Caps apparel are a great brand, tye products are top class in terms of cut, material and styling customer service is active, warm and friendly and above efficient. We are kept updated on delivery and... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having splashed out on a fisherman’s beanie…( fetching violet vibe) and a Teddy C cap in white, both for this jaunt to Japan anticipation of cold winds…I can honestly say say it was one nay two of my... See more
Company replied
A slight symbol mistake was made On my 1st order. On a T Shirt. I contacted. An immediate response. Confirmed that a new replacement ( free ). would be forwarded ASAP. That happened. Could not be... See more
Company replied
Got the fisherman beanie after seeing it on the site and honestly wasn't sure about the sizing. Turns out it fits perfectly. Warm without being too heavy and no itching at all which was my main concer... See more
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Company details
Written by the company
Caps tells stories. Stories about you.
Contact info
Netherlands
- info@capsapparel.com
- capsapparel.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is scam shop.
This is scam shop.
I order custom caps, they deliver basic caps as they choose.
Quality is very poor.
Don’t order here anything.
Order #433052
March 14, 2026
Unprompted review
Reply from CAPS Apparel
Hi
We’re very sorry to hear that you feel this way. Please be assured that CAPS Apparel is not a scam, and we always strive to provide the best service and highest quality products to our customers.
To help us resolve this issue and understand what happened with your order, could you kindly provide your order number or the email address used for the purchase? We’ll investigate immediately and work to sort this out for you.
Your satisfaction is extremely important to us, and we truly appreciate the chance to make this right.
Sincerely ,
Michaela from CAPS
Replacement Hat
The replacement hat I received fit me so much better and the style is just right for the shape of my head. I love the color white too because it will look great with so many options to wear.
March 14, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your feedback! We’re delighted to hear that your replacement hat fits perfectly, suits the shape of your head, and that you love the versatile white color.
Your satisfaction truly motivates our team to continue delivering high-quality caps and excellent service. We look forward to helping you find your next favorite cap!
Cheers,
Michaela from CAPS
Are you looking for a cap?
Are you looking for a cap? There is no better establishment that CAPS Apparel, they have a cap for everyone, every style and the widest range of colours. We are now in our third cap; from a stylish grandfather to my grandson. A cap of excellent quality with after sales customer service second to none. When I had a question about colours I had a prompt reply the next day, within 24 hours. I thoroughly recommend CAPS Apparel.
March 12, 2026
Unprompted review
Reply from CAPS Apparel
Hi Ian,
Thank you so much for your amazing review! We’re thrilled to hear that you and your family are enjoying your caps, from stylish designs to vibrant colors.
It’s wonderful to know that our customer service met your expectations and provided prompt support. Your recommendation means a lot to us and truly motivates our team to keep delivering high-quality products and exceptional service. We look forward to helping you with your next cap!
Cheers,
Michaela from CAPS
Wave cap is breathable and great for…
Wave cap is breathable and great for sunny days.
March 13, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for your feedback! We’re delighted to hear that your Wave cap is breathable and perfect for sunny days.
Your kind words motivate our team to continue providing high-quality caps and excellent service. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Quality products, excellent service
My boyfriend is a cap guy and he's obsessed. Such great quality! And on top of that, incredible customer service :) 10/10 recommend
March 3, 2026
Unprompted review
Reply from CAPS Apparel
Hi Nina,
Thank you so much for your fantastic review! We’re thrilled to hear that your boyfriend loves the caps and that you’re impressed with both the quality and our customer service.
Your recommendation means a lot to us and truly motivates our team to keep delivering high-quality products and excellent support. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Personalisation is amazing
I wantes to gift a personalized cap and found CAPS Apparel by chance but I loved the experience!
Really user friendly and the product is high quality!! Will recommend it to my friends.
I would have liked to be able to also add images (or emojis at leat) but I understand that might be a bit more complex.
February 27, 2026
Unprompted review
Reply from CAPS Apparel
Hi Alejandro!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed personalizing your cap and that the process was user-friendly. It’s fantastic to know you loved the quality of the product and would recommend us to your friends.
We appreciate your suggestion about adding images or emojis—it’s a great idea, and we’ll definitely consider it for the future. Your kind words motivate our team to keep delivering the best possible experience and service!
Cheers,
Michaela from CAPS
The suede material feels durable and…
The suede material feels durable and keeps its shape in my bag.
March 11, 2026
Unprompted review
Reply from CAPS Apparel
Hi Olivia!
Thank you so much for your feedback! We’re thrilled to hear that the suede material of your cap feels durable and keeps its shape even in your bag.
Your satisfaction truly motivates our team to continue providing high-quality caps and excellent service. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Reply from CAPS Apparel
Hi Gert,
Thank you so much for your feedback! We’re delighted to hear that you’re happy with your caps and that our speedy delivery met your expectations.
Your kind words motivate our team to continue providing high-quality products and excellent service. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Suede cap matches the online photos…
Suede cap matches the online photos perfectly. Soft texture and good structure.
March 11, 2026
Unprompted review
Reply from CAPS Apparel
Hi Daniel,
Thank you so much for your feedback! We’re thrilled to hear that your suede cap matches the online photos and that you’re happy with its soft texture and sturdy structure.
Your satisfaction means a lot to us, and your kind words inspire our team to keep delivering high-quality caps and excellent service. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Very helpful service and great quality…
Very helpful service and great quality in the caps I purchased. Very happy overall
March 10, 2026
Unprompted review
Reply from CAPS Apparel
Hi Nicole,
Thank you so much for your kind review! We’re delighted to hear that you’re happy with both the quality of the caps and the helpful service you received.
Your satisfaction is very important to us, and your feedback truly motivates our team to keep delivering the best products and support. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Love This Fisherman’s Beanie
I’ve seen Caps Apparel advertised on social media for a while and as a cold spell his NY in January I decided I needed another beanie primarily as an indoor bald head protector and warmer. Love the fact that the material (acrylic and wool) does not itch my follically challenged dome and the color selections offer bright vibrant colors and dark colors as well. These caps are super soft and well crafted. I choose orange naturally! Fast trackable delivery and excellent customer service. LOVE THIS BMFISHERMANS BEANIE
February 18, 2026
Unprompted review
Reply from CAPS Apparel
Hi John!
Thank you so much for your amazing review! We’re thrilled to hear that you love your Fisherman’s Beanie, from the soft, non-itchy material to the vibrant color selection.
It’s wonderful to know that our craftsmanship, fast delivery, and customer service met your expectations. Your enthusiasm truly motivates our team, and we can’t wait to help you pick out your next favorite cap!
Cheers,
Michaela from CAPS
Awesome service!!!
March 10, 2026
Unprompted review
Reply from CAPS Apparel
Hi Ganeson!
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you had an awesome experience with our service.
Your kind words inspire our team to continue providing the best possible products and customer support. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Reply from CAPS Apparel
Hi Issa,
Thank you so much for your feedback! We’re thrilled to hear that you love your new hat. Your kind words truly motivate our team to keep delivering high-quality caps and excellent service.
We look forward to helping you find your next favorite cap soon!
Cheers,
Michaela from CAPS
Important Information Within! Please read!
Capiche Caps are honestly some of the best caps on the market. I am a big fan of the advancements in packaging (the gold boxes are very handy for storing things!) and it ensures the hats are delivered in pristine condition. This is a game breaker for me as often, with other companies, my hats have been damaged in the post.
The selection is diverse enough to make it easy for a gift to picked for everyone and the occasional selections where a big and small hat can be purchased together means that I can also theme with my children.
The artwork underneath the hat always draws attention and is very good quality. I became a regular customer because it was almost like collecting Pokémon cards.
The delivery is always quick and the limited edition section is also a cool addition. It is always nice to stand out from the rest which can be difficult with most companies and clothing brands. With Capiche you can make any outfit a statement simply with your hat.
10/10 must have for any hat wearer. Whether it be Snapbacks, Trucker Hats or in between ... you will only regret not purchasing one!
Until the next time, friends!
March 9, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Wow! Thank you so much for your incredible review! We’re thrilled to hear that you love not only the quality of our caps but also the attention to detail in our packaging, artwork, and limited edition designs.
It’s wonderful to know that our hats can be enjoyed with your family and even make a statement in your outfits. Your kind words about our selection and delivery truly motivate our team to keep innovating and delivering the best possible experience.
We can’t wait to have you back for your next cap adventure! 🎩✨
Cheers,
Michaela from CAPS
Good products & great customer service
The quality of the items are in accordance with the product descriptions and are of high quality.
I had a bit of a mix up with delivery of the items [not a company issue] & the customer service team quickly reprocessed the order.
Despite the courier issue, the supplier themselves have been nothing but completely professional.
I doff my [new] cap to them!
March 6, 2026
Unprompted review
Reply from CAPS Apparel
Hi Brian,
Thank you so much for your thoughtful review! We’re delighted to hear that you’re happy with the quality of the items and that our customer service team was able to quickly resolve the delivery mix-up.
We truly appreciate your kind words about our professionalism and are thrilled that you’re enjoying your new cap. Your support motivates our team to continue providing excellent products and service!
Cheers,
Michaela from CAPS
Excellent service with fast delivery…
Excellent service with fast delivery for an amazing and high quality CAP! Very happy with my new CAP.
February 3, 2026
Unprompted review
Reply from CAPS Apparel
Hi Nuno,
Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with the quality of your new cap and that the fast delivery met your expectations.
Your satisfaction is our top priority, and your kind words inspire our team to keep delivering excellent products and service. We look forward to serving you again soon!
Cheers,
Michaela from CAPS
Really cool beanie
Really cool beanie! And thanks to Roanne from customer service for quick friendly and efficient help with the order process
March 9, 2026
Unprompted review
Reply from CAPS Apparel
Hi Will,
Thank you so much for your kind words! We’re thrilled to hear that you love your beanie and that Roanne could provide quick, friendly, and efficient support during your order.
Your feedback truly motivates our team to continue delivering excellent products and service. We can’t wait to assist you with your next order!
Cheers,
Michaela from CAPS
CAPS Apparel has the best customer…
CAPS Apparel has the best customer service ever! On the top of having really great and well made cap. They are really reactive and they also offer me a new credit for another cap because my order was slightly delay (didn't even ask for it haha).
Defo recommend it!
February 19, 2026
Unprompted review
Reply from CAPS Apparel
Hi Mathilde!
Thank you so much for your amazing feedback! We're thrilled to hear that you’re happy with both the quality of the cap and our customer service. It means a lot to us that you appreciated the small gesture regarding the delay.
We always strive to make sure our customers have the best possible experience, and your recommendation truly means the world to us. We hope you enjoy your cap and look forward to creating another one for you in the future!
Cheers,
Michaela from CAPS
Thank you for the great service and quality
Dear Team
I just wanted to drop a note to say thank you for the overall experience.
Although there was an initial mix-up with the delivery of the caps, I really appreciate how quickly your team reacted to correct the situation and make the necessary arrangements to ensure the items were properly delivered. The communication throughout was prompt and reassuring, which made a big difference.
The caps arrived as scheduled in the end, and I’m very pleased with the quality as well.
Thanks again for the great service — it’s much appreciated.
March 8, 2026
Unprompted review
Reply from CAPS Apparel
Hi Hisham!
Thank you so much for taking the time to share your experience! We’re delighted to hear that you’re pleased with both the service and the quality of your caps.
We truly appreciate your patience during the initial mix-up, and we’re glad we could resolve it promptly. Your feedback about our communication and the overall experience means a lot to our team — it motivates us to keep providing the best service possible.
Thanks again for your kind words and support. We look forward to serving you again in the future!
Cheers,
Michaela from CAPS
Rib Knit Beanies in multiple shades
I’ve bought several Rib Knit Beanies because I wanted that model in different colors and shades. The product itself is good, but sometimes the selected color is missing or a different item is delivered instead, and you only notice this once the package arrives, so I had to contact customer service about it.
The customer service team is very professional and friendly. They replied quickly and offered a practical solution with a voucher for the full amount for the wrong beanie I received, and they even allowed me to keep the item that didn’t meet my expectations.
One last remark: there is a real issue with the color shades shown on the website compared to the actual product. The colors tend to appear darker in reality. For example, I ordered a Light Brown Rib Knit Beanie and received one in a coffee color instead. Both shades are listed on the product page for anyone who wants to check, but when I contacted customer service, they checked with the production team, who confirmed that the coffee-colored version is actually the “Light Brown” one. This really needs improvement, because what attracted me to CAPS products in the first place were the unique color shades and the models — something I haven’t found anywhere else.
March 1, 2026
Unprompted review
Reply from CAPS Apparel
Hi!
Thank you so much for sharing your detailed feedback with us. We’re glad to hear that you enjoy our Rib Knit Beanies and appreciate having them in multiple colors and shades.
We also want to sincerely thank you for your patience and understanding regarding the occasional color discrepancies. Your remarks about the shades appearing darker in reality are very valuable, and we will forward this to our Production and Quality Control team so that we can continue improving the accuracy of our product listings.
We’re also happy to hear that our customer service team could provide a practical solution and make your experience as smooth as possible. Your support and insight truly help us enhance our products and service.
Thanks again for taking the time to share your thoughts — it’s much appreciated!
Cheers,
Michaela from CAPS
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