CarBrain Reviews 7,513

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and seamless, highlighting the efficiency of the selling process. Many consumers found the staff to be professional, helpful, and responsive, making the overall user experience very positive. The customer service is frequently described as excellent, with many appreciating the clear explanations and support provided throughout the process. Additionally, people were often satisfied with the price offered for their vehicles, noting that it was fair and sometimes higher than other companies. However, some customers reported issues with the price, mentioning instances where the initial offer was significantly reduced upon vehicle inspection. A few people also felt that the company's practices were unsatisfactory and unsympathetic in these situations.

What people talk about most

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the process. Many... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting an easy, simple, and painless process. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism, clear... See more

Price

Reviewers express satisfaction with the prices offered, often finding them fair or even surprisingly high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Selling the old car was a super smooth process. Olvin Mejia helped me getting everything sorted in just single phone call and a bit of negotiation. No back and forth asking managers and waiting for a... See more

Rated 5 out of 5 stars

CarBrain gave me the best price out of all the online auto salvage sites. The process was very simple. Heidi, my point of contact was so helpful and responded immediately to any questions I had. I acc... See more

Rated 5 out of 5 stars

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Than... See more


Company details

  1. Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It’s not a feel good experience losing…

It’s not a feel good experience losing your car. This salvage industry is cut throat. I cannot even recall exactly how many firms contacted me. They are deceptive and 100% unsympathetic. I was completely flustered and disgusted—-then I met Marlyn. Car Brain, through Marlyn resolved my situation. They did what they said they were gonna do. I suspect that’s pretty rare in this industry. Thanks Marlyn.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Won't buy the vehicle

When I had completed the survey of the vehicle information, they said sorry, we can't buy it. The vehicle had a bad engine, but otherwise in good condition. "Quote in 30 seconds" What a waste of time!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Carbrain was so easy to work with

Carbrain was so easy to work with to sell our car that we no longer drove. Customer service was wonderful and it was picked up in the time slot that they gave us. We had a check in hand that day and now longer had a car we didn’t use in our driveway.

February 26, 2026
Rated 5 out of 5 stars

No hassle very simple!!!!

Olvin Mejia made it very easy to sell and get rid a car that continuously gave me problems. He was very professional and polite, came towed my car for free gave me cash for it ,no hassle simple as that. Highly recommended it if you have a junk car they will paired you with a nearby junk yard to come get your car for free and give you cash on the spot.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Service was great friendly

Service was great friendly. The guy who came to pick up my car. He was very professional. I had an additional card and he took both cars. I truly appreciate them. They did me a great favor

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication through the entire process

Great communication through the entire process. Samir Grande, the gentleman who organized the entire process stayed in constant contact so I never had to wonder what was going on. The tow truck driver called me multiliple times throughout the day to keep me apprised of his progress. Payment went without a hitch. I would definitely recommend CarBrain.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

My love is gone!!


My first time!
The friendliness of the pick up driver!
His honesty and consideration of my feelings.
He even let me take a picture of my car.

February 14, 2026
Rated 5 out of 5 stars

CarBrain and Norma Young were the best…

CarBrain and Norma Young were the best to work with when I wanted to do something about my son's college car. She checked in and made me feel confident this transaction would go smoothly. The customer service she provided was excellent. I highly recommend!

February 28, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look