carbar Reviews 

208
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would never recommend Carbar to anyone. The experience has been incredibly frustrating from start to finish. They are very quick to take your money, but when it comes to actually deliveri... See more

Rated 5 out of 5 stars

The whole process from initial contact to car hire was incredibly easy with great team members. I expected the process to be cumbersome - akin to borrowing your dad’s car as a teenager!! The hig... See more

Company replied

Rated 5 out of 5 stars

Wow! What a refreshing experience dealing with SJ at Carbar in Nunawading, Victoria. Not your typical car salesman. Was friendly with open conversation when he was demonstrating the car to us and e... See more

Company replied

Rated 5 out of 5 stars

Experience was effortless. Approval - Fast, communication was great. Vehicle Handover/Pickup - Super efficient, fast, friendly on time no delays. I would highly recommend and I have recommended to... See more

Company replied

Company details

  1. Leasing Service
  2. Car Dealer

Written by the company

carbar helps you to get a car on your terms, in a way that best suits your needs today. In just a few clicks, you can sell, subscribe or buy a car online at your convenience. Fancy seeing the car and driving it away. Simply book a viewing online and visit us in Brisbane, Melbourne or Sydney. Sell, subscribe and buy at http://www.carbar.com.au


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(208)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle free driving with peace of mind

Have had cars from Carbar for over a year now, almost forgot it wasn't really ours, as it is almost hassle free. Rego, servicing, insurances, included. David Macdonald, and in the past Belle and Osman were all very helpful whenever we had an issue. Highly recommended if you want all the benefits of a good quality vehicle without having to purchase it. And you can change your cars, and with a couple of weeks notice if you are away check it in, and pick it or something else up when you are back, though we have never used this option. It's a different mindset which is now and future looking. It has served our purpose well in the past.

March 12, 2020
Unprompted review
carbar logo

Reply from carbar

Thanks Edward! We’re thrilled to receive this feedback and have passed your note on to David too. We’re glad to hear you’re enjoying your car and you seem fairly clued up on our services should you need them. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Great Experience

I've had a Great experience with the Carbar team and their vehicles. Car subscription is for me a much better alternative to car ownership. Let's me drive the type of car i want without any of the possible downsides to owning or financing a vehicle.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for such a positive review Evan! We couldn’t agree more about car subscription and glad you’ve had a great experience. As always, please drop us a line or call you have any questions. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Excellent product and service!

Very helpful from the get go.
They found me a car quicksmart that exceeded my own expectations.

Highly recommended!

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Awesome to have you subscribed Zac and we’re glad to hear we exceeded your expectations. It’s always the goal. We hope you’re enjoying your car and all the services that come with subscription. Drive safe, Kieron from Carbar

Rated 4 out of 5 stars

Great service just too slow on delivery

Great service And love the car it just took a little too long to get the car after I ordered it.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for the review Christian and apologies for wait on the delivery. We hope you’re enjoying the car you have now. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Easy to use

Easy to use, great onboarding experience and responsive customer support for any time I've had questions

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you Sam! We’re so pleased to hear you’re happy and have passed the feedback on to the team. We hope you’re enjoying your car and all the services that come with subscription. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Great service

Really nice staff, quick response and help when it comes to servicing etc and high quality cars. We have subscribed for 4 months now and may never but a car again!

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you Brandon and it’s great to have you on subscription! We hope you continue enjoying your car and all the services. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Service and car are fantastic

Service and car are fantastic. Second car from Carbar and very happy with it. Why would you want to own a car when a service like this exists.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Awesome to have you onboard James! We’re so glad to hear you’re enjoying not one but two car subscriptions. Drive safe, Kieron from Carbar

Rated 1 out of 5 stars

Double charge

I have still not received a refund for being charged twice for the deposit to start off the subscription. Otherwise I think it is great however I will not recommend it to others until this is sorted.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for your feedback Sam. We’re sorry to hear about the issues with payment and understand the team has worked on resolving this for you. Please feel free to get in touch if there is anything outstanding. Kind regards, Kieron from Carbar.


Rated 5 out of 5 stars

Great company to deal with.

Casey and Rosie two of the staff in Melbourne were a pleasure to deal with. The whole process of identifying the right car and their recommendations were spot on. The all inclusive payment which includes cost of car, rego, insurance and servicing makes life so simple.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

We’re so pleased to hear John and thank you for your positive feedback. Please feel free to reach out to the team if you need anything further. Drive safe, Kieron from Carbar

Rated 1 out of 5 stars

Very poor responsiveness and don’t keep promises

I ordered a car in mid Jan (Kia Carnival) in day of pickup when I called to confirm details I got to know I won’t get the car. had to ask several times to get any kind of car in meantime, finally got Skoda Superb, this was a month ago. I’ve written 2 emails in the last 2 weeks asking when will I receive the car I primarily ordered and still no response. I feel ignored. I’m not happy with the service and at this point will not recommend anyone to use carbar.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for your review Michael and we’re sorry to hear you haven't had a great experience. Your feedback is really important and we’ll be following up shortly to discuss how we can improve our service in future. Thanks Kieron from Carbar.

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience, great service and amazing car

Thank you

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

We’re so pleased to hear Tracy Jane and thank you for your positive feedback. Please feel free to reach out to the team if you need anything further. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Carbar is great

Carbar is great, the company they use for repairs and maintenance is a 2 start.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for the review Russell and apologies your experience with repairs and maintenance wasn’t as expected. Your feedback is really important and we’ll try calling you to discuss how we can improve our service in future. Thanks Kieron from Carbar.

Rated 4 out of 5 stars

Good easy alternative to car hire

Good easy option for full package long term hire car, great to have car delivered to me.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for your feedback Adam and we’re so pleased to hear you enjoyed our concierge service. Please feel free to reach out to the team if you need anything further. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Excellent car great organisation o…

Excellent car great organisation o recommend Carbar to everyone out there.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

So great to have you onboard Max and thank you for the kind review. We hope you continue enjoying your car and all the services. Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Cannot recommend highly enough!

Cannot recommend highly enough!! A very seamless transition from not wanting to own a car to Carbar subscription. No more hassle of rego's, insurance, maintenance, pink slip etc.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

We’re so pleased to hear Rosh and thanks for your positive feedback. We’re thrilled to hear you're enjoying the benefits of subscription! Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Fast, Efficient, Car Subscription Company

Experience was effortless.
Approval - Fast, communication was great.
Vehicle Handover/Pickup - Super efficient, fast, friendly on time no delays.
I would highly recommend and I have recommended to family and friends if they are needing a car and wanting a vehicle (great models and car range is impeccable)
I applied from Brisbane, Flew down to NSW to pick car up, Drove back to Brisbane (Car had no faults and still doesn't) Everything has been amazing.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank for your positive feedback S.Ross. We’re thrilled to hear you're enjoying the benefits of subscription! Drive safe, Kieron from Carbar

Rated 5 out of 5 stars

Excellent service that has hit the mark…

Excellent service that has hit the mark perfectly for people that dont want car ownership

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

So great to have you onboard Damien and thank you for the kind review. We hope you continue enjoying your car and all the services. Drive safe, Kieron from Carbar

Rated 1 out of 5 stars

poor

The car I have is damaged. The front bumper keeps popping out and it’s definitely not my fault. Upon reporting it I was told not to worry and can change the car in 3 years time. I don’t want to be paying for a car that’s falling apart. Repairs need to be made. There is no direct call centre. Keep getting told someone will call me back and no one ever does. I’ve sent emails to Carbar with no response.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for your review Berkay and we’re sorry to hear you haven't had a good experience. Your feedback is really important and we’ll be in touch again shortly to discuss how we can improve our service in future. Thanks, Kieron from Carbar.

Rated 5 out of 5 stars

The whole process from initial contact…

The whole process from initial contact to car hire was incredibly easy with great team members. I expected the process to be cumbersome - akin to borrowing your dad’s car as a teenager!!
The high level of service extends to when you’ve had the car for a while including the time I had a car accident. Top marks for customer service - great team!

The only less positive feedback is the range of vehicles - was hoping for a few more mini coopers but I’ll survive 😁

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you Brooke! We’re so pleased to hear you’re happy and have passed the feedback on to the buying team about the mini coopers. We're always working to improve our range and we're adding cars daily. Drive safe, Kieron from Carbar

Rated 3 out of 5 stars

I had to follow up so many times and…

I had to follow up so many times and struggled to get a call back. Only my persistence eventually leaded to me trading my car in and renting a new one.
Happy with the outcome but the service was poor.

March 11, 2020
Unprompted review
carbar logo

Reply from carbar

Thank you for your feedback Darren and we’re sorry to hear your experience wasn't good. Your feedback is really important and we’ve tried calling you to discuss how we can improve our service in future. Thanks, Kieron from Carbar.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look