Caps apparel are a great brand, tye products are top class in terms of cut, material and styling customer service is active, warm and friendly and above efficient. We are kept updated on delivery and... See more
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Review summary
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Having splashed out on a fisherman’s beanie…( fetching violet vibe) and a Teddy C cap in white, both for this jaunt to Japan anticipation of cold winds…I can honestly say say it was one nay two of my... See more
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A slight symbol mistake was made On my 1st order. On a T Shirt. I contacted. An immediate response. Confirmed that a new replacement ( free ). would be forwarded ASAP. That happened. Could not be... See more
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Got the fisherman beanie after seeing it on the site and honestly wasn't sure about the sizing. Turns out it fits perfectly. Warm without being too heavy and no itching at all which was my main concer... See more
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Company details
Written by the company
Caps tells stories. Stories about you.
Contact info
Netherlands
- info@capsapparel.com
- capsapparel.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Item never received; no reply from customer service
Two weeks in, I haven’t received my order; shipping is described as 5 working days, tracked. On tracking, the item isn’t in the continent.
I’ve reached out to customer service but had no reply.
Disappointing as I really want the hat; absolutely fine with a delay, if they were just to advise that.
Not great.
February 2, 2026
Unprompted review
Reply from CAPS Apparel
Hi Bryan,
We’re truly sorry to hear about your experience, especially the lack of communication. That’s not the standard we aim to provide.
We completely understand that delays can happen, and we always believe clear updates make all the difference. The fact that you felt left without a reply is something we take seriously.
Could you please send us another email at info@capsapparel.com and put it under Dyne’s attention? Our Escalation Manager will personally look into your order, review the tracking situation, and make sure this is resolved for you as quickly as possible.
We genuinely appreciate your patience and the opportunity to make this right.
Warm regards,
Pearl from CAPS
Reply from CAPS Apparel
Hi Noelia!
Thank you so much for your amazing review! We’re thrilled to hear that your experience was easy, fast, and that you’re happy with the quality. 😊
We really appreciate your support and hope to serve you again soon!
Cheers,
Michaela from CAPS
The service was beyond amazing they…
The service was beyond amazing they couldnt have bn more helpful
January 29, 2026
Unprompted review
Reply from CAPS Apparel
Hi Amanda!
Thank you so much for your kind words! We’re thrilled to hear that our service exceeded your expectations and that you found our team helpful. 😊
Your support means a lot to us, and we look forward to serving you again!
Cheers,
Michaela from CAPS
Tried the fisherman beanie for the…
Tried the fisherman beanie for the first time and it exceeded expectations. Warm, stylish, and no irritation at all. First-Time Favorite.
August 16, 2025
Unprompted review
Reply from CAPS Apparel
Hi Abigail,
Thank you so much for your wonderful review! We’re thrilled to hear that your first fisherman beanie exceeded your expectations — warm, stylish, and comfortable is exactly what we aim for. 😊
We’re so happy it’s become a first-time favorite!
Cheers,
Michaela from CAPS
Great
The quality of the products genuinely surpassed my expectations. The materials feel premium, the craftsmanship is exceptional, and the finishing reflects remarkable attention to detail. Every aspect of the product demonstrates a high standard of quality and care.
In addition, the customer service was truly outstanding. The team was responsive, professional, and highly supportive throughout the entire experience. Despite encountering some challenges with the shipping company to Saudi Arabia, the support team handled the situation efficiently, communicated clearly, and resolved the issue in a timely manner.
Overall, this has been an excellent experience. I am extremely satisfied with both the products and the service, and I will certainly be ordering again
November 5, 2025
Unprompted review
Reply from CAPS Apparel
Hi Mohammad,
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that our products exceeded your expectations and that you noticed the quality, craftsmanship, and attention to detail we strive for.
We’re also glad that our customer service was able to support you effectively, especially with the shipping challenges to Saudi Arabia. Your kind words mean a lot to our team!
We truly appreciate your support and look forward to serving you again in the future.
Cheers,
Michaela from CAPS
The products were amazing and it was a…
The products were amazing and it was a lot better than we anticipated and will definitely be buying more.
Great concept and great communication throughout
January 28, 2026
Unprompted review
Reply from CAPS Apparel
Hi Martin!
Thank you so much for your wonderful review! We’re thrilled to hear that our products exceeded your expectations and that you enjoyed the overall experience.
We really appreciate your kind words about our concept and communication, and we can’t wait to have you back for more!
Cheers,
Michaela from CAPS
Hats Off To CAPS Apparel
I’m really pleased with my three beanies and free tote bag. The hats are of excellent quality and so comfortable to wear. Would definitely recommend CAPS Apparel products.
February 15, 2026
Unprompted review
Reply from CAPS Apparel
Hi Barry!
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your beanies and free tote bag, and that you find them comfortable and high quality.
We really appreciate your recommendation and support, and we look forward to serving you again soon!
Cheers,
Michaela from CAPS
Amazing hat with amazing customer service to match
The quality of the hat is amazing it was bought as a gift and my dad hasn't taken it off! Customer service were amazing as I missed my house number off my address and they were so quick to sort it out. I will definitely order again
Thanks
February 2, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your wonderful review! We’re thrilled to hear that your dad loves his hat and that our customer service was able to quickly help with the address issue.
We really appreciate your support and can’t wait to have you order from us again!
Cheers,
Michaela from CAPS
This washed cap has become my daily…
This washed cap has become my daily go-to. Minimal design and feels durable enough for long-term wear. Everyday Essential
January 8, 2026
Unprompted review
Reply from CAPS Apparel
Hi Theo!
Thank you so much for your review! We’re thrilled to hear that your washed cap has become your daily go-to and that you love its minimal design and durability.
We really appreciate your support and hope it continues to be an everyday essential for you!
Cheers,
Michaela from CAPS
Exceptional Customer Service That Saved My Order!
I recently ordered a fisherman beanie and honestly couldn't be happier - not just with the product itself, but especially with the outstanding customer service I experienced.
Here's what happened: I made a rookie mistake during checkout and completely forgot to add my house number to the shipping address. I only realized this after placing the order and immediately panicked, thinking my package would either get lost or returned.
I reached out to customer service expecting a lengthy back-and-forth or being told there was nothing they could do since the order was already processing. Instead, they were absolutely brilliant! Within no time at all, they had updated my address with the missing house number. The speed and efficiency were genuinely impressive - no hassle, no drama, just pure professionalism.
The best part? Just three days later, my beanie arrived at my doorstep. From potential disaster to doorstep delivery in 72 hours - that's what I call service!
The beanie itself is exactly what I was looking for, but honestly, it's this level of customer care that's turned me into a loyal customer. In today's world where automated responses and endless waiting are the norm, experiencing this kind of genuine, quick, and effective human service was refreshing.
Highly recommend both the product and this company. They've earned my business for life!
January 22, 2026
Unprompted review
Reply from CAPS Apparel
Hi Krishen!
Thank you so much for sharing your experience! 🤍
We’re thrilled to hear that your fisherman beanie is exactly what you wanted, and even more so that our team could turn a potentially stressful situation into a smooth delivery. Your kind words about our customer service truly mean the world to us — it’s exactly what we aim for every day!
We’re so happy to have earned your trust and loyalty, and we can’t wait to serve you again. Thank you for recommending us!
Cheers,
Michaela from CAPS
Reply from CAPS Apparel
Hi Lorac,
Thank you so much!
We’re thrilled to hear you love your CAPS and had a positive experience with our customer service. Your support truly means a lot to us!
Cheers,
Michaela from CAPS
Compliments all the time
My beanies from CAPS are very nice. High quality and durable. Constantly getting compliments on them. I’ve picked up 4 colors and will be buying more!
February 12, 2026
Unprompted review
Reply from CAPS Apparel
Hi Peter!
Thank you so much!
We’re thrilled to hear you’re loving your beanies and getting compliments on them — that really makes our day! Four colors already? We can’t wait to see which ones you add next. Your support means a lot to us!
Cheers,
Michaela from CAPS
prepare for a long wait
love the beanies but shipping is horrible, it takes them 5 to seven days just to ship, i ordered some for my son and shipping took nearly 3 weeks, my wife noticed i liked the beanies i gifted my son, so she proceeded and gifted me one, took a month to ship, she couldn't give it to me for the occasion, i loved mine so i ordered more colors, but i already know it takes like a month to ship
February 3, 2026
Unprompted review
Reply from CAPS Apparel
Hi Charlie!
Thank you so much for your feedback and for sharing your experience.
We’re so glad to hear you love the beanies, but we sincerely apologize for the delays you experienced — this is absolutely not the experience we want for our customers. While we always aim for fast delivery, there are unfortunately some factors beyond our control that can occasionally slow things down.
To help us understand exactly what happened with your orders and ensure it doesn’t happen again, could you kindly provide your order number or the email address used? We’ll review the details and do everything we can to improve your experience.
Thank you again for your patience and support — we truly appreciate it, and we want to make sure your next order arrives smoothly!
Sincerely,
Michaela from CAPS
Reply from CAPS Apparel
Hi!
Wow — 6 orders! 🤍
We’re thrilled to hear you love them all and that the quality meets your expectations. Thank you so much for your support — it truly means the world to us!
Cheers,
Michaela from CAPS
Wow top service
I don't normally write reviews, but I wanted to say a few words here. My order was lost in the first shipment. I contacted Caps about this and received prompt assistance. My shipment was reshipped, and I received an extra gift. Thank you for that. Definitely worth repeating.
February 11, 2026
Unprompted review
Reply from CAPS Apparel
Hi Tom!
Thank you so much for taking the time to share your experience!
We’re so glad we could resolve the issue and get your order to you, and we’re thrilled you enjoyed the extra gift. Your kind words mean a lot, and we can’t wait to serve you again — you’re always welcome at CAPS!
Cheers,
Michaela from CAPS
Good products and serious company
Good products and serious company
February 2, 2026
Unprompted review
Reply from CAPS Apparel
Hi Michela!
Thank you so much!
We’re thrilled to hear you’re happy with our products and our service. Your support means a lot to us!
Cheers,
Michaela from CAPS
Sunny cap arrived quickly and feels…
Sunny cap arrived quickly and feels super light. Perfect for everyday wear without overheating. Light & Airy
December 22, 2025
Unprompted review
Reply from CAPS Apparel
Hi Eliash!
We’re so happy to hear that!
It’s great to know your Sunny Cap arrived quickly and feels light and airy — perfect for everyday wear. Thank you for sharing your experience, and we hope it keeps you comfortable wherever you go!
Cheers,
Michaela from CAPS
I recently placed an order with CAPS…
I recently placed an order with CAPS Apparel, but the initial experience was disappointing due to poor transparency on returns and hidden extra costs.
The return and refund policies weren’t clearly explained or visible at checkout/product pages—especially the fact that returns must be sent back to the Netherlands (their base in Amsterdam), involving international shipping from the UK, plus potential import taxes/duties on the returning parcel post-Brexit. I faced paying for international shipping to Holland, with those costs on top of possible customs fees, making the return far more expensive and complicated than anticipated. Had these details—particularly the international return address, associated shipping/import costs, limitations, and post-Brexit implications—been transparently outlined upfront, I almost certainly wouldn’t have placed the order, given the total price and hassle involved.
The lack of clear communication turned what should have been a simple process into a frustrating one at first. For customers in the UK or other non-EU countries, better visibility on these extra fees and the return destination would prevent surprises and allow informed decisions.
That said, after I raised my concerns, CAPS Apparel offered me a full refund of the total amount paid and told me to keep the caps (no return required). This resolved the issue satisfactorily on my end.
I still strongly suggest CAPS Apparel updates their return policy page and checkout information to explicitly state that returns must be shipped to the Netherlands, potentially incurring international shipping fees and customs/duties for customers outside the EU (like in the UK), to avoid similar issues for future buyers.
I hope this feedback helps improve things. With clearer policies, I’d be open to recommending them, especially given the positive resolution
February 10, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for taking the time to share your experience and detailed feedback.
We sincerely apologize for the initial confusion regarding returns. For clarity, our return policy is clearly visible on our website, and it states that customers are responsible for the return shipping costs. We completely understand how international shipping and potential customs fees can feel surprising, and we appreciate your suggestions for making this information even more prominent for non-EU customers.
We’re glad we could resolve your case with a full refund and that you were able to keep the caps. Your feedback is invaluable and will help us continue improving the experience for future customers.
Thank you again for your understanding and for helping us make CAPS Apparel better!
Cheers,
Michaela from CAPS
I love the designs of the fisherman…
I love the designs of the fisherman beanie.
Tracking was a little weird. At one point the tracking showed item was stuck in one location for about 4-5 days in California. They all of sudden it was out for delivery in Hawaii.
I found the delivery a little weird. A random car parked in front of my car and man was his phone and dropped it off my bench. The bag smelled like cigarette smoke but the content of the beanies were in perfect conditions.
Other than the deliver update and how the items was receive I love the product. The beanies fit well and keeps my head covered when I’m out and about or creating content. Love the look and their color selection.
February 5, 2026
Unprompted review
Reply from CAPS Apparel
Hi JonnJon!
Thank you so much for your detailed feedback!
We’re thrilled to hear you love the designs, fit, and colors of the fisherman beanies — and that they’re keeping you cozy while creating content. That truly means a lot to us.
We’re sorry to hear the delivery experience was a bit unusual and that the package arrived with a slight odor. We’ll take this feedback to heart and continue working with our carriers to improve the experience.
We really appreciate your support and hope your beanies bring you lots of great moments out and about!
Cheers,
Michaela from CAPS
Nice fitting beanie
The beanie fits very nicely and is not as bulky as others. I love the color and the shipping was quick. Would buy again!
January 5, 2026
Unprompted review
Reply from CAPS Apparel
Hi Jennifer!
We’re so happy to hear this!
It’s great that the beanie fits perfectly without feeling bulky, and that you love the color. Fast shipping is always a win too!
Can’t wait to have you shop with us again — thank you for your support!
Cheers,
Michaela from CAPS
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