Caramel Clothing Reviews 

286
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

It was great because I was able to find what I wanted and the staff were, as always, very helpful. They give their honest opinion on colour, style and fit so you can walk out with your purchase knowi... See more

Rated 5 out of 5 stars

Love the clothes I have purchased from Caramel. Great quality, easy to use website. Orders arrive promptly. Love everything about them plus the loyalty points (which I am accumulating) thanks

Rated 5 out of 5 stars

Excellent friendly prompt service. Quality of items was very good indeed and has been much admired by many people whilst on holiday! Staff very personable and happy to give advice on garments in terms... See more

Company replied

Rated 5 out of 5 stars

Caramel Clothing is simply a fabulous place to shop. The staff are always friendly and full of helpful advice which makes shopping there so easy and pleasurable. They notice your likes so when they of... See more

Company details

  1. Women's Clothing Store
  2. Costume Jewelry Shop
  3. Fashion Accessories Store

Written by the company

Welcome to Caramel Clothing Caramel Clothing are an independent ladies fashion boutique selling great labels including Part Two, Fransa, White Stuff, Numph, B.Young and Ichi. Caramel offer Free UK delivery on orders over £50 with same day dispatch. Next Day Delivery is also available. Our no hassle returns are processed the same day. Established in 2005 we pride ourselves on great service in our shop and on our website. SHOP NOW


Contact info

4.9

Excellent

TrustScore 5 out of 5

286 reviews

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4.9

All reviews

(286)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good first-time buyer discount

Good first-time buyer discount. Full product detail. Stocked the exact outfit I was looking for. Straightforward return system, which I unfortunately had to use as item didn’t fit.

March 29, 2023
Caramel Clothing logo

Reply from Caramel Clothing

Thanks for the great review. Sorry it didn’t fit this time but hopefully we can help you another time.

Rated 3 out of 5 stars

Company dispatched my item same day

Company dispatched my item same day, but unfortunately it seems to have been lost. I messaged seller and they advised I had to wait 2 weeks (appreciate that) and they could not track. Messaged 2 weeks later to advise, still not received. Caramel clothing responded after the holidays and refunded me so all good.

March 28, 2023
Caramel Clothing logo

Reply from Caramel Clothing

Hi Helen,

Unfortunately we were let down by Royal mail on this occasion. It does appear you order was lost and we are unable to track items under £15. We refunded your order and responded to all messages within 24 hours. Apologies once again for the inconvenience caused.

Rated 5 out of 5 stars

B Young blue trousers

Item as described. No postage charge.
Very impressed & happy with purchase.

March 2, 2023
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Reply from Caramel Clothing

Thank you

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, and my product was beautifully folded and wrapped, even though it was a sale purchase

January 20, 2023
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Reply from Caramel Clothing

Thank you Emma

Rated 5 out of 5 stars

Caramel Clothing

Received my order the next day and it was beautifully packed, was impressed.

January 14, 2023
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Reply from Caramel Clothing

Thank you Lynn

Rated 5 out of 5 stars

Fantastic costumers service

Fantastic costumers service. My order was delivered in time and was packed suitably.

January 12, 2023
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Reply from Caramel Clothing

Thanks for the great review!

Rated 5 out of 5 stars

Great boutique

Great selection of clothes, quick delivery, painless returns process.

January 17, 2023
Caramel Clothing logo

Reply from Caramel Clothing

Thanks so much for the great review

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