Carbon Coco Reviews 264

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I wish I could give it negative 10 stars. I don’t understand the 5 star reviews. My teeth did not get white at all. It’s messy, my sink and mirror gets really messy and I don’t feel any difference in... See more

Rated 1 out of 5 stars

3 emails, 0 response. Not even an email confirmation, tracking, nothing, and it’s been a month since I ordered and payed for it!!! Tried chat box too, no answer. Two more days and I’m taking my money... See more

Company replied

Rated 3 out of 5 stars

Used the charcoal powder, toothpaste and the whitening strips as instructed and there was no change to my teeth at all, which is a shame cos I've seen that it has worked for others. I did notice a sl... See more

Company replied

Rated 1 out of 5 stars

I ordered the magnetic charcoal mask on May 15 and Received an update that my order has shipped on May 19th. Super fast, except that’s where the updates end... since then the tracking number lea... See more

Company replied

Company details

  1. Dental Clinic
  2. Pharmacy

Information provided by various external sources

Your new go-to for a brighter smile and glowing skin. Shop our wide range of 100% natural, Australian made oral and skin care products that are not only effective but also vegan and cruelty free.


Contact info

1.8

Poor

TrustScore 2 out of 5

264 reviews

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Rated 5 out of 5 stars

It is much more worth than the price

It is much more worth than the price. The toothpaste can easily remove the soft tartar from the teeth, and the breath is much fresher, and you will not feel like the toothpaste is still in your mouth, you can remove it easily by gargle your mouth.

July 3, 2020
Unprompted review
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Reply from Carbon Coco

Hi Astrid, thanks so much for your review! We’re glad to hear you love our products as much as we do. Xoxo, Carbon Coco

Rated 5 out of 5 stars

Great tooth whitening and cleaning

Great tooth whitening and cleaning
It is really surprised me that tooth whitening only used about 1 week, the change of tooth colour is quite obvious. Also, the toothpaste is quite fresh that makes me feel good after using it. Highly recommend to people who are looking for tooth whitening and cleaning!

July 2, 2020
Unprompted review
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Reply from Carbon Coco

Hi Hiunam, Thank you so much for the awesome review! We are so happy to hear about your positive experience! Xoxo Carbon Coco

Rated 5 out of 5 stars

I love it

This product is amazing, the result are wonderful!

July 2, 2020
Unprompted review
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Reply from Carbon Coco

Hey Fred, Thank you so much for taking the time to leave us a 5 star review - it's much appreciated! 🖤🖤🖤 Xoxo Carbon Coco

Rated 4 out of 5 stars

Great teeth whitening!

No side effects experienced with this product. Works as expected and makes your mouth feel amazing. Just be prepared for a bit of dryness in the mouth during use as it is a finer dust. No taste or odor either :)

July 2, 2020
Unprompted review
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Reply from Carbon Coco

Hi Steven, We’re so happy you’re happy! We appreciate your good vibes! Xoxo Carbon Coco

Rated 5 out of 5 stars

This is the best charcoal whitening…

This is the best charcoal whitening product I have ever used! Not only does it whiten your teeth but it has a great taste. I prefer to use it in the shower since charcoal does make a mess, but it’s so worth it! Highly recommend this product!!!

July 2, 2020
Unprompted review
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Reply from Carbon Coco

Hi Tracy, Thank you so much for the awesome review! We are so happy to hear about your positive experience! Xoxo Carbon Coco

Rated 3 out of 5 stars

It has been really good but I haven't…

It has been really good but I haven't seen much difference yet since I'm not super consistent. Once I get the whole kit I will definitely see a major change

June 27, 2020
Unprompted review
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Reply from Carbon Coco

Hi Gabriela, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! 😊 Xoxo Carbon Coco

Rated 5 out of 5 stars

Fluoride-free for the Win

I really love this product. I have been using it for a few months now, and have noticed a whiter, brighter smile. My teeth aren't as sensitive as they used to be, which was an added bonus. Great fluoride-free toothpaste.

June 26, 2020
Unprompted review
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Reply from Carbon Coco

Hey Rachel, Thank you so much for taking the time to leave us a 5 star review - it's much appreciated! 🖤🖤🖤 Xoxo Carbon Coco

Rated 1 out of 5 stars

Carbon Coco leaving me clueless...

I ordered the magnetic charcoal mask on May 15 and Received an update that my order has shipped on May 19th. Super fast, except that’s where the updates end... since then the tracking number leads me to a page that states “sender is preparing the order for post”

I tried to reach their customer service about this issue twice and haven’t received any response. I realize the world is still dealing with Covid-19, but at least an update would be nice.

Not impressed.

UPDATE: I have reached out to customer service FOR THE THIRD TIME as advised in the comment below. 48 hours and still no response. I’ll be opening a dispute to get my money back.

June 21, 2020
Unprompted review
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Reply from Carbon Coco

Hi Alexa, we are sorry to hear you have had issues with your order. The team here at Carbon Coco take our customer satisfaction very seriously and aim to do all we can to help. Please reach out to customer@carboncoco.com with your full name and order number and we will do what we can to rectify the situation. Carbon Coco xox.

Rated 5 out of 5 stars

I love using these products

I love using these products. I bought the teeth whitening kit and I can really see a difference with my teeth. They are definitely brighter and stains gave lightened leaving a much more even tone. I haven’t experienced any sensitivity with these products and they are really easy to use.

June 15, 2020
Unprompted review
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Reply from Carbon Coco

Hi Vicky, thanks so much for your review! We’re glad to hear you love our products as much as we do. Xoxo, Carbon Coco

Rated 5 out of 5 stars

I bought the teeth whitening kit and…

I bought the teeth whitening kit and can say its worked wonders, the charcoal powder is genuis!!!

June 14, 2020
Unprompted review
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Reply from Carbon Coco

Hi Melissa, we’re so happy to hear you’re enjoying our Carbon Coco goodies! Thank you so much for sharing. 🖤 Xoxo Carbon Coco

Rated 3 out of 5 stars

Very slow delivery

Order took an extremely long time to come (ordered April 24th did not arrive until mid June). I’m aware of the current health crisis however this should have been made clear before purchasing. Product is good quality however

June 13, 2020
Unprompted review
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Reply from Carbon Coco

Hi Bronwyn, we are very sorry about the delay in having your order delivered. Due to the current health crisis, many postal networks are experiencing delays in processing parcels. Your order is on the way and your tracking information has been emailed to you. Carbon Coco xox.

Rated 1 out of 5 stars

3 emails and 0 response, one month waiting

3 emails, 0 response. Not even an email confirmation, tracking, nothing, and it’s been a month since I ordered and payed for it!!! Tried chat box too, no answer. Two more days and I’m taking my money back.
Edit: No it has not been dispatched and I didn’t receive a trackin Number. I got an email yesterday daying that it will be dispatched in several days and that i will recieve a tracking number. Thanks.

June 12, 2020
Unprompted review
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Reply from Carbon Coco

Hi Lora, we are sorry to hear you have had issues with your order. Your order has been dispatched and the tracking number has been emailed to you. Please contact us if you have any further issues. Carbon Coco xox.

Rated 3 out of 5 stars

Didn't work for me

Used the charcoal powder, toothpaste and the whitening strips as instructed and there was no change to my teeth at all, which is a shame cos I've seen that it has worked for others. I did notice a slight change when I used the whitening strips but it never lasted to the following morning. Worth the try I guess if you've tried everything else, I do have sensitive teeth and it didn't irritate them.
I also asked them a question about one of their products via their customer service and never received a response, perhaps they were just busy?

June 5, 2020
Unprompted review
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Reply from Carbon Coco

Hey Stephanie, the Carbon Coco team work very hard to ensure our #carboncoco fam around the world love our products as much as we do, so we are very sorry to hear you are unhappy with our products. Please flick and email through to customer@carboncoco.com with your full name and order number, and we will do what we can to help. Carbon Coco xox.

Rated 1 out of 5 stars

Disgraceful customer service

Disgraceful customer service, I ordered my item on April 1st and still waiting for it to arrive. No contact number to call, and every request is met with an automated email. Never ever using again

June 4, 2020
Unprompted review
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Reply from Carbon Coco

Hi Daniel, we are very sorry you have had a negative experience with your order; please reach out to customer@carboncoco.com with your full name and order number and we will do what we can to help. Carbon Coco xox.

Rated 1 out of 5 stars

Scammers

Scammers.
They will take your money and run

May 29, 2020
Unprompted review
Carbon Coco logo

Reply from Carbon Coco

Hi Harel, we are sorry to hear you have had issues with your order. The team here at Carbon Coco take our customer satisfaction very seriously and aim to do all we can to help. Please reach out to customer@carboncoco.com with your full name and order number and we will do what we can to rectify the situation. Carbon Coco xox.

Rated 5 out of 5 stars

My ideal, comfortably clean/fresh toothpaste

I love this toothpaste. There's a light mint flavor, as opposed to other charcoal toothpastes which have no flavor, and I think it's perfect. I'm not a huge fan of mint so I don't like the flavor of regular toothpastes; this is nice because it's not an overload of mint but I still feel fresh after brushing. My teeth feel healthy and clean, and are slowly but surely getting whiter.

May 24, 2020
Unprompted review
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Reply from Carbon Coco

Hey Jak, Thank you so much for taking the time to share your positive experience - it's much appreciated! 🖤🖤🖤 Xoxo Carbon Coco

Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. Happy to take your money and never post the purchase. Just read the comments on their fb lol.. and i was one of the ones who commented saying my order had not arrived or even been posted (like many others are saying too) and they blocked me. What a joke. Have a paypal dispute open. Do not trust.

Edit based on their reply: LOL, more lies. No email, no response, no refund, no tracking, no nothing! Just another fake response to make them look like they are doing the right thing to potential new customers, when they have done nothing but the wrong thing. I also like how you ignored the part about blocking me on Facebook. Very sly Carbon Coco! Stop selling stock you don't have and trying to stall customers until they forget about their purchases.

May 24, 2020
Unprompted review
Carbon Coco logo

Reply from Carbon Coco

Hi Danielle, we are sorry to hear that you have not received your order, unfortunately our delivery partner is currently experiencing some delays of Australian and International orders due to COVID-19. The team here at Carbon Coco take our customer satisfaction very seriously and aim to do all we can to help. Please check your inbox as we have replied to your email with your tracking information. Carbon Coco xox.

Rated 5 out of 5 stars

Very fun and cool to use

Very fun and cool to use, easy application and overall process is very easy. The kit itself is very nicely packaged and I thoroughly enjoyed using it!

May 24, 2020
Unprompted review
Carbon Coco logo

Reply from Carbon Coco

Hey Bella, thanks for sharing the love! Positive feedback means the world to us, keep shining! Xoxo, Carbon Coco

Rated 5 out of 5 stars

NOW THE KIDS LOVE TO BRUSH

It’s hard to get kids to brush their teeth but not anymore. My kids and love love love the taste and texture of your toothpaste and my teeth actually feel clean afterwards. One of the reasons I don’t like to brush my teeth is the horrible feel that the toothpaste gives me while brushing and the not-so-clean feeling I end up with. Now let’s talk about the charcoal whitener...Wow wow wow. Absolutely works wonders, whole family is addicted to it. We trust your products completely. Thank you.

May 24, 2020
Unprompted review
Carbon Coco logo

Reply from Carbon Coco

Hi Adam, Thank you for sharing your kind words with us! We’re ecstatic that we met the mark 😊 Xoxo Carbon Coco

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