Unprompted review
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Reply from Caple

Thank you Russell! It’s wonderful to hear that both our products and delivery have met your expectations, and that you’ll continue using us in the future.

Rated 5 out of 5 stars

great customer service

I had few times contact with Caple customer service and always they were very helpful. They explained issue with friendly and helpful manner. All my problems and concerns were sorted and solved.

February 10, 2026
Unprompted review
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Reply from Caple

We really appreciate your feedback! It’s great to hear our customer service has been friendly and helpful every time. Caple

Rated 5 out of 5 stars

Always a pleasure to work with Caple

Always a pleasure to work with the Caple crew for stock availability, problem solving and general industry knowledge. Highly recommended.

February 24, 2026
Unprompted review
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Reply from Caple

Thanks Kerrie, glad to hear you are happy! Caple

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