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CARATGOLDSMITH.co.uk is your one-stop shop for luxury and affordable 22ct gold necklaces, bracelets, earrings, anklets, bangles and personalised jewellery. With a wide range of styles to mix and match with your existing collection, our jewellery collection makes a lovely gift, or self reward for any special occasion. Last minute gift? Everything in our collection (exc custom jewellery) can be dispatched the next working day.
United Kingdom
3.8
19 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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I have ordered from this place many times and they haven't disappointed me at all. Really good service if I have any questions they always respond promptly and fulfil any requests made. I have even recommended them to my family and friends and they all have had great experiences aswell.
Hi
Its been 2 days i return my anklet and sending them email and try to contact in live chat but no response. Waiting for my refund
Very expensive, the other charges like wastage, making charges or whatever were more than £300. The bill doesn't explain how much the charge is. I recommend not buying from them due to the high charges
Reply from Carat Goldsmith
To our valued customer,
We acknowledge your decision to provide feedback and express our sincerest apologies for any dissatisfaction experienced with your recent purchase, specifically concerning our pricing structure.
Upon careful examination of your inquiry, it has come to our attention that you contacted us to confirm the resizing request you submitted for your order after it was placed, as well as to request a price modification based on the gold component to be extracted for item shortening.
Unfortunately, a price adjustment was not feasible as your communication occurred after the order's completion and did not align with our standard resizing procedures. This policy mandates that customers initiate contact prior to order placement for any resizing requests. This is essential as it allows us to verify if we can accommodate your request and to make any necessary pricing adjustments. However, given that your request was made post-purchase, our team was only able to offer the return of the removed gold piece.
Upon receipt of your order, you subsequently requested a reimbursement for the worth of the gold piece removed during the resizing process. Our team endeavor to clarify this misunderstanding by explaining that a refund is not possible, given that the removed components were returned to you. When we undertake an item resizing, we customarily include a documentation with the order detailing the item's weight both prior to and following the resizing, along with the weight of the gold that was extracted. This measure is implemented to assure customers that the weight for which they have paid is indeed what is returned to them subsequent to the resizing. This documentation was provided with your order and was further explained by our team. As you had anticipated a refund for the value of the removed gold piece in addition to its physical return, and following our team's clarification that both cannot be accommodated, you elected to submit a negative review pertaining to our pricing.
We apologies for our team's inability to meet your request and any disappointment you may have experienced during your transaction with us. Providing excellent customer service is our top priority, and we work diligently to address concerns in a timely and fair manner. We would be pleased to discuss with you directly a detailed price breakdown of your purchase, should this be the reason for your disappointment with our service.
We value your patronage and look forward to the chance to regain your trust in choosing Carat Goldsmith for your purchases.
4th time purchasing from carat gold smith and great service. The only 22ct gold shop that has an online store and has a full selection of pieces, they also offer lots of affordable payment methods. Carat goldsmiths is appealing to the modern buyer and ahead of the times. Can’t wait to buy more anklets. Hope there will be new pieces soon.
Allahumdulillah the service was very quick and efficient it’s a shame I had to return the item but in sha allah in the near future
I’m a regular customer at Carat Goldsmith, and they always go above and beyond for me—even with resizing! Thank you!
I have been shopping with carat goldsmith since they have started their platform, and I just cannot recommend them enough!
They are just amazing and I am super grateful for their services !!
The bangle arrived on time but there was no hallmarking contrary to what was suggested online. It did have the 22k laser stamp on. I was a bit disappointed with this and then had to make extra effort to go around and check the authenticity of the gold itself.
Amazing customer service and beautiful pieces! Will definitely order again!
Securely recieved on time , very co operative staff.
Looking forward for more purchases.
Quick delivery and good communication. Beautiful elegant design.
Second purchase from Carat gold!! Another amazing quality product and very friendly customer service. Will highly recommend.
Item arrived damaged, and no responsibility taken made to feel like it was my fault. Apart from that it was okay might order again from them.
Jewellery is so nice no problem one issue is that the clasp’s on few I bought are very poor and it’s difficult to open and close easily on the tiny loop attached on the necklaces.
I was extremely hesitant at first whether I should buy gold online, but after my first purchase I made the right decision. I have made several purchases I felt they give you customer satisfaction as their first priority. Delivery was very quick and they keep you updated at all times. I would highly recommend.
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