Carat Diamanter Reviews 830

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I had bought a pair of creol diamond earrings in Carat last Dec. 2020, unfortunately one of the locks on the earrings went loose. I had It repaired by them last 2021. Sadly last April 2022 the repa... See more

Company replied

Rated 5 out of 5 stars

Mie, from the store, and Stephanie, from support, were super nice and provided great service. We went to purchase our wedding rings, unaware of the process and timing needed, they helped us out... See more

Rated 5 out of 5 stars

Got my wedding band from this shop in Fisketorvet, then had it resized. The customer service was very friendly along the whole experience. Thank you Heidi Pedersen :-)

Company replied

Rated 2 out of 5 stars

I was visiting Fisketorvet store where I was looking for Ole Lynggaard jeweleries. I got terrible customer service, she was not interested in giving enthusiasm at all. She was not willing to show al... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Carat Diamanter sælger eksklusive smykker og ure til kvinder, mænd og børn. Vi har smykker og ure til enhver anledning fra alle de bedste smykkemærker og urmærker på markedet. Her finder du blandt andet eksklusive smykker fra mærker som Georg Jensen, Maanesten, Pernille Corydon, Sif Jakobs, Julie Sandlau og byBiehl. Du finder også dameure og herreure fra mærker som Seiko, Tissot, Certina, BOSS, Festina og Tommy Hilfiger. Vi tilbyder vores egne luksuriøse diamantkollektioner i 18 karat guld med diamanter og brillanter i høj kvalitet. Vi designer selv de fleste af vores kollektioner af diamantsmykker ud fra vores 25 års erfaring. Vi har fjernet de fordyrende mellemled og kan derfor tilbyde de bedste priser på markedet. Vores diamantsmykker produceres i 18 karat guld og 14 karat guld. Guldet tjekkes ved stikprøvetagning af Ædelmetalkontrollen under FORCE Technology. Alle smykkerne fra vores egne diamantkollektioner leveres i smukke smykkeæsker med et tilhørende diamantcertifikat. Alle smykker med en 0,30 carat diamant eller større følges desuden af et GIA-certifikat. GIA står for Gemological Institute of America og er verdens førende og mest anerkendte diamantgraderingsinstitut. Hos Carat Diamanter kan du frit vælge, om du vil sidde og shoppe derhjemme i fred og ro, eller du vil besøge en af vores to store butikker. Vi leverer på 1-3 hverdage for alle lagerførte varer. Nogle varer skal produceres specielt, og i de tilfælde kan leveringstiden blive længere. Det gælder fx for nogle diamantsmykker, hvor guldsmedene skal fatte en masse diamanter i smykket. I de tilfælde hvor leveringstiden bliver længere end de 1-3 hverdage, vil vi naturligvis kontakte dig. Vi har valgt at tilbyde en række forskellige leveringsformer for at være fleksible i forhold til dine ønsker. Du kan få dit smykke eller ur tilsendt til din private adresse, din arbejdsplads eller et valgfrit afhentningssted. Vi leverer med GLS. Vi tilbyder også Click & Collect i en af vores butikker. Du bestemmer selv! Vi har gratis retur, så hvis du skal returnere din vare, skal du ikke bekymre dig om at købe porto. Du kan printe en gratis returseddel på vores returportal. Skal du give en gave, er det naturligvis rart, hvis den kan byttes. Hos Carat Diamanter har du en udvidet bytteret, så du kan bytte din vare i 30 dage. Du kan enten sende varen retur eller bytte den i en af vores centralt beliggende butikker i København. Hvis det passer dig bedre at bytte varen et andet sted i Danmark, kan du gøre det i en butik, der er medlem af Danske Guldsmede & Urmagere. Er du på udkig efter en gave og ved ikke, hvad du skal give, har du mulighed for at købe et gavekort til Carat Diamanter på et valgfrit beløb. Så kan den heldige modtager frit vælge et smykke eller et ur fra vores store udvalg. Det er en gave, der bringer glæde hos alle! Skal du fri? Så kan vi hjælpe dig. I hvert fald med ringen. Vi er eksperter i forlovelsesringe og har Danmarks største udvalg. Vi har forlovelsesringe i alle prisklasser og stilarter. Når du køber en forlovelsesring hos os, garanterer vi dig det største udvalg, de bedste priser og unikke designs, som du ikke kan finde magen til andre steder. Skal I giftes? Så har vi ringene. Hos Carat Diamanter har du mulighed for at vælge mellem et stort udvalg af vielsesringe i høj kvalitet. Vi har færdige designs på shoppen og i vores butikker. Vi tilbyder jer også, at I selv kan designe jeres ringe ved hjælp af vores interaktive ringdesigner i vores butikker. Den kan lave millioner af forskellige designs, så her har I virkelig muligheden for at skabe jeres helt egne og unikke ringe. Er du typen, der gerne vil have varen i hånden, inden du køber, så er du meget velkommen til at besøge en af vores store, flotte butikker. De er begge lokaliseret i København og er åbent alle dage 10-20. I vores butikker kan du prøve smykkerne og urene inden du køber, og vi kan hjælpe dig med gode styling tips og ideér. Hvis du i forvejen har nogle smykker, men gerne vil pifte dit outfit op, så er du meget velkommen til at tage dine smykker med ind i vores butikker. Vi kan nemlig hjælpe dig med at finde nye smykker, der både matcher dine eksisterende smykker og din stil.

Carat Diamanter kundeservice

Written by the company

Lynhurtig levering
1-3 dage.
Gratis fragt & gratis retur
I 30 dage.
Landsdækkende bytteservice
I mere end 300 butikker fordelt over hele landet.
Vi er E-mærke godkendt
Så ved du, det er et sikkert sted at handle.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

830 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Carat Diamanter logo

Reply from Carat Diamanter

Tusind tak for din fantastiske anmeldelse! Vi er glade for, at du synes smykket er perfekt.
Thank you so much for your wonderful review! We're thrilled you think the jewelry is perfect.

Med Venlig Hilsen / Best Regards
Hawa, Carat Diamanter

Rated 5 out of 5 stars

Great service very helpful and nice…

Great service very helpful and nice with a big smile. 👍

December 7, 2023
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear Michael.

Thank you so much for taking time to make this review! We love the 5 stars and the thumbs up! THANK YOU:-)

Best regards,
Stephanie Jones
Carat Diamanter Customercare

Rated 5 out of 5 stars

Awesome!

Got my wedding band from this shop in Fisketorvet, then had it resized. The customer service was very friendly along the whole experience. Thank you Heidi Pedersen :-)

August 16, 2023
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear LouDue

Thank you for your review and the 5 stars😁
We are very happy to hear that you are satisfied.

Best regards

Heidi Pedersen
Carat Diamanter, kundeservice

Rated 5 out of 5 stars

Nice products and great support!

I got help for a payment issue very fast and easily. They trusted me in what I was saying what I thought was very cool.
Thanks, Heidi Pedersen! Very pleasant!

July 24, 2023
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear David.

We are so glad to hear everything worked out, and that Heidi was a big help! I will make sure she sees your kind words:-)

Take care!:-)

Best regards,
Stephanie Jones
Carat Diamanter, customercare

Rated 5 out of 5 stars

Outstanding service from the staff

Outstanding service from the staff.
Miss Heidi Pedersen sorted everything out properly.

June 12, 2023
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear Serge,

Thank you so much, for taking the time to review us!

Best regards,
Laura, Carat Diamanter Customerservice

Rated 5 out of 5 stars

Great service

We were served by Cigdem B. in the store in Fisketorvet. The girl was very helpful and you could see that she really likes her job. She was patient and gave some suggestions to help us get wedding rings we wanted for the price we wanted.

February 26, 2023
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Hi Lana :-) First of all, thank you so much for your review! We're glad that we could help you find the right wedding bands. May we ask, what was the name of the employee? :-)
Kind Regards, Caroline

Rated 5 out of 5 stars

Perfekt at handle med

September 12, 2022
Carat Diamanter logo

Reply from Carat Diamanter

Kære Dorthe.

TAK fordi du tog dig tid til, at give os 5 flotte stjerner!:-)

Ønsker dig en fantastisk mandag!

Mvh. Stephanie Jones,
Carat Diamanter

Rated 5 out of 5 stars

Helpful and friendly

Mie, from the store, and Stephanie, from support, were super nice and provided great service.
We went to purchase our wedding rings, unaware of the process and timing needed, they helped us out with the design and in receiving the rings before the expected. We are very happy!

Advise for those planning to get married, don't leave the wedding rings for last..

P.S. The day before, I was attended by another girl in the store and she was also very nice.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I had bought a pair of creol diamond earrings in Carat last Dec. 2020, unfortunately one of the locks on the earrings went loose. I had It repaired by them last 2021. Sadly last April 2022 the repaired lock was totally broken. So i contacted the customer service of Carat, and hats off for Stepanie Jones for the very fast and great customer service experience. She have helped me and made sure to replace it with a new one.

I am a happy and a satified customer here.
I can totally recommend Carat Diamanter for their professionalism and top customer service! ;-)

June 2, 2022
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear Nancy.

THANK YOU:-) It makes me so happy, that you've had a good experience! That is the ultimate goal!:-)

Have yourself a lovely weekend!

Best regards, Stephanie Jones
Carat Diamanter

Rated 5 out of 5 stars

Brilliant Company!

Brilliant Company!
Beautiful things, very good prices and best service ever from Stephanie Jones online.

March 1, 2022
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Hi Line
Thanks for your review:-)
With Best regards
Heidi Pedersen Carat Diamanter

Rated 2 out of 5 stars

Terrible customer service in store

I was visiting Fisketorvet store where I was looking for Ole Lynggaard jeweleries. I got terrible customer service, she was not interested in giving enthusiasm at all. She was not willing to show all the products the store had from the brand, and by the time I could have tried on some she was showing to me, she already packed them away. Despite, I bought a Lotus ring, not becuase of her help or kindness, though.
Next day I called the store in Fields, which was really difficult to reach. I was inquiring if they have a product I bought in another colour. They asked product number from me, what I had to check in just a minute on the recepit. She did not want to wait for my response and asked me to call back, because someone else was also waiting in the line. I told her that I was also waiting for being able to talk to her as well. After providing a model number, she only called me back 3 hours later, right before closing time, and gave me blurry explanation -and closed the conversation shortly. I was not even sure she understood my original request. (I do speak Danish, but I prefer if they talk to me in English, when provided service for me. In the beggining of the conversation it was also accepted by her me talking English, as I asked in advance).
I am really sad, because this is not the level of customer service I got used to while purchasing Ole Lynggaard. I think a store, which is selling such high value good should provide exceptional customer service :-(

January 4, 2022
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Dear Alexandra
I'm so sorry to hear about your experience! It is by no means what we stand for or what we want for our customers. I know you have been in touch with our customer service and I hope it has helped the situation a bit. We are always ready to help and provide a good experience. Please do not hesitate to contact us, if there's anything we can do for you.
Best regards
Laura, Customer service

Rated 5 out of 5 stars

Excellent

I really loved the quick delivery in the store and ever so friendly staff.

October 20, 2021
Carat Diamanter logo

Reply from Carat Diamanter

Hi Shailaza!

Aww, thank you so much for your lovely review! We really do appreciate it!

Best regards, Carat Diamanter
Stephanie Jones

Rated 5 out of 5 stars

I received the response from Heidi…

I received the response from Heidi Pedersen for correcting my order details after I made a mistake about order destination. The response was so fast and friendly. Thank you so much for the good service!

September 19, 2021
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Thank you Monica :-)

Mvh Carat Diamanter - Mie

Rated 5 out of 5 stars

The best !!!

The best !!!🔝🔝🔝🔝🔝🔝🔝🔝🔝🔝🔝🔝🔝

May 29, 2021
Carat Diamanter logo

Reply from Carat Diamanter

Kære Alex
Vi sætter stor pris på din anmeldelse. Tak😊
Mvh. Heidi Pedersen
Carat Diamanter

Rated 5 out of 5 stars

Great service

March 10, 2021
Carat Diamanter logo

Reply from Carat Diamanter

Dear Dewan
Thank you so much for this review. We're glad that you have had a good experience with us :-)
Kind Regards
Laura Carat Diamanter

Rated 5 out of 5 stars

God service.

February 25, 2021
Carat Diamanter logo

Reply from Carat Diamanter

Hej Marlena
Tusinde tak for at du har taget dig tid til at skrive denne anmeldelse. Vi er glade for at du har været tilfreds med din oplevelse hos os :-)
De venligste hilsner
Laura Carat Diamanter

Rated 5 out of 5 stars

The best customer service ever

The customer service representative Amanda was sweet and very helpful with my question and went above and beyond her way to help me out

January 12, 2021
Unprompted review
Carat Diamanter logo

Reply from Carat Diamanter

Hi Christian
Thank you so much for your review, It means a lot to us. We are happy to help :) Have great day
Kind Regards. Carat Diamanter

Rated 5 out of 5 stars

God service!

January 4, 2021
Carat Diamanter logo

Reply from Carat Diamanter

Hej Rebecca - Tak for din fine anmeldelse, det sætter vi stor pris på :)
Mvh. Amanda Carat Diamanter

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