carbar - Sydney Reviews 46

Seamless checkin process, super helpful and friendly. 10 out of 10 so far.

Service has been great from the team, efficient process, but quality of the car not as pictured / advertised or for the price paid. Car is missing hubcaps, was dirty on pick-up and not properly cleaned (visible spills) doesn’t look all that great. Process to swap could be improved. Location not correct for location review - Ralph Street, Alexandria

The process was convenient, and the location was easy to find :)

Great experience, great customer service. I did expect the car to be cleaner. Other than that everything great.

Dear Team,

I would like to take a moment to sincerely commend Mr. Ben from your Sales Team for his exceptional customer service.

From the very beginning, Mr. Ben went above and beyond to assist us when our preferred vehicle was no longer available. Rather than letting the matter end there, he took it upon himself to personally search for a suitable replacement that met our needs. His initiative, attention to detail, and genuine commitment to helping us did not go unnoticed.

His communication was clear, prompt, and courteous throughout the process, and it was evident that he truly cared about finding the best possible outcome for us. It's rare to come across someone who demonstrates such dedication and integrity in customer service.

Thanks to Mr. Ben's efforts, what could have been a disappointing situation turned into a smooth and positive experience. We are genuinely grateful and hope that his excellent work receives the recognition it deserves.

Warm regards,

Friendly and respectful, helpful

Easy process..Helpful staff…Clean car, exactly as advertised. Great experience so far. (Only picked up car a few days ago)

So easy to do everything not a big hassle

The pick up of the car was seamless. The service and condition of the car was good.

Ease of application and Ben is fantastic. Good company and prices are great very happy with the service carbar Sydney provide 😀

Smooth pickup and very responsive customer service. Great experience so far!

Very efficient and productive communication, responsive and friendly

Effortless booking, excellent service, and a diverse range of vehicles to choose from

Pick up was really easy. Only took 10 mins

Easy pickup and process. Communication was spot on

My whole experience from beginning to picking up the car was exceptional. The treatment the guest service the communication the product were all first class. No need to worry about anything.

Car was advertised for sale through the Carsales.com.au and was advertised by carsales with full inspection. I purchased the car online trusting that the inspection papers were correct. However they were not and there was cleanliness problems in the vehicle and approximately 50 paint chips over the front and bonnet of the car. It also took over 3 weeks for them to put the registration into my name despite being told it had been done. It took numerous unanswered phone calls and then the carbar Melbourne office did the registration. They are not interested with the issues of the car and have and dont like to take after sales phone calls. Im still not sure at this stage who was the most dishonest over the deal carbar or carsales but I imagine it is both working together. My online enquiries since have also revealed that I am not the only person who has been conned and I guess wont be the last.

I like the car subscription and the facility to get the car and the service during the period I had the car.
The process of delivery and exchange car is very unfair.
Despite a loyalty of 2 years with the company and using the same car, the company decided to charge me for car minor damages regardless of the fair wear and tear as mentioned in their contract (with no proof that I was the one who did this damages as there was no photo taken at the delivery (only at their depot and not even same angle) but there was photos taken only at pick up) - they did not even give me the time to take my own photo at pick up. So their excuse is I signed the agreement contract so I was aware of car conditions.
Anyway, my point of view is they care about selling which they do well, but they don't care about loyalty which is a shame.

My advice is be extremly careful with car condition when you receive it, note everything you can ad take your own photos even if the delever guy is in a rush and even if it rains... otherwise that may cost you money!!!

Easy and flexible subscription, great communication, excellent customer service, quick and easy process.
Ben, Emily and Kosta were very professional and helpful. Well done!