Capwholesalers.com Reviews 4

very bad experience. will never use them again

Placed order April 13th 2022 for multiple otto brand foam truckers totaling $692.94.

A few business days later I receive email stating one of the items was not charge due to out of stock issue. That is fine. We understand the supply chain right now as we own a storefront and embroidery shop. All we expect is CLEAR communication and timely shipments.

April 26th Nora contacted me stating the hats would ship within 4 days blaming covid, and staff shortages, etc. Okay fine at this point 4 days is okay as I run a business and understand not everything runs like Amazon.

The next contact after multiple emails at this point was May 4th by Alexis stating they will ship this week and again blames all the issues going on. At this point I am frustrated as these hats are for a client and I am to a small team and can embroider these hats by now and we are stretching the deadline by a bit. Also I am realizing at this point that they are not in control of the warehouses that actually ship the items because if they were they would handle this shipment as a priority.

So fast forward once again no shipment that week I call them on Tuesday May 10th (almost a month since order date for blank hats) and I talk to Lisa at this point I am actually beyond upset and annoyed with there service. Lisa states that she talked to the warehouse manage are there California location, at this point I am full knowing this company is just a sales company and just drop ships the orders through the manufacturers. I state on the phone call you mean "Ottos warehouse" and she straight up tells me it was there warehouse and then laughed at me for acting like I know there business. I said well if it is your warehouse why cant you call them and prioritize a shipment for blank hats for a customer thats been waiting a month. She says its not that easy and it doesn't work like that. It actually is that easy if it's your warehouse to pack a order and print a shipping label. Fast forward to today May 13th where I finally receive tracking information of course from Ontario, California (where Otto is located after a quick google search) where the tracking shows the hats arriving May 17th (over a month from order date) which is unacceptable to most people ordering bulk hats knowing they need them for events, embroidery clients, etc. I am more upset with the fact this company straight up lied to me about owning the warehouses instead of being transparent in there drop shipment business model. Not only that they said they get 1,000's of orders a day and used that as one of the excuses when I had a separate order I placed 2 days after this one which I also still haven't received, and the invoices were only a little over 100 apart meaning they get like 75 orders a day. Thinking your customers are dumb is a bad look and lying to them is a worse look. Do not order from this company if you have any sort of deadline or expectation.

I placed an order two weeks ago and have been following up to see why it hasn't dispatched
I was told that they need to cancel the order and resubmit it and it will take another o e and a half weeks to deliver it to Florida. And get this that's if they have it in stock. If I didn't chase them I wouldn't get this information
I can't believe they run such a sloppy operation
Find another supplier who tells you upfront we don't hold stock, have no idea of stock levels and will take weeks to process your order

I ordered $500 worth of 'performance material' hats with the intention of 3 larger immediate follow up orders. The hats arrived and after a single light use, it was discolored. This was odd, so I ran a follow up test by running it under pure water, and letting it dry over night. The picture below shows the discoloration from WATER after it was fully dried. When I asked how we could resolve this issue Joelle told me to find another hat supplier. Apparently it's unreasonable to expect a hat to not be discolored by pure water. Disappointed in the deceptive product description, but much more so in the customer service.