I have very little interest in buying cars having had company cars my working life so I find the experience stressful. I have bought two new cars since retirement but decided to buy second hand this t... See more
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Review summary
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Reviews shaping this summary
Good choice of cars, no haggling though! My daughter's car has proved very good in the 6 months she's had it. Big downside is they promised to fix metal trim on door but that never materialised! Also... See more
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Great selection of vehicles which were clean. Staff were friendly and the speed of the transaction from arriving to leaving with a purchase, was good. Took a test drive but fuel in the car was minim... See more
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It was a great experience to get my car soon and would like to say Anisa working there is a great employee, took alot of trouble to make it work out and also delivered my car at night even when it was... See more
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Company details
About Car Planet
Written by the company
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Contact info
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, United Kingdom
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have very little interest in buying…
I have very little interest in buying cars having had company cars my working life so I find the experience stressful. I have bought two new cars since retirement but decided to buy second hand this time. The salesman was determined to make a sale no matter what and I found it all bewildering, that said, I did buy z as car! The car has no satnav despite the salesman saying it did, no manual, no carpets, it’s a basic 2023 VW T Cross. Today I visited the VW main dealer to sort out issues concerning the software that needed a factory reset set. Overall z a stressful experience, not one that I look forward to again anytime soon.
July 14, 2026
Reply from Car Planet
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your experience was not as smooth as expected. We appreciate your comments regarding the vehicle handover and will take your feedback on board to improve our service. We’re pleased that you were able to get your vehicle and we hope you enjoy your VW T-Cross.
Kind regards,
Car Planet Barnet.
We felt like we were just another sale…
We felt like we were just another sale and went from pilar to post. When we did decide to purchase we found it a long drawn out process. Ended up being 2 day before we could take our car. Sales blamed our bank although payment was made.
July 14, 2026
Reply from Car Planet
Hi there,
We are sorry to hear about your experience. A team member of ours has emailed you to reach out and hopefully resolve any issues you have encountered.
Thank you,
Car Planet
Good choice of cars
Good choice of cars, no haggling though! My daughter's car has proved very good in the 6 months she's had it. Big downside is they promised to fix metal trim on door but that never materialised! Also original car mats were removed from car before sale!
January 26, 2026
Unprompted review
Reply from Car Planet
Dear Customer,
Thank you for taking the time to share your feedback. We’re pleased to hear your daughter’s car has been performing well and that you were happy with our choice of vehicles. We’re sorry to hear about the concerns regarding the door trim and car mats, and we appreciate you bringing this to our attention so we can continue improving our service.
Kind regards,
Car Planet Barnet.
Organized chaos
No communication whatsoever...
Organized chaos... endless waiting
Cutting calls, no response
July 10, 2026
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Disappointed I could not haggle price.
July 14, 2026
Reply from Car Planet
Dear Customer,
Thank you for your feedback. We understand that customers may appreciate the opportunity to negotiate, however our vehicles are competitively priced from the start to offer the best possible value. We appreciate your comments and hope you enjoyed your overall experience with us.
Kind regards,
Car Planet Barnet.
Exceptional Customer Service
Outstanding customer service and support right from the start throughout the entire process and past delivery of car. This is the first time I have brought a car since passing my test so I had alot to get my head around and the guys at car planet went above and beyond to support me in any way they could. They put me at ease reassured me and took there time explaining the process to me etc. Exceptional service and very pleased with my new beautiful car. Thank you I have already reccomended you and will continue to do so 😊
July 4, 2026
Unprompted review
Reply from Car Planet
Dear Customer,
Thank you for taking the time to share such a wonderful review. We're delighted to hear that you received outstanding customer service and support throughout the entire process, from your initial visit through to the delivery of your car.
We understand that buying your first car after passing your test is a very exciting experience, and we’re pleased that our team was able to make you feel comfortable, reassured, and confident by taking the time to explain everything clearly. It’s fantastic to know that you are so pleased with your new vehicle.
Your recommendation means a lot to us, and we truly appreciate your kind words. Thank you for choosing Car Planet, and we wish you many happy miles with your beautiful new car.
Kind regards,
Car Planet
Good range of cars offered.
July 14, 2026
Reply from Car Planet
Dear Customer,
Thank you for your kind review. We're pleased to hear that you were happy with the range of cars available at Car Planet. We always aim to offer a wide selection of quality vehicles to suit our customers’ needs.
We appreciate your feedback and thank you for choosing Car Planet.
Kind regards,
Car Planet
Reply from Car Planet
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear you had a great experience with our team. We truly appreciate your support.
Kind regards,
Car Planet Barnet.
Because I had to do all the chaceing on…
Because I had to do all the chaceing on this car no one kept in the loop with anything then was told I could get my car delivered to me as it would be put in the finance but that didn’t happen then was told it would cost me £400 to be delivered it was a farse
July 15, 2026
Reply from Car Planet
We are sorry to hear about your experience. We are investigating your issues, and someone will be in touch to discuss this.
Thank you,
Car Planet
AVOID - Worst Dealership
AVOID AVOID AVOID
Car Planet Barnet is genuinely one of the worst dealerships I’ve ever dealt with. If you value your money, your time, or your sanity, avoid this place completely.
We bought a car from them in August last year and the after‑sales service has been an absolute disgrace. The car has a serious battery issue — it dies constantly, and we now need jump‑start it every single time we want to use it. This isn’t a “minor fault”.
We purchased the RAC Platinum Warranty + Maintenance Repair Plan, which clearly states:
“If your vehicle requires Maintenance under the Plan… it is best to go back to your selling dealer in the first instance.”
So we did exactly that — and it’s been nothing but stress, excuses, and complete incompetence.
They take forever to answer the phone, and when they finally do, they fob you off, promise call‑backs that never happen, or hang up on you.
Not once have they taken ownership, not once have they tried to resolve the issue, and not once have they shown even the slightest interest in helping a customer who followed the warranty instructions.
Their behaviour is unprofessional, unreliable, and borderline disrespectful.
Once they’ve taken your money, they simply do not care.
Car Planet Barnet has made what should be a simple warranty process feel like a battle.
I would strongly advise anyone reading this to stay far away from this dealership. The after‑sales experience is genuinely shocking.
July 15, 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Very helpful and comprehensive support…
Very helpful and comprehensive support and huge range of very high quality vehicles - less cars available at the very low budget end of the spectrum. Was a little slow to get the keys once the purchase was made, but they were very busy all weekend so very understandable. Great system of QR codes on the vehicles and links through to the well maintained website. Would Recommend.
July 13, 2026
Reply from Car Planet
Dear Customer,
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found our team helpful and our support comprehensive, as well as being impressed with the range and quality of our vehicles. We appreciate your understanding regarding the wait for the keys, and we’re grateful for your patience during a particularly busy period.
It’s also great to hear your positive comments about our vehicle information system and website. Your recommendation means a lot to us, and we truly appreciate your support.
Thank you for choosing Car Planet, and we wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
Reply from Car Planet
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear you found our customer service friendly and our staff helpful. We truly appreciate your support.
Kind regards,
Car Planet Barnet.
Excellent customer service
July 12, 2026
Reply from Car Planet
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear you received excellent customer service. We truly appreciate your support.
Kind regards,
Car Planet Barnet.
It was a great experience to get my car…
It was a great experience to get my car soon and would like to say Anisa working there is a great employee, took alot of trouble to make it work out and also delivered my car at night even when it was so far. Great work and great company
July 14, 2026
Reply from Car Planet
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear Anisa went above and beyond to make your car purchase experience smooth and ensured your car was delivered to you. We truly appreciate your kind words and support.
Kind regards,
Car Planet Barnet.
All's well that ends well!
Unfortunately I had an issue with my car relatively soon after purchase. A problem with an ECU. Seems that this is a common issue with modern cars these days.
I never felt that the problem with the electronics was Car Planet's fault, however initially it took some time to get things moving and I definitely think Car Planet could improve their telephone system. Overall however, Car Planet did everything that was asked of them.
Having tried unsuccessfully to repair the electronics in the vehicle, Car Planet offered me the opportunity to send it to a manufacturers dealership and pay for all the repairs, (as they knew I really wanted that particular car). However, I decided ultimately on to settle for a full refund and I have to say that Cara and her 'after sales' team were very professional. Having got the car down to them at their Enfield mega centre, with no further questions asked, Cara assured me that a full refund would be in my bank account within 2 working days. True to her word, the money was in the bank the next day.
Thank you to Cara and her after sales team. Having put a lot of money into the car's purchase, it could have been a very anxious time for me, but you looked after me exceptionally well and I am grateful.
JD. Hertfordshire
July 14, 2026
Unprompted review
Reply from Car Planet
Dear Customer,
Thank you for taking the time to share your detailed feedback. We truly appreciate your understanding and patience throughout this process. While we’re sorry to hear that you experienced an issue with the vehicle after purchase, we’re pleased that our Aftersales team, particularly Cara, was able to support you professionally and ensure the matter was handled smoothly.
We’re glad to hear that Cara and the team provided reassurance, kept the process straightforward, and completed your refund promptly. Customer satisfaction is extremely important to us, and we appreciate your kind words regarding the service you received despite the circumstances.
Thank you again for your feedback, and we wish you all the best for the future.
Kind regards,
Car Planet
Very good customer service from staff
Very good customer service from staff. Angel, Allan Johnson, Hussain and David were on point. Very respectful, helpful and friendly.
The car I bought was clean and drives well.
July 11, 2026
Unprompted review
Reply from Car Planet
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that Angel, Allan Johnson, Hussain, and David provided you with respectful, helpful, and friendly customer service throughout your experience. It's also great to know that you are happy with your vehicle and that it was clean and driving well.
We’ll be sure to pass on your kind words to the team. Thank you for choosing Car Planet, and we wish you many happy miles with your new car.
Kind regards,
Car Planet
This company and the manager were…
This company and the manager were absolutely brilliant and the two young gentlemen I was dealt with were exactly the same Wood recommend anybody to get a car from them I think my son will be getting his from there next absolutely brilliant
July 14, 2026
Reply from Car Planet
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear you had such a brilliant experience with our team and that our staff provided excellent service. We truly appreciate your recommendation and look forward to welcoming your son in the future.
Kind regards,
Car Planet Barnet.
After my car purchase from Car planet…
After my car purchase from Car planet on 6th June 2026:I had few issues on my car. Due to the unavailability of after sale team on my phone calls and emails I submitted my review about my experience in Trust pilot.
The next day I received an email from Mashrur, They gave me one garage date on 29th. Due to my personal issues I couldn’t have that date to accept. I sent 3-4 emails regarding further available dates which I can choose. No reply. I tried to call no reply.
I don’t know why I am having this?
I feel like I am punished by getting a car from car planet.
I don’t know how to resolve this issue?
Anyone know how to do formal complaint about this ? Whom I contact for my rights?
July 14, 2026
Unprompted review
Reply from Car Planet
We understand your frustration and are sorry to hear that you feel this way.
However, having reviewed our records, we can see that a member of our Aftersales Team has been in communication with you and has been working to assist with your concerns. We can also confirm that an appointment has been arranged for you on **21st July**.
We appreciate that arranging a suitable appointment can sometimes be difficult, but we have been actively trying to progress your matter and provide support.
Please refer to the email sent to you regarding your booking, and if you have any further questions or require assistance, please continue to communicate with our team so we can help you further.
Kind regards,
Car Planet
It was a great experience with…
It was a great experience with carplanet Watford smooth and quick, mash and alvjon were lovely..
July 11, 2026
Reply from Car Planet
Dear Customer,
Thank you for your lovely review. We're delighted to hear that you had a great experience with Car Planet Watford and that Mash and Albjon provided you with a smooth and enjoyable service. We’ll be sure to pass on your kind words to them.
We appreciate your support and wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
Great customer service
Great sales team.Mohamed was extremely helpful at the Croxley. Green branch and provided excellent customer service throughout. I also appreciate Car Planet’s commitment to resolving any issues that may arise after purchase.They were professional, responsive. A trustworthy company that I would confidently recommend to anyone looking to buy a car.
July 11, 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
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