Carbon Gold Reviews 88

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The seed compost is wonderfully light and clean. Delivery was really fast. Too early to tell whether it improves germination, but it made me feel good tucking up the seeds in such a lovely b... See more

Rated 5 out of 5 stars

Promotional 'free delivery' grabbed my attention to order a further 20kgs Biochar Soil Improver and 2kgs Biochar Biology Blend. These are the powdered gold along with biochar enhanced compost which ma... See more

Rated 4 out of 5 stars

The product is brilliant - far and away the best seed compost I've ever used. But ... the reason for 4 stars is the exorbitant shipping cost which increases the price substantially. Please could you... See more

Rated 5 out of 5 stars

web site is easy to navigate. Good range of organic products that are beneficial for the health of your soil and ultimately your plants both outside and in the greenhouse. Delivery within a few da... See more

Company details

  1. Garden

Written by the company

Carbon Gold was established in 2007 to help mitigate climate change and support sustainable food production through the development of biochar-based products and projects which remove carbon dioxide from the atmosphere and improve soil fertility. Carbon Gold believes that biochar can play a significant role in the fight against climate change. It complements international efforts to cut energy consumption, reduce greenhouse gas emissions and resist intensive farming practices which lead to deforestation and the destruction of natural ecosystems. Our aim is to halt the global reliance on chemical fertilisers and fungicides, and reverse soil destruction – enabling people to grow the food they need to survive, and empowering communities to profit from the sale of their crops without detriment to the wider environment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

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Rated 5 out of 5 stars

The service was first class.

The service was first class. I find it difficult to comment on the product, as its use is a long term matter, and it is not possible to see results in the short term, at least for me. The compost, however, seems to be of excellent quality.

March 27, 2024
Rated 5 out of 5 stars

Didn't care

Bags of compost were split.and spilling compost out into the cardboard box.
Complained and reply was
Good Afternoon Christopher,Thank you for your email. We are sorry you have had issues with damaged packaging. We are looking at the heat sealing to see if we can make it stronger.
Please also apologise to your Mother.Kindest Regards
Wendy.
I was fuming no offer to replace or compensate.
Complained on messenger and a much nicer reply and £10.00 refund although it's not showing in my Account
yet..if it does then I'll change my rating .
Well I have received the refund Thank you Sue especially as you where out of the office.
That deserves 5 stars .But I'd not have got this if i didn't complain on messenger.

March 26, 2024
Carbon Gold logo

Reply from Carbon Gold

Hi Christopher, Thank you for your Trust Pilot Review. As I explained to via messenger, there was no one in the office last week able to offer a refund, and as soon as I saw there was an issue I refunded you £10 despite it being a Bank Holiday weekend and the office being closed. You appeared happy with that. I also advised that due to the Bank Holiday this would take a few days to show in your bank, which is still the case. I refunded through Stripe who specify it can take 5 - 10 working days. Sue

Rated 5 out of 5 stars

The product is as adverised

The product is as adverised, was delivered in a reasonable time and in good shape. I will be interested to see how well it modifies spent compost, but that review will have to wait until the growing season is underway.

January 22, 2024
Rated 4 out of 5 stars

Part of my order was missing

Part of my order was missing but this was sorted promptly

January 22, 2024
Carbon Gold logo

Reply from Carbon Gold

Thank you for your review. I have contacted you by email to liaise about the missing part of your order, as we have no record of you contacting us regarding this.

Rated 2 out of 5 stars

Hi we haven't got to use it yet because…

Hi we haven't got to use it yet because no instructions
Do you just mix it with the soil or sprinkle on top, before or after you plant onions

January 5, 2024
Carbon Gold logo

Reply from Carbon Gold

Thank you for your review James. There is information regarding how to use our Soil Improver on our website https://www.carbongold.com/app/uploads/2024/01/Soil-Impover-How-to-use.pdf

Rated 4 out of 5 stars

The product is brilliant but ...

The product is brilliant - far and away the best seed compost I've ever used. But ... the reason for 4 stars is the exorbitant shipping cost which increases the price substantially. Please could you look at extending the retail availability for the 40litre bags or offering some sort of shipping discount.

January 2, 2024
Rated 2 out of 5 stars

Delivery overpriced, still waiting

Ordered from Carbon Gold on 30/12. On 6/1 I got an email from them inviting me to review them on TrustPilot (before anything had arrived). I queried this asking if they’d like me to review once I’d actually received it. Today (8/1) I got a curt email ignoring my question, saying delivery had been delayed by Christmas and would be dispatched soon. So time to spam for feedback but not time to actually fulfil orders. They also charge £26 for delivery. For that price, overnight delivery feels more reasonable…

If I like the biochar (if it comes), I’ll order from a 3rd party next time

December 30, 2023

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