I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.
Company replied
I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... See more
Company replied
Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... See more
Company replied
Company details
Written by the company
The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.
Contact info
United Kingdom
- carbontheory.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charcoal soap quite effective
I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.
February 23, 2026
Reply from Carbon Theory.
Hi J M,
Thanks so much for your review, so happy your daughter is seeing great results!
Best wishes,
Jamie
Team CT
Really struggled to release each patch
I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instructions or arrows would be helpful? They’re not cheap, and I’ve nearly finished my pack of 40, but seeing as I only actually used 20 successfully, I’ll need to think carefully about whether I buy again or a different product.
February 5, 2026
Unprompted review
Reply from Carbon Theory.
Hi Stephanie,
I’m sorry you had trouble removing the individual patches.
The patches are arranged on perforated plastic strips. Use the dividing line to peel one patch away from the backing; this helps lift the edge cleanly without touching the adhesive or disturbing the other patches. Once the patch is partially lifted, you can gently remove it completely.
I hope this helps!
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Catrin,
We are so pleased to receive your review! Thanks so much
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Adi,
Thanks for taking the time to leave a review for us. We hope you enjoy using your new products.
Best wishes,
Jamie
Team CT
Breakout Spot Pasted turned yellow and watery
I ordered from here about 4/5 weeks ago and have been using the Breakout Control Spot Paste. I saw no real benefits so left using it for a week, I have just gone back to it and the product has turned to pure water, which after 4 weeks is not what I would expect.
I wouldn’t recommend.
December 12, 2025
Unprompted review
Reply from Carbon Theory.
Hi Ellie,
I can see that I have already replied to your email regarding this and you were refunded in full already after reaching out to us.
Best wishes,
Jamie
Team CT
I feel like it has improved my acne
I feel like it has improved my acne. I have been struggling with hormonal acne and post avne scarring for quite a while so it was refreshing to find a brand that tackles this effectively.
November 24, 2025
Reply from Carbon Theory.
Hi Merbear,
We are so happy to hear you have noticed improvements. Thank you for this great feedback!
Best wishes,
Jamie
Team CT
Spot dots
Very prompt with the order , great facial products .My son is 16 and has Acne , and the spot dots are brilliant .Easy to apply and take off .
November 25, 2025
Reply from Carbon Theory.
Hi Mark,
So pleased your son loves the patches. Thank you for your review.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Emily,
We appreciate your review, thank you.
Best wishes,
Jamie
Team CT
the face card’s back!
this products just work! oh how I miss thee. by the 2nd bath & routine, I was back to me as if who tf am I right?
November 25, 2025
Reply from Carbon Theory.
Hi S. Carter,
We love this and are so happy to read your review.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi MF,
Thanks so much for taking the time to leave your review. We are so pleased you love our products.
Best wishes
Jamie
Team CT
Goods arrived late but hope for a good experience
Goods have now arrived and I look forward to the experience
September 26, 2025
Reply from Carbon Theory.
Hi Petar,
I can see from your tracking your order was delivered to you on 30th September. If this wasn’t received, please do reach out to us via info@carbontheory.com so we can help you further.
Best wishes,
Jamie
Team CT
Super-duper Supasyllic
I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other products fantastic. Essentially I’d say the whole Supasyllic range is just amazing and as a woman in her late thirties, who thought acne was something her teenage body was about, it has helped me reclaim some semblance of my own confidence again. I’m using the day and night serums as well as the overnight paste and they’ve really worked to help stop breakouts in their tracks and reduce inflammation, which has been a big issue. I also love the zap pen.
September 25, 2025
Reply from Carbon Theory.
Hi Amy,
So great to hear about your experience and we are thrilled the products are working for you!
Best wishes,
Jamie
Team CT
I bought the Niacinamide Facial BAR SOAP
I bought the Niacinamide Facial Cleansing Bar7/16/2025 as I wanted to try something to help minimize my pores.
It is now 10/24 I finished the bar but I did start noticing some redness and now I am fully bumpy with more red spots appearing ALL OVER MY ONCE CLEAR GLOWY FACE.
It burns its tight and itchy. I will never buy this maker again. More product transparency is needed. Being sold as a bar is I am coming to find out is a huge problem to begin with then it comes to the amount of ingredients in each bar.
Don’t buy!! Go for something less chemically damaging
9/30/25
I just sent an email to info@carbontheory like the reply stated. I sent a photo of the damage that has been done to my face… let’s see how they help me…if they help me.
September 21, 2025
Unprompted review
Reply from Carbon Theory.
Hi Miri,
We have requested further information from you so we can try to help but unfortunately we didn’t receive a response.
Please reach out to us via info@carbontheory.com so we can try to help you further.
Best wishes,
Jamie
Team CT
I Love Carbon Theory
I love carbon theory products and I wish I had them when I was 15! I have used the charcoal face soap for years and now I use the salicylic acid face soap. The green and orange soaps are good too, and they all last for ages so also an absolute bargain. I wouldn't use anything else! The spot paste is also amazing. Sorts spots out overnight. Their products genuinely work and are well worth it, thankyou for sorting out my skin!
December 2, 2024
Reply from Carbon Theory.
Hi Sally,
Thanks so much for your lovely review. We are so happy to hear about your Carbon Theory skin journey!
Best wishes,
Jamie
Team CT
Quick delivery
Quick delivery!
Unlike the first few bars I bought, the last few seem to go very soft once they’ve been used a couple of times.
My boys still love them 👍🏻
June 9, 2025
Reply from Carbon Theory.
Hi Nicky,
We are so happy to hear you and your family love the Anti Breakout bar. While we changed the name and the packaging of the Anti-Breakout Bar a little while ago, it’s still the same product formulation and there wasn’t any change to the ingredients.
The colour, texture and fragrance can vary slightly from batch to batch however, and variations are due to differences in the natural source materials as well as the specific conditions during the activation process. These natural and production-related factors can result in slight shifts.
We’d also like to reassure you that if you’ve purchased your product from us, or from one of our official stockists all our products will meet our quality standards.
If you have any other questions or need further support, we’re happy to help and you can reach out via info@carbontheory.com
Best wishes,
Jamie
Reply from Carbon Theory.
Hi Mrs Otty Gill,
Thanks so much for getting in touch.
We are so sorry to hear you didn’t get on with the cloths. If you’d like to reach out to us for further support finding the right solutions for you, please email us at info@carbontheory.com we would love to try and help.
Best wishes,
Jamie
Reply from Carbon Theory.
Hi Candice,
Thanks for your great review! We are so happy you love your products.
Best wishes,
Jamie
Team CT
Always love using carbon theory.
May 29, 2025
Reply from Carbon Theory.
Hi Jane,
Thank you for your review, we are so happy you love the products!
Best wishes,
Jamie
Team CT
Good effective products
May 28, 2025
Reply from Carbon Theory.
Hi Lisa,
Thank you for your review, we are so thrilled you are seeing results!
Best wishes
Jamie
Team CT
Reply from Carbon Theory.
Hi Djs
We really appreciate you taking the time to leave such a lovely review.
Best wishes,
Jamie
Team CT
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.